Identified - We are continuing to work on resolving this issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.
Dec 10, 2024 - 14:21 PST
Investigating - We are investigating an issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 2024 - 13:17 PST
A360 ? Degraded Performance
A360 Mobile ? Degraded Performance
ACC Admin Console ? Operational
ACC Admin Console (Australia) ? Operational
ACC Admin Console (European Union) ? Operational
ACC AutoSpecs ? Operational
ACC Cost Management ? Operational
ACC Cost Management (Australia) ? Operational
ACC Cost Management (European Union) ? Operational
ACC Insight Operational
ACC Insight (Australia) ? Operational
ACC Insight (European Union) Operational
ACC My Home ? Operational
ACC My Home (Australia) ? Operational
ACC My Home (European Union) ? Operational
ACC Reports ? Operational
ACC Reports (Australia) ? Operational
ACC Reports (European Union) ? Operational
ACC Specifications ? Operational
APS - Data Exchange ? Operational
APS - Data Management ? Operational
APS - Data Management (Australia) ? Operational
APS - Design Automation ? Operational
APS - Developer Portal ? Operational
APS - Flow Graph Engine API Operational
APS - Manufacturing Data Model ? Operational
APS - Model Derivative ? Operational
APS - Webhooks ? Operational
AutoCAD Online Services ? Operational
AutoCAD Web ? Operational
Autodesk App Store ? Operational
Autodesk BIM Collaborate ? Operational
Autodesk BIM Collaborate (Australia) ? Operational
Autodesk BIM Collaborate (European Union) ? Operational
Autodesk Build ? Operational
Autodesk Build (Australia) ? Operational
Autodesk Build (European Union) ? Operational
Autodesk Business Systems ? Operational
Autodesk Construction Cloud Data Connector ? Operational
Autodesk Construction Cloud Data Connector (Australia) ? Operational
Autodesk Construction Cloud Data Connector (European Union) ? Operational
Autodesk Docs ? Operational
Autodesk Docs (Australia) ? Operational
Autodesk Docs (European Union) ? Operational
Autodesk Drive ? Degraded Performance
Autodesk Insight ? Operational
Autodesk Parameters Service ? Operational
Autodesk Takeoff ? Operational
Autodesk Takeoff (Australia) ? Operational
Autodesk Takeoff (European Union) ? Operational
Autodesk Tandem™ ? Operational
BIM 360 Account Administration ? Operational
BIM 360 Account Administration (European Union) ? Operational
BIM 360 Cost Management ? Operational
BIM 360 Cost Management (European Union) ? Operational
BIM 360 Design Collaboration ? Operational
BIM 360 Design Collaboration (European Union) ? Operational
BIM 360 Docs ? Operational
BIM 360 Docs (European Union) ? Operational
BIM 360 Field ? Operational
BIM 360 Field (European Union) ? Operational
BIM 360 Field Management ? Operational
BIM 360 Field Management (European Union) ? Operational
BIM 360 Glue ? Operational
BIM 360 Glue (European Union) ? Operational
BIM 360 Insight ? Operational
BIM 360 Insight (European Union) ? Operational
BIM 360 Model Coordination ? Operational
BIM 360 Model Coordination (European Union) ? Operational
BIM 360 Ops ? Operational
BIM 360 Plan ? Operational
BIM 360 Project Home ? Operational
BIM 360 Project Home (European Union) ? Operational
BIM 360 Project Management ? Operational
BIM 360 Project Management (European Union) ? Operational
BIM 360 Reports ? Operational
BIM 360 Reports (European Union) ? Operational
BIM 360 Team Mobile ? Operational
BuildingConnected ? Operational
CER v2 Services ? Operational
CFD Cloud Service ? Operational
Character Generator ? Operational
Civil 3D Online Services ? Operational
Cloud Rendering ? Operational
Collaboration for AutoCAD Plant 3D ? Operational
Collaboration for AutoCAD Plant 3D (Australia) ? Operational
Collaboration for AutoCAD Plant 3D (European Union) ? Operational
Digital Workplace ? Operational
Dynamo Machine Learning ? Operational
Dynamo Package Manager ? Operational
Factory Design Warehouse ? Operational
Flow Generative Scheduling Operational
FormIt ? Operational
Fusion ? Degraded Performance
Fusion Online ? Operational
Fusion Manage ? Operational
Fusion Mobile ? Degraded Performance
Fusion Operations ? Operational
Fusion Team ? Degraded Performance
Generative Design ? Operational
Informed Design for Inventor ? Operational
Informed Design for Revit ? Operational
Informed Design Web App ? Operational
InfraWorks ? Operational
Instructables ? Operational
Library.io ? Operational
Identity, Licensing & Entitlement ? Operational
MEP Content Editor Operational
Moldflow Cloud Service Operational
My Profile and Settings ? Operational
PlanGrid ? Operational
PlanGrid Admin Console ? Operational
Plant Collaboration Services (based on BIM 360 Team) ? Operational
ProEst Operational
Pype AutoSpecs ? Operational
Pype Closeout ? Operational
Pype eBinder ? Operational
Pype SmartPlans ? Operational
ReCap Services ? Operational
Revit Cloud Model Upgrade ? Operational
Revit Cloud Worksharing / Cloud Models ? Operational
Revit Cloud Worksharing / Cloud Models (Australia) ? Operational
Revit Cloud Worksharing / Cloud Models (European Union) ? Operational
Tinkercad ? Operational
TradeTapp ? Operational
Upchain ? Operational
Vault Gateway ? Operational
BIM Collaborate Pro for Government ? Operational
Autodesk Docs for Government ? Operational
Autodesk Parameters Service (Australia) ? Operational
Autodesk Parameters Service (European Union) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Collaboration for AutoCAD Plant 3D Dec 15, 2024 00:00-04:00 PST
Autodesk will perform scheduled maintenance for Collaboration for AutoCAD Plant 3D on December 15, 2024, from 12:00 AM PST until 04:00 AM PST for all regions to improve platform resiliency. During this time, Collaboration for AutoCAD Plant 3D will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 26, 2024 - 19:53 PST
Past Incidents
Dec 10, 2024
Resolved - On December 10, 2024 at 10:33 AM PST, Autodesk identified an issue where customers were unable to access projects on BuildingConnected in the US region. Once the issue was resolved on December 10, 2024 at 11:16 AM PST, BuildingConnected returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Dec 10, 11:43 PST
Dec 9, 2024
Resolved - On December 09, 2024 at 5:54 PM PST, Autodesk identified an issue where customers were unable to access office files in Autodesk Docs in the US region. Once the issue was resolved on December 09, 2024 at 6:30 PM PST, Autodesk Docs returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Dec 9, 18:57 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 9, 16:45 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region as quickly as possible. We will provide an update within 2 hours or sooner if we have more information to share.
Dec 9, 16:30 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 15:33 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 14:31 PST
Identified - We have identified the cause of the issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 13:29 PST
Investigating - We are investigating an issue where customers are experiencing latency accessing designs while using multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 12:32 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 9, 07:56 PST
Investigating - We are currently investigating an issue where customers are unable to create new data in the Autodesk Parameters Service. However, they can still access the existing libraries and collections, and view data in the Autodesk Parameters Service. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 07:25 PST
Dec 8, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 8, 10:42 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 10:19 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 09:17 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 08:17 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 07:18 PST
Update - We are continuing to work on resolving this issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 06:20 PST
Identified - We have identified the cause of the issue where customers are experiencing latency while accessing search panel within Fusion home tab. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 05:20 PST
Update - We are continuing to investigate an issue where customers are experiencing latency while accessing search panel within Fusion home tab. We will provide an update within 4 hours or sooner if we have more information to share.
Dec 8, 01:55 PST
Investigating - We are investigating an issue where customers are experiencing latency while accessing search panel within Fusion home tab. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 8, 01:28 PST
Dec 7, 2024
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:00 PST
Scheduled - Autodesk will perform scheduled maintenance for InfraWorks Model Storage Service, InfraWorks Model Builder Service and InfraWorks Optimization Service on December 7, 2024, from 05:00 PM PST until 08:00 PM PST to improve database performance. During this time the following features will be unavailable; Opening a non-cached cloud model, Publish, Sync a cached cloud model, Model Builder, Corridor optimization, and Profile optimization. We apologize for any inconvenience caused during this time.
Nov 20, 07:38 PST
Completed - The scheduled maintenance has been completed.
Dec 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 00:00 PST
Scheduled - Autodesk will be performing urgent system maintenance for Upchain on December 7, 2024, from 12:00 AM PST until 03:00 AM PST to improve platform resiliency. During this time, customers may experience slowness and brief service disruptions. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Dec 4, 09:45 PST
Dec 6, 2024

No incidents reported.

Dec 5, 2024
Resolved - After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
Dec 5, 19:25 PST
Investigating - We are investigating an issue where customers are unable to find projects, open projects, or view models in BIM 360 Design Collaboration. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 18:29 PST
Dec 4, 2024

No incidents reported.

Dec 3, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 3, 17:54 PST
Investigating - We are investigating an issue where customers are unable to access Design Collaboration module of BIM 360. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 17:10 PST
Dec 2, 2024

No incidents reported.

Dec 1, 2024
Completed - The scheduled maintenance has been completed.
Dec 1, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 PST
Scheduled - Autodesk will be performing urgent system maintenance for APS- Developer Portal on November 30, 2024 from 8:00 PM PST until December 1, 2024 at 2:00 AM PST to optimize database performance. During this time customers may be unable to make changes in Developer Portal. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 26, 18:47 PST
Nov 30, 2024
Completed - The scheduled maintenance has been completed.
Nov 30, 19:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:30 PST
Scheduled - Autodesk will perform scheduled maintenance for BIM360 Docs on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US and European Union regions. to improve platform resiliency. During this time, BIM 360 Docs will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 11, 07:17 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:30 PST
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Build on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US, Australia, and European Union regions to improve platform resiliency. During this time, Autodesk Build - Files and Sheets tools will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 11, 07:07 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:31 PST
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Docs on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US, Australia, and European Union regions to improve platform resiliency. During this time, Autodesk Docs - Files, Reviews, and Transmittal will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 11, 06:57 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 08:00 PST
Scheduled - Autodesk will perform scheduled maintenance for Fusion Manage on November 30, 2024 from 08:00 AM PST until 11:00 AM PST to improve platform resiliency. During this time Fusion Manage will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 14, 14:59 PST
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.