Autodesk will perform scheduled maintenance for Pype SmartPlans on June 14, 2025, from 9:30 PM PDT until 11:30 PM PDT to improve platform resiliency. During this time Pype SmartPlans will be unavailable. We apologize for any inconvenience caused during this time. Posted on
May 29, 2025 - 05:39 PDT
Resolved -
After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.
Jun 12, 16:41 PDT
Investigating -
We are investigating reports of customers experiencing an issue while creating new reports in BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 12, 16:00 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 11, 08:18 PDT
Investigating -
We are investigating an issue where customers are unable to access the widgets on the Site Activity Monitor (SAM) dashboard in FPTR Site Activity Monitor. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 11, 07:34 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 9, 07:57 PDT
Investigating -
We are investigating an issue where customers are unable to find data of newly uploaded files in APS - AEC Data Model API in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 9, 07:11 PDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 16:41 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 16:00 PDT
Scheduled -
Autodesk will perform urgent maintenance for the Access Control Manager system on June 7, 2025 from 04:00 PM PDT until 05:00PM PDT to improve system resiliency and optimize database performance. During this time, data collaboration workflows in the US and European Union regions may be subject to delays. If you encounter an issue, please retry the workflow. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
May 28, 07:40 PDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 09:05 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for Fusion Manage on June 7, 2025 from 08:00 AM PDT until 11:00 AM PDT. During this time Fusion Manage and Classifications will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
May 30, 12:33 PDT
Completed -
The scheduled maintenance has been completed.
Jun 7, 08:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for Autodesk Account on June 7, 2025 from 8:00 AM PDT until 8:30 AM PDT to improve database performance. During this time, Autodesk Account user management features will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
May 30, 15:38 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 4, 22:48 PDT
Update -
We are continuing to investigate an issue where customers are unable to purchase Maya Indie and 3ds Max Indie from Autodesk.com in Japan. It was subsequently identified that this issue also impacted Denmark, France and UK. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 4, 22:01 PDT
Investigating -
We are investigating an issue where customers are unable to purchase Maya Indie and 3ds Max Indie from Autodesk.com in Japan. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 4, 21:50 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 3, 20:43 PDT
Investigating -
We are investigating an issue where customers are unable to access reports tool in Autodesk Takeoff. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 3, 20:33 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 3, 20:32 PDT
Update -
We are continuing to investigate an issue where customers are experiencing latency while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 3, 19:49 PDT
Update -
We are continuing to investigate an issue where customers are now experiencing latency while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 3, 18:50 PDT
Update -
We are continuing to investigate an issue where customers are facing intermittent failures while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 3, 17:49 PDT
Investigating -
We are investigating an issue where customers are facing intermittent failures while using PlanGrid in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share
Jun 3, 16:49 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 2, 13:00 PDT
Update -
We have identified the cause of the issue where customers are experiencing problems while making purchases and payments in the Autodesk Online Store using PayPal. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 2, 12:50 PDT
Investigating -
We are investigating an issue where customers are experiencing problems while making purchases and payments in the Autodesk Online Store using PayPal. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Jun 2, 11:53 PDT
Resolved -
On June 02, 2025 at 06:50 AM PDT, Autodesk identified an issue where customers were unable to fetch latest data in APS - Data Exchange. Once the issue was resolved on June 02, 2025 at 07:00 AM PDT, APS - Data Exchange returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jun 2, 12:04 PDT
Completed -
The scheduled maintenance has been completed.
Jun 1, 01:04 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 01:30 AM PDT. We apologize for any inconvenience caused by this delay.
Jun 1, 00:09 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 PDT
Scheduled -
Autodesk will perform urgent system maintenance for the Identity Authorization Service on May 31, 2025, from 11:00 PM PDT until June 1, 2025, at 12:30 AM PDT to enhance platform resiliency. During this time user logins might be impacted. This will not impact users already logged in prior to the system maintenance window. We apologize for any inconvenience caused during this time.
May 28, 07:40 PDT
Completed -
The scheduled maintenance has been completed.
May 31, 23:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:30 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Pype AutoSpecs on May 31, 2025 from 9:30 PM PDT until 11:30 PM PDT to improve platform resiliency. During this time Pype AutoSpecs will be unavailable. We apologize for any inconvenience caused during this time.
May 14, 06:34 PDT