Autodesk will be performing urgent system maintenance for Upchain on August 16, 2025, from 12:00 AM PDT until 02:00 AM PDT to improve platform resiliency. During this time, customers may experience slowness and brief service disruptions. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding. Posted on
Aug 06, 2025 - 10:36 PDT
Autodesk will perform scheduled maintenance for AutoCAD Online Services on August 16, 2025 from 11:00 PM PDT until 11:30 PM PDT to improve platform performance. During this time, AutoCAD Online Services may be unavailable. We apologize for any inconvenience caused during this time. Posted on
Jul 31, 2025 - 07:09 PDT
Autodesk will perform scheduled maintenance for Autodesk Account on August 23, 2025 from 7:00 PM PDT until 8:00 PM PDT to improve platform resiliency. During this time downloads from the Products & Services section may be unavailable. We apologize for any inconvenience caused during this time. Posted on
Aug 09, 2025 - 15:49 PDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 23:59 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance for the Identity Service on August 9, 2025 from 10:00 PM PDT until 11:59 PM PDT to enhance platform resiliency. During this time, we do not anticipate any impact to users. However, in the event of unforeseen issues, users may experience errors with product log in, new user account registration, password features, email verification, account deletion, and user profile functions. We apologize for any inconvenience this may cause and appreciate your understanding.
Jul 17, 19:14 PDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 22:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 19:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance for InfraWorks Model Storage Service, InfraWorks Model Builder Service, and InfraWorks Optimization Service on August 9, 2025 from 7:00 PM PDT until 10:00 PM PDT to improve database performance. During this time InfraWorks Model Storage Service, InfraWorks Model Builder Service, and InfraWorks Optimization Service may be unavailable for use at this time. We apologize for any inconvenience caused during this time.
Jul 22, 06:45 PDT
Completed -
The scheduled maintenance has been completed.
Aug 9, 21:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:30 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Autodesk Account on August 9, 2025, from 8:30 PM PDT to 9:30 PM PDT to improve platform resiliency. During this time, Autodesk Account user management features will be intermittently unavailable. In addition, access to Autodesk products and services may be briefly impacted. We apologize for any inconvenience caused during this time.
Jul 30, 07:51 PDT
Resolved -
On August 08, 2025, at 04:00 AM PDT, Autodesk identified an issue where customers were unable to export Excel reports in BIM 360 Reports and ACC Reports within the European Union region. The issue was resolved on August 08, 2025, at 08:00 AM PDT, and all products returned to normal operation. This is a retroactive notification because the issue did not appear on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 8, 08:45 PDT
Resolved -
On August 05, 2025 at 10:00 AM PDT, Autodesk identified an issue where customers are unable to view their 2D and 3D models in Autodesk Takeoff in the Australian region. Once the issue was resolved on August 08, 2025 at 08:15 AM PDT, Autodesk Takeoff returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 8, 08:36 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 8, 08:11 PDT
Investigating -
We are investigating an issue where customers are unable to export folder permissions reports from Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 8, 07:31 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 7, 23:32 PDT
Update -
We are continuing to work on resolving this issue where customers are experiencing latency while trying to render their results in Cloud Rendering as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 7, 23:03 PDT
Identified -
We have identified the cause of the issue where customers are experiencing latency while trying to render their results in Cloud Rendering. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 7, 21:56 PDT
Investigating -
We are investigating an issue where customers are experiencing latency while trying to render their results in Cloud Rendering. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 7, 20:51 PDT
Resolved -
On August 07, 2025, at 04:30 AM PDT, Autodesk identified an issue where customers were unable to export Excel reports in BIM 360 Reports and ACC Reports within the European Union region. The issue was resolved on August 07, 2025, at 09:45 AM PDT, and all products returned to normal operation. This is a retroactive notification because the issue did not appear on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 7, 10:08 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 7, 08:47 PDT
Investigating -
We are investigating an issue where customers are unable to filter files based on Multipurpose Internet Mail Extensions (MIME) type and are unable to search for files in the 'Home' tab in Fusion. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Aug 7, 08:40 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 7, 03:06 PDT
Investigating -
We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 7, 02:24 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 6, 17:47 PDT
Update -
We are continuing to work on resolving this issue where customers are unable to update their payment information in Autodesk Account. We will provide an update within next 3 hours or sooner if we have more information to share.
Aug 6, 15:05 PDT
Identified -
We have identified the cause of the issue where customers are unable to update their payment information in Autodesk Account. We are actively working on a fix and will provide an update within the next 5 hours. Thank you for your patience.
Aug 6, 10:43 PDT
Resolved -
On August 04, 2025, at 06:30 PM PDT, Autodesk identified an issue where customers were unable to view or access offering resources like software tools, technical support, and development software versions in the Autodesk Developer Network. Once the issue was resolved on August 04, 2025, at 10:09 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 6, 15:44 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 4, 15:43 PDT
Identified -
We have identified the cause of the issue where customers are unable to load data in the 'User Management' tab in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 4, 14:53 PDT
Investigating -
We are investigating an issue where customers are unable to load data in the 'User Management' tab in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 4, 13:54 PDT
Resolved -
On August 04, 2025 at 04:12 AM PST, Autodesk identified an issue where customers were unable to generate reports using ACC Reports and BIM 360 Reports in the US region. Once the issue was resolved on August 04, 2025 at 04:29 AM PST, ACC Reports and BIM 360 Reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 4, 06:23 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 22:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:30 PDT
Scheduled -
Autodesk will perform scheduled maintenance for APS - Data Exchange in the US and European Union regions on August 2, 2025 from 8:30 PM PDT until 10:30 PM PDT to improve platform resiliency. During this time, customers should refrain from creating or updating exchanges using data exchange desktop connectors or Autodesk Docs. We apologize for any inconvenience caused during this time.
Jul 14, 11:42 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 21:00 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 09:00 PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 19:51 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 08:00 PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 16:52 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 15:27 PDT
Scheduled -
Autodesk will perform urgent system maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 03:27 PM PDT until 05:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 2, 15:25 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 15:00 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 03:00 PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 12:48 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 01:00 PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 11:56 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:00 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 16:22 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 13:24 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 12:48 PDT
Scheduled -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 15, 12:53 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 13:01 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 01:00PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 11:51 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:01 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for ACC Markups on August 2nd, 2025 from 08:00 AM PDT until 12:00 PM PDT for the US region to optimize markup performance. During this time markups in BuildingConnected may not be available. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 23, 13:42 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 13:00 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 01:00 PM PDT. We apologize for any inconvenience caused by this delay.
Aug 2, 11:53 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:01 PDT
Scheduled -
Autodesk will perform scheduled maintenance for PlanGrid on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT for the US region. During this time PlanGrid, the ACC Mobile App, and PlanGrid data in ACC Build may not be available. We apologize for any inconvenience caused during this time.
Jul 16, 15:49 PDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 08:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:02 PDT
Scheduled -
Autodesk will perform scheduled maintenance for BIM 360 Account Administration on August 2, 2025 from 8:00 AM PDT until 8:30 AM PDT. During this time, the Account Roles and Project Services pages may be unavailable in the Admin user interface. The Admin API will remain available for use. We apologize for any inconvenience caused during this time.
Jul 18, 16:20 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 1, 12:00 PDT
Investigating -
We are investigating reports where customers are unable to complete uploads at the ‘Review Sheet Number’ step in Autodesk Build and Autodesk Takeoff in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Aug 1, 11:26 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 31, 12:39 PDT
Identified -
We have identified the cause of the issue where customers are unable to complete uploads at the 'Review Sheet Number' step in Autodesk Build and Autodesk Takeoff in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Jul 31, 12:15 PDT
Update -
We are continuing to investigate reports of customers experiencing an issue while trying to upload new sheets. The upload process is getting stuck at the 'Review Sheet Number' step in Autodesk Build and Autodesk Takeoff in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 31, 11:13 PDT
Investigating -
We are investigating reports of customers experiencing an issue while trying to upload new sheets. The upload process is getting stuck at the 'Review Sheet Number' step in Autodesk Build and Autodesk Takeoff in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Jul 31, 10:13 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 31, 00:30 PDT
Update -
We are continuing to investigate an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 30, 23:38 PDT
Update -
We are continuing to investigate an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 30, 22:33 PDT
Update -
We are continuing to investigate an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 30, 21:34 PDT
Update -
We are continuing to investigate an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 30, 20:27 PDT
Investigating -
We are investigating an issue where new customers are unable to retrieve the data for their newly uploaded files from APS - AEC Data Model. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 30, 19:26 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 30, 11:27 PDT
Investigating -
We are investigating reports of customers experiencing issues where they are unable to upload photos to the checklist in BIM 360 Field Management in both the US and European Union regions. We are actively looking into this matter and will provide an update within 60 minutes or sooner if more information becomes available.
Jul 30, 10:36 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 29, 02:11 PDT
Investigating -
We are investigating an issue where customers are experiencing an error when attempting to update project folder permissions in Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 29, 01:57 PDT
Resolved -
On July 28th, 2025 at 07:57 AM PDT, Autodesk identified an issue where customers were intermittently experiencing collaboration issues within projects when accessing features in APS - Data Management. Once the issue was resolved on July 28th, 2025 at 12:05 PM PDT, APS - Data Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 28, 12:28 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 28, 12:20 PDT
Update -
We are continuing to investigate an issue where customers are intermittently experiencing collaboration issues within projects when accessing features to 'get', 'share' and 'consume' work packages in BIM 360 Design Collaboration in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Jul 28, 11:08 PDT
Update -
We are continuing to investigate an issue where customers are intermittently experiencing an error while accessing BIM 360 Design Collaboration. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Jul 28, 10:43 PDT
Investigating -
We are investigating an issue where customers are intermittently experiencing an error while accessing BIM 360 Design Collaboration We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 28, 09:41 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 28, 10:00 PDT
Update -
We are continuing to investigate an issue where customers are experiencing an unintended renaming of the 'Packages' tool to 'Takeoff' in the US region. As a workaround, customers can utilize the 'Takeoff' tool to access the Packages functionality. We subsequently determined that this issue is also affecting the Autodesk Takeoff in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 28, 09:43 PDT
Investigating -
We are investigating an issue where customers are experiencing an unintended renaming of the 'Packages' tool to 'Takeoff' in the US region. As a workaround, customers can utilize the 'Takeoff' tool to access the Packages functionality. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 28, 09:24 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 28, 02:06 PDT
Investigating -
We are investigating an issue where customers are experiencing an error while submitting jobs in APS - Design Automation. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 28, 01:16 PDT
Completed -
The scheduled maintenance has been completed.
Jul 27, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for PlanGrid and PlanGrid Admin Console on July 26, 2025 from 10:00 PM PDT to July 27, 2025 at 12:00 AM PDT to upgrade the database. During this time, PlanGrid and PlanGrid Admin Console may be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 15, 10:36 PDT