All Systems Operational
A360 ? Operational
A360 Mobile ? Operational
ACC Admin Console ? Operational
ACC Admin Console (Australia) ? Operational
ACC Admin Console (Europe) ? Operational
ACC AutoSpecs ? Operational
ACC Cost Management ? Operational
ACC Cost Management (Australia) ? Operational
ACC Cost Management (Europe) ? Operational
ACC Insight (Australia) ? Operational
ACC My Home ? Operational
ACC My Home (Australia) ? Operational
ACC My Home (Europe) ? Operational
ACC Reports ? Operational
ACC Reports (Australia) ? Operational
ACC Reports (Europe) ? Operational
ACC Specifications ? Operational
APS - Data Exchange ? Operational
APS - Data Management ? Operational
APS - Data Management (Australia) ? Operational
APS - Design Automation ? Operational
APS - Developer Portal ? Operational
APS - Manufacturing Data Model ? Operational
APS - Model Derivative ? Operational
APS - Webhooks ? Operational
AutoCAD Online Services ? Operational
AutoCAD Web ? Operational
Autodesk App Store ? Operational
Autodesk BIM Collaborate ? Operational
Autodesk BIM Collaborate (Australia) ? Operational
Autodesk BIM Collaborate (Europe) ? Operational
Autodesk Build ? Operational
Autodesk Build (Australia) ? Operational
Autodesk Build (Europe) ? Operational
Autodesk Business Systems ? Operational
Autodesk Construction Cloud Data Connector ? Operational
Autodesk Construction Cloud Data Connector (Australia) ? Operational
Autodesk Construction Cloud Data Connector (Europe) ? Operational
Autodesk Docs ? Operational
Autodesk Docs (Australia) ? Operational
Autodesk Docs (Europe) ? Operational
Autodesk Drive ? Operational
Autodesk Insight ? Operational
Autodesk Parameters Service ? Operational
Autodesk Takeoff ? Operational
Autodesk Takeoff (Australia) ? Operational
Autodesk Takeoff (Europe) ? Operational
Autodesk Tandem™ ? Operational
AVA ? Operational
BIM 360 Account Administration ? Operational
BIM 360 Account Administration (Europe) ? Operational
BIM 360 Cost Management ? Operational
BIM 360 Cost Management (Europe) ? Operational
BIM 360 Design Collaboration ? Operational
BIM 360 Design Collaboration (Europe) ? Operational
BIM 360 Docs ? Operational
BIM 360 Docs (Europe) ? Operational
BIM 360 Field ? Operational
BIM 360 Field (Europe) ? Operational
BIM 360 Field Management ? Operational
BIM 360 Field Management (Europe) ? Operational
BIM 360 Glue ? Operational
BIM 360 Glue (Europe) ? Operational
BIM 360 Insight ? Operational
BIM 360 Insight (Europe) ? Operational
BIM 360 Model Coordination ? Operational
BIM 360 Model Coordination (Europe) ? Operational
BIM 360 Ops ? Operational
BIM 360 Plan ? Operational
BIM 360 Project Home ? Operational
BIM 360 Project Home (Europe) ? Operational
BIM 360 Project Management ? Operational
BIM 360 Project Management (Europe) ? Operational
BIM 360 Reports ? Operational
BIM 360 Reports (Europe) ? Operational
BIM 360 Team Mobile ? Operational
BuildingConnected ? Operational
CER v2 services ? Operational
CFD Cloud Service ? Operational
Character Generator ? Operational
Civil 3D Online Services ? Operational
Cloud Rendering ? Operational
Collaboration for AutoCAD Plant 3D ? Operational
Collaboration for AutoCAD Plant 3D (Australia) ? Operational
Collaboration for AutoCAD Plant 3D (Europe) ? Operational
Digital Workplace ? Operational
Dynamo Machine Learning ? Operational
Dynamo Package Manager ? Operational
Factory Design Warehouse ? Operational
Flow Generative Scheduling Operational
FormIt ? Operational
Fusion ? Operational
Fusion Manage ? Operational
Fusion Mobile ? Operational
Fusion Online ? Operational
Fusion Operations ? Operational
Fusion Team / BIM 360 Team ? Operational
Generative Design ? Operational
Informed Design for Inventor ? Operational
Informed Design for Revit ? Operational
Informed Design Web App ? Operational
InfraWorks ? Operational
Instructables ? Operational
Library.io ? Operational
Licensing & Entitlement ? Operational
Moldflow Cloud Service Operational
My Profile and Settings ? Operational
PlanGrid ? Operational
PlanGrid Admin Console ? Operational
Plant Collaboration Services (based on BIM 360 Team) ? Operational
ProEst Operational
Pype AutoSpecs ? Operational
Pype Closeout ? Operational
Pype eBinder ? Operational
Pype SmartPlans ? Operational
ReCap Services ? Operational
Revit Cloud Model Upgrade ? Operational
Revit Cloud Worksharing / Cloud Models ? Operational
Revit Cloud Worksharing / Cloud Models (Australia) ? Operational
Revit Cloud Worksharing / Cloud Models (Europe) ? Operational
Tinkercad ? Operational
TradeTapp ? Operational
Upchain ? Operational
Vault Gateway ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Autodesk will be performing urgent system maintenance for My Profile and Settings on September 19, 2024 from 09:00 AM PDT until 03:00 PM PDT to improve platform's architecture and performance. During this time customers may experience errors or slowness when accessing or updating user profile details. We apologize for any inconvenience caused during this time.
Posted on Sep 03, 2024 - 14:07 PDT
Scheduled Maintenance - Licensing & Entitlement Oct 5, 2024 22:00 - Oct 6, 2024 02:00 PDT
Autodesk will perform scheduled maintenance for the Cloud Licensing Service on October 5, 2024 from 10:00 PM PDT until 02:00 AM PDT to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, no operational impact is expected. We apologize for any inconvenience caused during this time.
Posted on Sep 05, 2024 - 09:37 PDT
Past Incidents
Sep 10, 2024

No incidents reported today.

Sep 9, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 9, 22:27 PDT
Update - We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models and within multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 21:08 PDT
Update - We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models. We subsequently determined that the cause of this issue was also affecting multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 20:08 PDT
Investigating - We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 19:24 PDT
Sep 8, 2024
Completed - The scheduled maintenance has been completed.
Sep 8, 02:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:15 PDT
Scheduled - Autodesk will perform urgent maintenance for Fusion Team service on September 8, 2024 from 01:15 AM PDT until 02:15 AM PDT to perform a rollback. During this time Fusion Team will be unavailable. For customers of Revit Cloud Worksharing / Cloud Models and Plant Collaboration Services (based on BIM 360 Team), all workflows will be unavailable for BIM 360 Team projects; workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects will not be affected. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Sep 8, 01:02 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 8, 02:00 PDT
Identified - We have identified the cause of the issue where customers are unable to access Multiple Autodesk Products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 8, 01:57 PDT
Investigating - We are investigating an issue where customers are unable to access Multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 8, 01:29 PDT
Sep 7, 2024
Completed - The scheduled maintenance has been completed.
Sep 7, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:01 PDT
Scheduled - Autodesk will perform scheduled maintenance for Fusion on September 7, 2024 from 06:00 PM PDT until 07:00 PM PDT to optimize database performance for the Fusion team service. During this time Fusion will be unavailable and in the offline mode. We apologize for any inconvenience caused during this time.
Aug 29, 07:21 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:02 PDT
Scheduled - Autodesk will perform scheduled maintenance for Fusion Team service on September 7, 2024 from 06:00 PM PDT until 07:00 PM PDT to improve system resiliency. During this time Fusion Team will be unavailable. For customers of Revit Cloud Worksharing / Cloud Models and Plant Collaboration Services (based on BIM 360 Team), all workflows will be unavailable for BIM 360 Team projects; workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects will not be affected. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 28, 07:38 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 18:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:01 PDT
Scheduled - Autodesk will perform scheduled maintenance for ACC Cost Management | ACC Cost Management (Europe) | BIM 360 Cost Management | BIM 360 Cost Management (Europe) on September 7, 2024 from 6:00 PM PDT until 6:20 PM PDT to improve platform resiliency. During this time, Cost Management Approval Workflows will be unavailable, all other Cost Management features will remain available during this maintenance. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 22, 06:39 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 18:20 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Docs and BIM 360 Docs on September 7, 2024, from 6:00 PM PDT until 6:20 PM PDT to improve platform resiliency. During this time, Docs Reviews will be unavailable, all other Docs features will remain available during this maintenance. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding
Aug 20, 10:13 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 PDT
Scheduled - Autodesk will be performing urgent system maintenance for Cloud Rendering on September 7, 2024 from 5:00 PM PDT until 6:00 PM PDT to perform system enhancements. During this time Cloud Rendering will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 30, 06:23 PDT
Completed - The scheduled maintenance has been completed.
Sep 7, 06:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for InfraWorks on September 7th, 2024, from 6:00 AM PDT until 6:30 AM PDT to improve system resiliency. During this time, InfraWorks may be unavailable. We apologize for any inconvenience caused during this time.
Aug 23, 13:17 PDT
Sep 6, 2024
Resolved - On September 06, 2024 at 6:49 AM PDT, Autodesk identified an issue where customers were unable to access projects on BIM 360 Glue in the European Union region. Once the issue was resolved on September 06, 2024 at 08:24 AM PDT, BIM 360 Glue returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 6, 09:14 PDT
Sep 5, 2024

No incidents reported.

Sep 4, 2024
Resolved - On September 3, 2024 at 09:34 AM PDT, Autodesk identified an issue where customers were unable to add members to existing projects or create new projects in ACC Admin Console. We subsequently determined that the cause of this issue was also affecting Autodesk Build, Autodesk Docs, BIM 360 Design Collaboration. Once the issue was resolved on September 3, 2024 at 09:44 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 4, 19:23 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 4, 14:45 PDT
Update - We are continuing to investigate reports where customers are unable to create new Autodesk accounts on the accounts.autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 14:33 PDT
Investigating - We are investigating reports where customers are unable to create new Autodesk accounts on the accounts.autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 13:35 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 4, 13:05 PDT
Investigating - We are investigating an issue where partners are unable to perform Contract 'switch term' for customers in Partner Center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 12:24 PDT
Sep 3, 2024
Resolved - On September 03, 2024 at 08:18 PM PDT, Autodesk identified an issue where customers were experiencing slowness while accessing newly created Pelican Subscriptions. Once the issue was resolved on September 03, 2024 at 09:26 PM PDT, customers were able to access newly created Pelican Subscriptions. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 3, 21:58 PDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024
Completed - The scheduled maintenance has been completed.
Aug 31, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:30 PDT
Scheduled - Autodesk will be performing urgent system maintenance for APS - Model Derivative on August 31st, 2024 from 06:30 PM PDT until 07:30 PM PDT to upgrade the Translation Service RDS instance type. During this time APS - Model Derivative service post job requests api may be unavailable for use for about 3 minutes. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 20, 08:10 PDT
Aug 30, 2024
Resolved - The issue which has prevented customers in China from contacting the Autodesk Sales is being worked on. New numbers to contact sales will be posted early next week.
Aug 30, 04:06 PDT
Update - The issue which prevented customers in China from contacting the Autodesk Sales has been resolved. New numbers will be posted early next week.
Aug 29, 18:51 PDT
Monitoring - The issue which caused customers in China to be unable to contact Autodesk Sales has been resolved. Please use the new number 86-4006-377891.
Aug 29, 13:16 PDT
Identified - We have identified the cause of the issue where customers are not able to reach Autodesk sales agents in the China region. The number for customers to reach sales agents is now 86-4006-377891. We will provide an update within 3 hours or sooner if we have more information to share.
Aug 29, 10:11 PDT
Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.
Aug 29, 07:12 PDT
Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.
Aug 29, 04:11 PDT
Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 29, 03:11 PDT
Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 29, 02:07 PDT
Investigating - We are investigating an issue where customers are not able to reach Autodesk Sales Agents in the China region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 29, 00:53 PDT
Aug 29, 2024
Resolved - On August 29, 2024, at 2:30 PM PDT, Autodesk identified an issue where customers experienced errors while opening projects, renaming files, and moving or deleting files in Collaboration for AutoCAD Plant 3D in the US region. Once the issue was resolved on August 29, 2024, at 3:30 PM PDT, Collaboration for AutoCAD Plant 3D returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 29, 21:47 PDT
Aug 28, 2024

No incidents reported.

Aug 27, 2024
Postmortem - Read details
Sep 4, 14:05 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 27, 02:44 PDT
Identified - We have identified the cause of the issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 02:05 PDT
Update - We are continuing to investigate where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 01:05 PDT
Investigating - We are investigating an issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 00:07 PDT