A360 | Fusion Team | Fusion

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC131962
Incident Date: December 5, 2025

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Summary
On December 5, 2025, between 06:11 AM PST and 08:02AM PST, Autodesk experienced an issue with creating hubs that impacted customers using Fusion and Fusion Team.

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Impacted Services

Fusion
Fusion Team

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Root Cause

The issue was caused by an erroneous configuration change made to hub management logic
The issue was resolved by reverting the incorrect configuration change

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improve process for review and approval of critical configuration changes
Improve monitoring to enable faster detection of this type of issue

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Thank you for your patience and understanding.

Posted Jan 27, 2026 - 12:07 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Dec 05, 2025 - 08:23 PST

Update

We are continuing to investigate an issue where customers are unable to create projects and new hubs in A360 and Fusion Team. We subsequently determined that this issue is also affecting Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 05, 2025 - 08:19 PST

Update

We are continuing to investigate an issue where customers are unable to create projects and new hubs in A360 and Fusion Team. We previously provided a workaround for creating new hubs in A360 and Fusion Team. This workaround is no longer feasible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 05, 2025 - 07:58 PST

Investigating

We are investigating an issue where customers are unable to create new hubs in A360 and Fusion Team. As a workaround, customers can close their browser and create a new account before attempting to create a hub again. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 05, 2025 - 07:18 PST

This incident affected: A360, Fusion, and Fusion Team.

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