Autodesk will perform scheduled maintenance for FPTR Home on December 20, 2025 from 7:00 PM PST until 8:00 PM PST to improve database resiliency. During this time FPTR Home (https://shotgrid.autodesk.com) will be unavailable, but customers will be able to access individual sites. We apologize for any inconvenience caused during this time. Posted on
Nov 28, 2025 - 07:38 PST
Autodesk will perform scheduled maintenance for BIM 360 Glue in the US and European Union regions on January 24, 2026 from 01:00 AM PST until 09:00 AM PST to optimize database performance. During this time BIM 360 Glue will be unavailable. We apologize for any inconvenience caused during this time. Posted on
Dec 03, 2025 - 10:27 PST
Completed -
The scheduled maintenance has been completed.
Dec 13, 22:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 21:00 PST
Scheduled -
Autodesk will be performing urgent system maintenance for the WIPDM Service on December 13, 2025 from 9:00 PM PST until 10:00 PM PST for the US region to improve platform resiliency. During this time, customers may experience a service failure for certain requests for a period of less than 5 minutes. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Dec 5, 09:15 PST
Completed -
The scheduled maintenance has been completed.
Dec 13, 19:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 18:00 PST
Scheduled -
Autodesk will be performing urgent system maintenance for the WIPDM Service on December 13, 2025 from 6:00 PM PST until 7:00 PM PST for the European Union region to improve platform resiliency. During this time, customers may experience a service failure for certain requests for a period of less than 5 minutes. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Dec 5, 09:04 PST
Completed -
The scheduled maintenance has been completed.
Dec 13, 14:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 08:00 PST
Scheduled -
Autodesk will perform scheduled maintenance for BIM 360 Field Management on December 13, 2025 from 8:00 AM PST until 2:00 PM PST to improve daily logs resiliency. During this time, BIM 360 daily logs will be unavailable from the web and the BIM 360 mobile app. We apologize for any inconvenience caused during this time.
Nov 27, 09:01 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 9, 21:10 PST
Update -
We are continuing to work on resolving this issue where customers are unable to access multiple Autodesk products in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 20:34 PST
Identified -
We have identified the cause of the issue where customers are unable to access multiple Autodesk products in the European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 20:19 PST
Investigating -
We are investigating an issue where customers are unable to access Fusion in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 19:35 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 9, 12:47 PST
Update -
We are continuing to investigate an issue where customers are facing intermittent issues while trying to login to BIM 360 Glue in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 12:30 PST
Update -
We are continuing to investigate an issue where customers are facing intermittent issues while trying to login to BIM 360 Glue in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 11:29 PST
Investigating -
We are investigating an issue where customers are facing intermittent issues while trying to login to BIM 360 Glue in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 10:29 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 7, 20:58 PST
Identified -
We have identified the cause of the issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 7, 20:05 PST
Investigating -
We are investigating an issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 7, 19:08 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 5, 11:00 PST
Investigating -
We are investigating reports of customers where they are unable to get reports from ACC Reports in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 09:52 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 5, 08:23 PST
Update -
We are continuing to investigate an issue where customers are unable to create projects and new hubs in A360 and Fusion Team. We subsequently determined that this issue is also affecting Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 08:19 PST
Update -
We are continuing to investigate an issue where customers are unable to create projects and new hubs in A360 and Fusion Team. We previously provided a workaround for creating new hubs in A360 and Fusion Team. This workaround is no longer feasible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 07:58 PST
Investigating -
We are investigating an issue where customers are unable to create new hubs in A360 and Fusion Team. As a workaround, customers can close their browser and create a new account before attempting to create a hub again. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 07:18 PST
Resolved -
On December 5, 2025 at 12:48 AM PST, Autodesk identified an issue that prevented customers from logging in to Tinkercad. Once the issue was resolved on December 5, 2025 at 1:11 AM PST, Tinkercad returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Dec 5, 03:26 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 4, 01:08 PST
Update -
We are continuing to investigate an issue where customers are experiencing issues while accessing User Management page in Account Portal. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 4, 00:31 PST
Investigating -
We are investigating an issue where customers are experiencing issues while accessing User Management page in Account Portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 23:31 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 3, 08:44 PST
Monitoring -
We have implemented a solution to resolve the issue where customers were unable to download trial versions of AutoCAD and Fusion. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 08:22 PST
Investigating -
We are investigating reports of customers being unable to download trial versions of AutoCAD and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 07:26 PST
Resolved -
On December 02, 2025 at 04:58 PM PST, Autodesk identified an issue where customers were unable to view their submitted documents in Tradetapp. Once the issue was resolved on December 03, 2025 at 06:56 AM PST, TradeTapp returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Dec 3, 07:16 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 3, 06:49 PST
Investigating -
We are investigating an issue where customers are unable to load media pages in Flow Production Tracking - FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 06:30 PST
Resolved -
On December 01, 2025 at 5:42 PM PST, Autodesk identified an issue where customers were experiencing an issue loading clashes in BIM Collaborate, BIM Collaborate Pro and BIM 360 Model Coordination in the US Region. Once the issue was resolved on December 01, 2025 at 5:55 PM PST all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Dec 1, 19:11 PST