Autodesk Health Dashboard Status

All Systems Operational

A360 Operational

A360 Mobile Operational

ACC Admin Console Operational

ACC Admin Console (Australia) Operational

ACC Admin Console (Europe) Operational

ACC AutoSpecs Operational

ACC Cost Management Operational

ACC Cost Management (Australia) Operational

ACC Cost Management (Europe) Operational

ACC Insight (Australia) Operational

ACC My Home Operational

ACC My Home (Australia) Operational

ACC My Home (Europe) Operational

ACC Reports Operational

ACC Reports (Australia) Operational

ACC Reports (Europe) Operational

ACC Specifications Operational

APS - Data Exchange Operational

APS - Data Management Operational

APS - Data Management (Australia) Operational

APS - Design Automation Operational

APS - Developer Portal Operational

APS - Manufacturing Data Model Operational

APS - Model Derivative Operational

APS - Webhooks Operational

AutoCAD Online Services Operational

AutoCAD Web Operational

Autodesk App Store Operational

Autodesk BIM Collaborate Operational

Autodesk BIM Collaborate (Australia) Operational

Autodesk BIM Collaborate (Europe) Operational

Autodesk Build Operational

Autodesk Build (Australia) Operational

Autodesk Build (Europe) Operational

Autodesk Business Systems Operational

Autodesk Construction Cloud Data Connector Operational

Autodesk Construction Cloud Data Connector (Australia) Operational

Autodesk Construction Cloud Data Connector (Europe) Operational

Autodesk Docs Operational

Autodesk Docs (Australia) Operational

Autodesk Docs (Europe) Operational

Autodesk Drive Operational

Autodesk Insight Operational

Autodesk Parameters Service Operational

Autodesk Takeoff Operational

Autodesk Takeoff (Australia) Operational

Autodesk Takeoff (Europe) Operational

Autodesk Tandem™ Operational

AVA Operational

BIM 360 Account Administration Operational

BIM 360 Account Administration (Europe) Operational

BIM 360 Cost Management Operational

BIM 360 Cost Management (Europe) Operational

BIM 360 Design Collaboration Operational

BIM 360 Design Collaboration (Europe) Operational

BIM 360 Docs Operational

BIM 360 Docs (Europe) Operational

BIM 360 Field Operational

BIM 360 Field (Europe) Operational

BIM 360 Field Management Operational

BIM 360 Field Management (Europe) Operational

BIM 360 Glue Operational

BIM 360 Glue (Europe) Operational

BIM 360 Insight Operational

BIM 360 Insight (Europe) Operational

BIM 360 Model Coordination Operational

BIM 360 Model Coordination (Europe) Operational

BIM 360 Ops Operational

BIM 360 Plan Operational

BIM 360 Project Home Operational

BIM 360 Project Home (Europe) Operational

BIM 360 Project Management Operational

BIM 360 Project Management (Europe) Operational

BIM 360 Reports Operational

BIM 360 Reports (Europe) Operational

BIM 360 Team Mobile Operational

BuildingConnected Operational

CER v2 services Operational

CFD Cloud Service Operational

Character Generator Operational

Civil 3D Online Services Operational

Cloud Rendering Operational

Collaboration for AutoCAD Plant 3D Operational

Collaboration for AutoCAD Plant 3D (Australia) Operational

Collaboration for AutoCAD Plant 3D (Europe) Operational

Digital Workplace Operational

Dynamo Machine Learning Operational

Dynamo Package Manager Operational

Factory Design Warehouse Operational

Flow Generative Scheduling Operational

FormIt Operational

Fusion Operational

Fusion Manage Operational

Fusion Mobile Operational

Fusion Online Operational

Fusion Operations Operational

Fusion Team / BIM 360 Team Operational

Generative Design Operational

Informed Design for Inventor Operational

Informed Design for Revit Operational

Informed Design Web App Operational

InfraWorks Operational

Instructables Operational

Library.io Operational

Licensing & Entitlement Operational

Moldflow Cloud Service Operational

My Profile and Settings Operational

PlanGrid Operational

PlanGrid Admin Console Operational

Plant Collaboration Services (based on BIM 360 Team) Operational

ProEst Operational

Pype AutoSpecs Operational

Pype Closeout Operational

Pype eBinder Operational

Pype SmartPlans Operational

ReCap Services Operational

Revit Cloud Model Upgrade Operational

Revit Cloud Worksharing / Cloud Models Operational

Revit Cloud Worksharing / Cloud Models (Australia) Operational

Revit Cloud Worksharing / Cloud Models (Europe) Operational

Tinkercad Operational

TradeTapp Operational

Upchain Operational

Vault Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance - My Profile and Settings Sep 19, 2024 09:00-15:00 PDT

Autodesk will be performing urgent system maintenance for My Profile and Settings on September 19, 2024 from 09:00 AM PDT until 03:00 PM PDT to improve platform's architecture and performance. During this time customers may experience errors or slowness when accessing or updating user profile details. We apologize for any inconvenience caused during this time.
Posted on Sep 03, 2024 - 14:07 PDT

Scheduled Maintenance - Licensing & Entitlement Oct 5, 2024 22:00 - Oct 6, 2024 02:00 PDT

Autodesk will perform scheduled maintenance for the Cloud Licensing Service on October 5, 2024 from 10:00 PM PDT until 02:00 AM PDT to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, no operational impact is expected. We apologize for any inconvenience caused during this time.
Posted on Sep 05, 2024 - 09:37 PDT

Past Incidents

Sep 10, 2024

No incidents reported today.

Sep 9, 2024

Revit Cloud Worksharing / Cloud Models | Multiple Autodesk Construction Cloud products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 9, 22:27 PDT

Update - We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models and within multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 21:08 PDT

Update - We are continuing to investigate where customers are unable to access cloud models in Revit Cloud Worksharing / Cloud Models. We subsequently determined that the cause of this issue was also affecting multiple Autodesk Construction Cloud products. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 20:08 PDT

Investigating - We are investigating reports of customers experiencing an issue where they are unable to access cloud models in Revit Cloud Worksharing / Cloud Models in the Australian region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 9, 19:24 PDT

Sep 8, 2024

Fusion Team Service

Completed - The scheduled maintenance has been completed.
Sep 8, 02:06 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 01:15 PDT

Scheduled - Autodesk will perform urgent maintenance for Fusion Team service on September 8, 2024 from 01:15 AM PDT until 02:15 AM PDT to perform a rollback. During this time Fusion Team will be unavailable. For customers of Revit Cloud Worksharing / Cloud Models and Plant Collaboration Services (based on BIM 360 Team), all workflows will be unavailable for BIM 360 Team projects; workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects will not be affected. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Sep 8, 01:02 PDT

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 8, 02:00 PDT

Identified - We have identified the cause of the issue where customers are unable to access Multiple Autodesk Products. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 8, 01:57 PDT

Investigating - We are investigating an issue where customers are unable to access Multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 8, 01:29 PDT

Sep 7, 2024

Schedule maintenance - Fusion

Completed - The scheduled maintenance has been completed.
Sep 7, 19:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:01 PDT

Scheduled - Autodesk will perform scheduled maintenance for Fusion on September 7, 2024 from 06:00 PM PDT until 07:00 PM PDT to optimize database performance for the Fusion team service. During this time Fusion will be unavailable and in the offline mode. We apologize for any inconvenience caused during this time.
Aug 29, 07:21 PDT

Schedule maintenance - Fusion Team Service

Completed - The scheduled maintenance has been completed.
Sep 7, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:02 PDT

Scheduled - Autodesk will perform scheduled maintenance for Fusion Team service on September 7, 2024 from 06:00 PM PDT until 07:00 PM PDT to improve system resiliency. During this time Fusion Team will be unavailable. For customers of Revit Cloud Worksharing / Cloud Models and Plant Collaboration Services (based on BIM 360 Team), all workflows will be unavailable for BIM 360 Team projects; workflows for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects will not be affected. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 28, 07:38 PDT

Scheduled Maintenance ACC Cost Management | ACC Cost Management (Europe) | BIM 360 Cost Management | BIM 360 Cost Management (Europe)

Completed - The scheduled maintenance has been completed.
Sep 7, 18:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:01 PDT

Scheduled - Autodesk will perform scheduled maintenance for ACC Cost Management | ACC Cost Management (Europe) | BIM 360 Cost Management | BIM 360 Cost Management (Europe) on September 7, 2024 from 6:00 PM PDT until 6:20 PM PDT to improve platform resiliency. During this time, Cost Management Approval Workflows will be unavailable, all other Cost Management features will remain available during this maintenance. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 22, 06:39 PDT

Scheduled Maintenance - Autodesk Docs | BIM 360 Docs

Completed - The scheduled maintenance has been completed.
Sep 7, 18:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 18:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for Autodesk Docs and BIM 360 Docs on September 7, 2024, from 6:00 PM PDT until 6:20 PM PDT to improve platform resiliency. During this time, Docs Reviews will be unavailable, all other Docs features will remain available during this maintenance. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding
Aug 20, 10:13 PDT

Emergency Maintenance - Cloud Rendering

Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 PDT

Scheduled - Autodesk will be performing urgent system maintenance for Cloud Rendering on September 7, 2024 from 5:00 PM PDT until 6:00 PM PDT to perform system enhancements. During this time Cloud Rendering will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 30, 06:23 PDT

Scheduled Maintenance - InfraWorks

Completed - The scheduled maintenance has been completed.
Sep 7, 06:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for InfraWorks on September 7th, 2024, from 6:00 AM PDT until 6:30 AM PDT to improve system resiliency. During this time, InfraWorks may be unavailable. We apologize for any inconvenience caused during this time.
Aug 23, 13:17 PDT

Sep 6, 2024

BIM 360 Glue (Europe)

Resolved - On September 06, 2024 at 6:49 AM PDT, Autodesk identified an issue where customers were unable to access projects on BIM 360 Glue in the European Union region. Once the issue was resolved on September 06, 2024 at 08:24 AM PDT, BIM 360 Glue returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 6, 09:14 PDT

Sep 5, 2024

No incidents reported.

Sep 4, 2024

ACC Admin Console | Autodesk Build | Autodesk Docs | BIM 360 Design Collaboration

Resolved - On September 3, 2024 at 09:34 AM PDT, Autodesk identified an issue where customers were unable to add members to existing projects or create new projects in ACC Admin Console. We subsequently determined that the cause of this issue was also affecting Autodesk Build, Autodesk Docs, BIM 360 Design Collaboration. Once the issue was resolved on September 3, 2024 at 09:44 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 4, 19:23 PDT

accounts.autodesk.com

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 4, 14:45 PDT

Update - We are continuing to investigate reports where customers are unable to create new Autodesk accounts on the accounts.autodesk.com website. We will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 14:33 PDT

Investigating - We are investigating reports where customers are unable to create new Autodesk accounts on the accounts.autodesk.com website. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 13:35 PDT

Partner Center

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 4, 13:05 PDT

Investigating - We are investigating an issue where partners are unable to perform Contract 'switch term' for customers in Partner Center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 4, 12:24 PDT

Sep 3, 2024

Pelican Subscriptions

Resolved - On September 03, 2024 at 08:18 PM PDT, Autodesk identified an issue where customers were experiencing slowness while accessing newly created Pelican Subscriptions. Once the issue was resolved on September 03, 2024 at 09:26 PM PDT, customers were able to access newly created Pelican Subscriptions. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 3, 21:58 PDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

Emergency Maintenance - APS - Model Derivative

Completed - The scheduled maintenance has been completed.
Aug 31, 19:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 18:30 PDT

Scheduled - Autodesk will be performing urgent system maintenance for APS - Model Derivative on August 31st, 2024 from 06:30 PM PDT until 07:30 PM PDT to upgrade the Translation Service RDS instance type. During this time APS - Model Derivative service post job requests api may be unavailable for use for about 3 minutes. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Aug 20, 08:10 PDT

Aug 30, 2024

China Customer Sales Hotline

Resolved - The issue which has prevented customers in China from contacting the Autodesk Sales is being worked on. New numbers to contact sales will be posted early next week.
Aug 30, 04:06 PDT

Update - The issue which prevented customers in China from contacting the Autodesk Sales has been resolved. New numbers will be posted early next week.
Aug 29, 18:51 PDT

Monitoring - The issue which caused customers in China to be unable to contact Autodesk Sales has been resolved. Please use the new number 86-4006-377891.
Aug 29, 13:16 PDT

Identified - We have identified the cause of the issue where customers are not able to reach Autodesk sales agents in the China region. The number for customers to reach sales agents is now 86-4006-377891. We will provide an update within 3 hours or sooner if we have more information to share.
Aug 29, 10:11 PDT

Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.
Aug 29, 07:12 PDT

Update - We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 29, 03:11 PDT

Investigating - We are investigating an issue where customers are not able to reach Autodesk Sales Agents in the China region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 29, 00:53 PDT

Aug 29, 2024

Collaboration for AutoCAD Plant 3D

Resolved - On August 29, 2024, at 2:30 PM PDT, Autodesk identified an issue where customers experienced errors while opening projects, renaming files, and moving or deleting files in Collaboration for AutoCAD Plant 3D in the US region. Once the issue was resolved on August 29, 2024, at 3:30 PM PDT, Collaboration for AutoCAD Plant 3D returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Aug 29, 21:47 PDT

Aug 28, 2024

No incidents reported.

Aug 27, 2024

Fusion | Fusion Team / BIM 360 Team

Postmortem - Read details
Sep 4, 14:05 PDT

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Aug 27, 02:44 PDT

Identified - We have identified the cause of the issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 02:05 PDT

Update - We are continuing to investigate where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 01:05 PDT

Investigating - We are investigating an issue where customers are experiencing intermittent access to Fusion and Fusion Team / BIM 360 Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Aug 27, 00:07 PDT