All Systems Operational
*Autodesk System Maintenance* ? Operational
A360 ? Operational
A360 Mobile ? Operational
ACC Admin Console ? Operational
ACC Admin Console (Europe) ? Operational
ACC AutoSpecs ? Operational
ACC Reports ? Operational
ACC Reports (Europe) ? Operational
APS - Data Exchange ? Operational
APS - Data Management ? Operational
APS - Design Automation ? Operational
APS - Developer Portal ? Operational
APS - Manufacturing Data Model ? Operational
APS - Model Derivative ? Operational
APS - Webhooks ? Operational
AutoCAD Online Services ? Operational
AutoCAD Web ? Operational
Autodesk App Store ? Operational
Autodesk BIM Collaborate ? Operational
Autodesk BIM Collaborate (Europe) ? Operational
Autodesk Build ? Operational
Autodesk Build (Europe) ? Operational
Autodesk Business Systems ? Operational
Autodesk Construction Cloud Data Connector ? Operational
Autodesk Construction Cloud Data Connector (Europe) ? Operational
Autodesk Docs ? Operational
Autodesk Docs (Europe) ? Operational
Autodesk Drive ? Operational
Autodesk Takeoff ? Operational
Autodesk Takeoff (Europe) ? Operational
Autodesk Tandem™ ? Operational
AVA ? Operational
BIM 360 Account Administration ? Operational
BIM 360 Account Administration (Europe) ? Operational
BIM 360 Cost Management ? Operational
BIM 360 Cost Management (Europe) ? Operational
BIM 360 Design Collaboration ? Operational
BIM 360 Design Collaboration (Europe) ? Operational
BIM 360 Docs ? Operational
BIM 360 Docs (Europe) ? Operational
BIM 360 Field ? Operational
BIM 360 Field (Europe) ? Operational
BIM 360 Field Management ? Operational
BIM 360 Field Management (Europe) ? Operational
BIM 360 Insight ? Operational
BIM 360 Insight (Europe) ? Operational
BIM 360 Glue ? Operational
BIM 360 Glue (Europe) ? Operational
BIM 360 Model Coordination ? Operational
BIM 360 Model Coordination (Europe) ? Operational
BIM 360 Ops ? Operational
BIM 360 Plan ? Operational
BIM 360 Project Home ? Operational
BIM 360 Project Home (Europe) ? Operational
BIM 360 Project Management ? Operational
BIM 360 Project Management (Europe) ? Operational
BIM 360 Reports ? Operational
BIM 360 Reports (Europe) ? Operational
BIM 360 Team Mobile ? Operational
BuildingConnected ? Operational
CER v2 services ? Operational
CFD Cloud Service ? Operational
Character Generator ? Operational
Civil 3D Online Services ? Operational
Cloud Rendering ? Operational
Collaboration for AutoCAD Plant 3D ? Operational
Collaboration for AutoCAD Plant 3D (Europe) ? Operational
Digital Workplace ? Operational
Dynamo Machine Learning ? Operational
Dynamo Package Manager ? Operational
Factory Design Warehouse ? Operational
FormIt ? Operational
Fusion ? Operational
Fusion Manage ? Operational
Fusion Mobile ? Operational
Fusion HQ ? Operational
Fusion Online ? Operational
Fusion Team / BIM 360 Team ? Operational
Generative Design ? Operational
InfraWorks ? Operational
Instructables ? Operational
Library.io ? Operational
Licensing & Entitlement ? Operational
Moldflow Cloud Service Operational
My Profile and Settings ? Operational
Plant Collaboration Services (based on BIM 360 Team) ? Operational
Prodsmart ? Operational
Pype AutoSpecs ? Operational
Pype Closeout ? Operational
Pype eBinder ? Operational
Pype SmartPlans ? Operational
ReCap Services ? Operational
Revit Cloud Model Upgrade ? Operational
Revit Cloud Worksharing / Cloud Models ? Operational
Revit Cloud Worksharing / Cloud Models (Europe) ? Operational
Tinkercad ? Operational
TradeTapp ? Operational
Upchain ? Operational
Vault Gateway ? Operational
User Profile Operational
ACC Specifications ? Operational
Informed Design for Revit ? Operational
Informed Design for Inventor ? Operational
Informed Design Web App ? Operational
ACC My Home (Europe) ? Operational
ACC My Home ? Operational
Revit Cloud Worksharing / Cloud Models (Australia) ? Operational
ACC Admin Console (Australia) ? Operational
Collaboration for AutoCAD Plant 3D (Australia) ? Operational
ACC Cost Management (Australia) ? Operational
Autodesk Docs (Australia) ? Operational
ACC Reports (Australia) ? Operational
ACC Insight (Australia) ? Operational
Autodesk Construction Cloud Data Connector (Australia) ? Operational
Autodesk Build (Australia) ? Operational
ACC My Home (Australia) ? Operational
APS - Data Management (Australia) ? Operational
ACC Cost Management (Europe) ? Operational
ACC Cost Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled maintenance - ACC AutoSpecs Mar 30, 2024 21:00-23:00 PDT
Autodesk will perform scheduled maintenance for ACC AutoSpecs on March 30, 2024 from 09:00 PM PDT until 11:00 PM PDT to improve platform resiliency. During this time ACC AutoSpecs will be unavailable. We apologize for any inconvenience caused during this time.
Posted on Mar 16, 2024 - 17:31 PDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 18, 04:14 PDT
Monitoring - We have implemented a solution to resolve the issue where TokenFlex and premium customers are unable to raise cases on the Autodesk customer support portal and our team is currently monitoring the situation. We will provide an update as soon as we have more information to share.
Mar 18, 02:44 PDT
Update - We are continuing to work on resolving this issue where TokenFlex and premium customers are unable to raise support cases on the Autodesk customer support portal as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 18, 01:35 PDT
Update - We are continuing to work on resolving this issue, where customers are unable to connect to the customer support portal, as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 18, 00:52 PDT
Update - We are continuing to work on resolving this issue, where customers are unable to connect to the customer support portal, as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 17, 23:50 PDT
Identified - We are continuing to work on resolving this issue where customers are unable to connect to the customer support portal as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 17, 22:53 PDT
Update - We are continuing to investigate an issue where customers are unable to connect to the customer support portal. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 17, 21:52 PDT
Investigating - We are investigating reports of customers in Australia experiencing an issue where they are unable to connect to the customer support portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 17, 20:51 PDT
Mar 17, 2024
Mar 16, 2024
Resolved - On March 16, 2024, at 03:13 PM PDT, Autodesk identified an issue where customers were unable to login or load pages on the Autodesk Appstore. Once the issue was resolved at 03:20 PM PDT, the Autodesk App Store returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 16, 16:37 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 16, 10:58 PDT
Update - We are continuing to work on resolving this issue where customers are facing delays in processing scheduled jobs within the Autodesk Construction Cloud Data Connector in the North American region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 16, 10:50 PDT
Update - We are continuing to work on resolving this issue where customers are facing delays in processing scheduled jobs within the Autodesk Construction Cloud Data Connector in the North American region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 16, 09:49 PDT
Update - We are continuing to work on resolving this issue where customers are encountering some delays in job processing within the Autodesk Construction Cloud Data Connector in the North American region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 16, 08:49 PDT
Identified - We have identified the cause of the issue where Customers are encountering some delays in job processing within the Autodesk Construction Cloud Data Connector in the North American region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 16, 07:49 PDT
Investigating - We are investigating an issue with Autodesk Construction Cloud Data Connector. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 16, 06:56 PDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled - Autodesk will be performing urgent system maintenance on March 15, 2024 from 09:00 PM PDT until 10:00 PM PDT. During this time partners and customers may encounter interruptions when accessing the Partner application and the 'View My Support Case' page. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Mar 14, 17:27 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 15, 11:42 PDT
Monitoring - We have implemented a solution to resolve the issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is currently monitoring the situation.
Mar 14, 17:24 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 16:50 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 15:51 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 14:55 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 13:45 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration. ACC Admin Console, TradeTapp, BuildingConnected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 13:29 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 11:56 PDT
Identified - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 10:49 PDT
Investigating - We are investigating an issue where customers are unable to load projects and are experiencing slowness while using BIM 360 Account Administration and ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 09:46 PDT
Mar 14, 2024
Resolved - All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 14, 19:16 PDT
Update - We are continuing to work on resolving this service disruption caused by a third-party vendor where customers are experiencing intermittent access to viewing or downloading reports on BIM 360 Docs in the North American data center. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 18:24 PDT
Identified - We have identified the source of the problem that is affecting where customers are experiencing intermittent access to viewing or downloading reports on BIM 360 Docs in the North American data center. We are actively working with our third-party vendor to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 17:19 PDT
Update - We are continuing to investigate the issue where customers are experiencing intermittent access to viewing or downloading reports on BIM 360 Docs in the North American data center. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 16:57 PDT
Update - We are continuing to investigate the issue where customers are experiencing intermittent access to viewing or downloading reports on BIM 360 Docs in the North American data center. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 15:53 PDT
Investigating - We are investigating an issue where customers are experiencing intermittent access to BIM 360 Docs in the North American data center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 14:49 PDT
Resolved - All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 14, 19:14 PDT
Update - We are continuing to work on resolving this service disruption caused by a third-party vendor where customers are experiencing inconsistent save behaviors for "Configured Designs" while using Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 18:27 PDT
Identified - We have identified the source of the problem that is affecting where customers are experiencing inconsistent save behaviors for "Configured Designs" while using Fusion. We are actively working with our third-party vendor to restore services as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 17:21 PDT
Update - We are continuing to investigate where customers are experiencing inconsistent save behaviors for "Configured Designs" while using Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 16:45 PDT
Update - We are continuing to investigate an issue where customers are experiencing inconsistent save behaviors for Configured Designs while using Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 15:43 PDT
Investigating - We are investigating an issue with Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 14, 15:27 PDT
Mar 13, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 13, 18:01 PDT
Monitoring - We have implemented a solution to resolve the issue where customers were unable to load projects and were experiencing slowness on BIM 360 Account Administration, ACC Admin Console and our team is currently monitoring the situation. We will provide an update if we have more information to share.
Mar 13, 16:44 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 16:10 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 15:05 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and are experiencing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 14:05 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and experiencing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 13:00 PDT
Update - We have identified the cause of the intermittent issue where customers are unable to load projects and experiencing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 12:54 PDT
Identified - We have identified the cause of the issue where customers are intermittently unable to load pages and seeing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 11:54 PDT
Monitoring - We have implemented a solution to resolve the issue where customers were intermittently unable to load pages and seeing slowness on BIM 360 Account Administration, ACC Admin Console. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 11:08 PDT
Investigating - We are investigating an issue where customers are intermittently unable to load pages and seeing slowness on BIM 360 Account Administration, ACC Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 10:56 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 13, 04:17 PDT
Identified - We have identified the cause of the issue where customers are unable to create approval Workflow in Autodesk Docs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 03:42 PDT
Investigating - We are investigating reports of customers experiencing an issue with creating approval Workflow in Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 13, 03:26 PDT
Mar 12, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 12, 11:33 PDT
Update - We are investigating an issue where customers are unable to purchase subscriptions on the Autodesk website. When adding an item to the cart, the following error is displayed "Invalid item removed from cart." The purchase of Flex tokens is working. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 12, 11:11 PDT
Update - We are investigating an issue where customers are unable to purchase subscriptions on the Autodesk website. When adding an item to the cart, the following error is displayed "Invalid Item removed from cart." We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 12, 10:55 PDT
Investigating - We are investigating an issue where customers are unable to purchase subscriptions on the Autodesk website. When adding an item to the cart, the following error is displayed "Invalid Item removed from cart." We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 12, 10:53 PDT
Mar 11, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 11, 21:12 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 20:57 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 20:00 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 18:42 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 17:50 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 16:30 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 15:31 PDT
Update - A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 14:21 PDT
Monitoring - We have implemented a solution to resolve the issue where customers are/were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is now successfully displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 12:51 PDT
Update - We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 12:27 PDT
Update - We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to
Mar 11, 11:26 PDT
Update - We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 10:39 PDT
Identified - We have identified the cause of the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 09:36 PDT
Update - We are continuing to investigate an issue where customers are unable to purchase 'Design Extension' workflows using a token or run Generative Design, Simulation, and rendering jobs on Fusion. We will provide an update within 60 minutes, or sooner if we have more information to share.
Mar 11, 08:19 PDT
Update - We are continuing to investigate an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 07:16 PDT
Investigating - We are investigating an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 06:18 PDT
Resolved - On March 04, 2024 at 10:51 AM PST, Autodesk identified an issue where customers were unable to access folder content in projects on Fusion Team / BIM 360 Team, Fusion Online, Fusion Mobile and Fusion. Once the issue was resolved on March 04, 2024 at 10:58 AM PST, Fusion Team / BIM 360 Team, Fusion Online, Fusion Mobile and Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 11, 05:40 PDT
Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 07:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 8, 08:19 PST
Scheduled - Autodesk will perform scheduled maintenance for the Issues tool on March 9, 2024 from 07:00 AM PST until 10:00 AM PST for the North American and European data centers to perform a database update. During this time, the Issues tool may be unavailable. We apologize for any inconvenience caused during this time.
Feb 25, 18:12 PST
Completed - The scheduled maintenance has been completed.
Mar 9, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:00 PST
Update - Autodesk will perform scheduled maintenance for Autodesk Takeoff and Autodesk Takeoff (Europe) on March 9, 2024 from 6:00 AM PST until 7:00 AM PST for the North American and European data centers to complete a database update. During this time, Autodesk Takeoff projects may be unavailable. We apologize for any inconvenience.
Feb 25, 17:52 PST
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Takeoff and Autodesk Takeoff (Europe) on March 2, 2024 from 6:00 AM PST until 7:00 AM PST for the North American and European data centers to complete a database update. During this time, Autodesk Takeoff projects may be unavailable. We apologize for any inconvenience.
Feb 17, 00:28 PST
Mar 8, 2024
Resolved - On March 8, 2024 at 07:10 AM PST, Autodesk identified an issue where customers were unable to access folder content in projects on Fusion Team / BIM 360 Team, Fusion Online, Fusion Mobile and Fusion. Once the issue was resolved at March 8, 2024 at 07:18 AM PST, Fusion Team / BIM 360 Team, Fusion Online, Fusion Mobile and Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 8, 08:04 PST
Resolved - On March 8, 2024 at 01:20 AM PST, Autodesk identified an issue where customers were unable to view or download files from BIM 360 Docs and Autodesk Docs via "Microsoft Edge" browser in the North American data center. We subsequently determined that the cause of this issue was also affecting Autodesk Build, Autodesk Takeoff, BIM 360 Cost Management. Once the issue was resolved at 04:00 AM PST, Autodesk Build, Autodesk Takeoff, BIM 360 Cost Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 8, 04:26 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 8, 04:16 PST
Investigating - We are investigating reports of customers experiencing an issue where Customers are unable to view or download files from BIM 360 Docs and Autodesk Docs via "Microsoft Edge" browser in the North American data center. As a workaround, these affected customers can use alternative browsers, such as "Chrome" or "Firefox". We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 8, 03:10 PST
Mar 7, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 7, 10:02 PST
Investigating - We are investigating a service disruption caused by a third-party service provider that is affecting customer online payment processing. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 7, 09:02 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 7, 07:41 PST
Investigating - We are investigating an issue where customers cannot load the submittals page in BIM 360 Project Management, Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 7, 07:28 PST
Resolved - On March 7, 2024, at 04:17 AM PST, Autodesk identified an issue preventing users from creating and managing files across multiple services in the North American data center. Once the issue was resolved at 05:16 AM PST, APS - Data Management, APS - Webhooks, Autodesk BIM Collaborate, Autodesk Build, Autodesk Docs, BIM 360 Design Collaboration, BIM 360 Docs, and Fusion services returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 7, 07:08 PST
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 5, 19:29 PST
Update - We are continuing to work on resolving this issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 18:20 PST
Update - We are continuing to work on resolving this issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 17:18 PST
Update - We have identified the cause of the issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. Our team is actively working on resolving this for older versions of Fusion quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 16:07 PST
Update - We have identified the cause of the issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 15:10 PST
Update - We have identified the cause of the issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 14:13 PST
Update - We have identified the cause of the issue where customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Affected customers will need to upgrade to Fusion version 2.0.18220 or newer for simulation downloads to work. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 13:15 PST
Update - We have identified the cause of the issue customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Customers can resolve this issue by installing the latest version of Fusion. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 12:35 PST
Identified - We have identified the cause of the issue customers are unable to download Simulation results in Fusion while using older versions of Fusion clients. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 12:20 PST
Investigating - We are investigating an issue where customers are unable to download results on Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 11:02 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 5, 13:31 PST
Update - We are continuing to investigate where customers are unable to view or access the "Submittals" module on Autodesk Build and BIM 360 Project Management in the North American data center. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 12:35 PST
Investigating - We are investigating reports where customers are unable to view or access the "Submittals" module on Autodesk Build in the North American data center. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 12:19 PST
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 5, 08:50 PST
Investigating - We are investigating an issue where customers are unable to copy files between projects on Autodesk Takeoff, Autodesk Build, Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 5, 08:03 PST
Resolved - On March 5, 2024 at 12:00 AM PST, Autodesk has identified an issue where customers were intermittently unable to insert or consume configuration design documents in Fusion. Once the issue was resolved at 01:58 AM PST, Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Mar 5, 03:46 PST