Autodesk Health Dashboard Status

All Systems Operational

A360 Operational

A360 Mobile Operational

ACC Admin Console Operational

ACC Admin Console (Australia) Operational

ACC Admin Console (Europe) Operational

ACC AutoSpecs Operational

ACC Cost Management Operational

ACC Cost Management (Australia) Operational

ACC Cost Management (Europe) Operational

ACC Insight (Australia) Operational

ACC My Home Operational

ACC My Home (Australia) Operational

ACC My Home (Europe) Operational

ACC Reports Operational

ACC Reports (Australia) Operational

ACC Reports (Europe) Operational

ACC Specifications Operational

APS - Data Exchange Operational

APS - Data Management Operational

APS - Data Management (Australia) Operational

APS - Design Automation Operational

APS - Developer Portal Operational

APS - Manufacturing Data Model Operational

APS - Model Derivative Operational

APS - Webhooks Operational

AutoCAD Online Services Operational

AutoCAD Web Operational

Autodesk App Store Operational

Autodesk BIM Collaborate Operational

Autodesk BIM Collaborate (Australia) Operational

Autodesk BIM Collaborate (Europe) Operational

Autodesk Build Operational

Autodesk Build (Australia) Operational

Autodesk Build (Europe) Operational

Autodesk Business Systems Operational

Autodesk Construction Cloud Data Connector Operational

Autodesk Construction Cloud Data Connector (Australia) Operational

Autodesk Construction Cloud Data Connector (Europe) Operational

Autodesk Docs Operational

Autodesk Docs (Australia) Operational

Autodesk Docs (Europe) Operational

Autodesk Drive Operational

Autodesk Insight Operational

Autodesk Parameters Service Operational

Autodesk Takeoff Operational

Autodesk Takeoff (Australia) Operational

Autodesk Takeoff (Europe) Operational

Autodesk Tandem™ Operational

AVA Operational

BIM 360 Account Administration Operational

BIM 360 Account Administration (Europe) Operational

BIM 360 Cost Management Operational

BIM 360 Cost Management (Europe) Operational

BIM 360 Design Collaboration Operational

BIM 360 Design Collaboration (Europe) Operational

BIM 360 Docs Operational

BIM 360 Docs (Europe) Operational

BIM 360 Field Operational

BIM 360 Field (Europe) Operational

BIM 360 Field Management Operational

BIM 360 Field Management (Europe) Operational

BIM 360 Glue Operational

BIM 360 Glue (Europe) Operational

BIM 360 Insight Operational

BIM 360 Insight (Europe) Operational

BIM 360 Model Coordination Operational

BIM 360 Model Coordination (Europe) Operational

BIM 360 Ops Operational

BIM 360 Plan Operational

BIM 360 Project Home Operational

BIM 360 Project Home (Europe) Operational

BIM 360 Project Management Operational

BIM 360 Project Management (Europe) Operational

BIM 360 Reports Operational

BIM 360 Reports (Europe) Operational

BIM 360 Team Mobile Operational

BuildingConnected Operational

CER v2 services Operational

CFD Cloud Service Operational

Character Generator Operational

Civil 3D Online Services Operational

Cloud Rendering Operational

Collaboration for AutoCAD Plant 3D Operational

Collaboration for AutoCAD Plant 3D (Australia) Operational

Collaboration for AutoCAD Plant 3D (Europe) Operational

Digital Workplace Operational

Dynamo Machine Learning Operational

Dynamo Package Manager Operational

Factory Design Warehouse Operational

FormIt Operational

Fusion Operational

Fusion Manage Operational

Fusion Mobile Operational

Fusion Online Operational

Fusion Operations Operational

Fusion Team / BIM 360 Team Operational

Generative Design Operational

Informed Design for Inventor Operational

Informed Design for Revit Operational

Informed Design Web App Operational

InfraWorks Operational

Instructables Operational

Library.io Operational

Licensing & Entitlement Operational

Moldflow Cloud Service Operational

My Profile and Settings Operational

Plant Collaboration Services (based on BIM 360 Team) Operational

ProEst Operational

Pype AutoSpecs Operational

Pype Closeout Operational

Pype eBinder Operational

Pype SmartPlans Operational

ReCap Services Operational

Revit Cloud Model Upgrade Operational

Revit Cloud Worksharing / Cloud Models Operational

Revit Cloud Worksharing / Cloud Models (Australia) Operational

Revit Cloud Worksharing / Cloud Models (Europe) Operational

Tinkercad Operational

TradeTapp Operational

Upchain Operational

User Profile Operational

Vault Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled maintenance - Fusion Manage Jul 27, 2024 08:00-11:00 PDT

Autodesk will perform scheduled maintenance for the Classification service in Fusion Manage on July 27, 2024 from 8:00 AM PDT until 11:00 AM PDT for the European Union region to improve platform resiliency. During this time Fusion Manage and the Classification service will be unavailable. We apologize for any inconvenience caused during this time.
Posted on Jul 05, 2024 - 09:47 PDT

Scheduled Maintenance - InfraWorks Jul 28, 2024 00:00-04:00 PDT

Autodesk will perform scheduled maintenance on the InfraWorks Model Storage Service, InfraWorks Model Builder Service and InfraWorks Optimization Service on July 28, 2024 from 12:00 AM PDT until 04:00 AM PDT to perform a database update. During this time the InfraWorks Model Storage Service and all other InfraWorks services which depend on the InfraWorks Model Storage Service may be unavailable for use. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jul 16, 2024 - 07:15 PDT

Schedule maintenance - Autodesk Business Systems Aug 3, 2024 10:00-10:30 PDT

Autodesk will perform scheduled maintenance for User Management on August 3rd, 2024 from 10:00 AM PDT until 10:30 AM PDT to upgrade our databases. During this time, User Management pages may be unavailable for use at this time. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jul 18, 2024 - 09:22 PDT

Schedule maintenance - Autodesk Business Systems Aug 3, 2024 23:00 - Aug 4, 2024 01:00 PDT

Autodesk will perform scheduled maintenance for the Identity Authorization Service on August 3, 2024 from 11:00 PM PDT until August 4, 2024 at 1:00 AM PDT to improve platform resiliency. During this time customers may experience intermittent errors or slowness when logging into Autodesk products and services. This will not impact customers already logged in prior to the scheduled maintenance window. We apologize for any inconvenience caused during this time.
Posted on Jul 20, 2024 - 10:37 PDT

Past Incidents

Jul 23, 2024

No incidents reported today.

Jul 22, 2024

ProEst

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 22, 12:36 PDT

Update - We are continuing to investigate an issue where customers are intermittently experiencing an issue while accessing ProEst application in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 22, 12:13 PDT

Investigating - We are investigating reports of customers are experiencing intermittent access to load ProEst application https://cloud.proest.com/app in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 22, 10:08 PDT

Generative Design

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 22, 08:01 PDT

Investigating - We are investigating an issue where customers are experiencing failures while submitting jobs using Generative Design. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 22, 07:41 PDT

Jul 21, 2024

Scheduled maintenance - BIM 360 Markups

Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 09:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for the BIM 360 Markups tool on July 21, 2024 from 9:00 AM PDT until 9:00 PM PDT for the US and European Union regions to perform a database update. During this time, the BIM 360 Markups tool may be unavailable. We apologize for any inconvenience caused during this time.
Jul 3, 12:30 PDT

Scheduled Maintenance - ACC Admin Console | BIM 360 Account Administration

Completed - The scheduled maintenance has been completed.
Jul 21, 09:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 PDT

Scheduled - Autodesk will perform urgent scheduled maintenance for ACC Admin Console and BIM 360 Account Administration on July 20, 2024 from 9:00 PM PDT until July 21, 2024 9:00 AM PDT for the US and European data centers to perform a database update. During this time, the ACC Admin Console and BIM 360 Account Administration may be unavailable. We apologize for any inconvenience caused during this time.
Jul 9, 23:27 PDT

Scheduled maintenance - ISSUES | BIM 360 Locations

Completed - The scheduled maintenance has been completed.
Jul 21, 09:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:01 PDT

Update - Autodesk will perform scheduled maintenance for the Issues and Locations tools on July 20, 2024 from 09:00 PM PDT until 9:00 AM PDT for the US, European Union, and Australia regions to perform a database update. During this time, the Issues and Locations tools may be unavailable. We apologize for any inconvenience caused during this time
Jul 8, 20:37 PDT

Scheduled - Autodesk will perform scheduled maintenance for the Issues and Locations tools on July 20, 2024 from 9:00 AM PDT until 9:00 PM PDT for the US, European Union, and Australia regions to perform a database update. During this time, the Issues and Locations tools may be unavailable. We apologize for any inconvenience caused during this time
Jul 8, 08:30 PDT

Jul 20, 2024

Scheduled maintenance - BIM 360 Field Management | BIM 360 Field Management (Europe)

Completed - The scheduled maintenance has been completed.
Jul 20, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:02 PDT

Update - Autodesk will be performing urgent system maintenance for BIM 360 Field Management on July 20, 2024 from 9:00 PM PDT until 10:00 PM PDT to optimize database performance. During this time, BIM 360 Field Management will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 16, 11:53 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 11:51 PDT

Scheduled - Autodesk will be performing urgent system maintenance for BIM 360 Field Management on July 20, 2024 from 9:00 PM PDT until 10:00 PM PDT to optimize database performance. During this time, BIM 360 Field Management will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 9, 10:56 PDT

Scheduled maintenance - Fusion Manage

Completed - The scheduled maintenance has been completed.
Jul 20, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for the Classification service in Fusion Manage on July 20, 2024 from 8:00 AM PDT until 11:00 AM PDT for the US region to improve platform resiliency. During this time Fusion Manage and the Classification service will be unavailable. We apologize for any inconvenience caused during this time.
Jul 5, 11:49 PDT

Scheduled Maintenance - APS - Data Exchange

Completed - The scheduled maintenance has been completed.
Jul 20, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 08:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for the APS - Data Exchange Service on July 20, 2024 from 8:00 AM PDT until 9:00 AM PDT for the US and European Union regions to optimize database performance. During this time, customers should refrain from creating new exchanges or updating existing ones using connectors, ACC Docs, or BIM 360 Docs. We apologize for any inconvenience caused during this time.
Jul 1, 09:27 PDT

Jul 19, 2024

Tryassemble.com

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 19, 09:40 PDT

Identified - We are continuing to work on resolving this issue where customers in the US region are unable to access https://tryassemble.com. Customers in the Australia region are now able to access https://tryassemble.com. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 19, 09:05 PDT

Update - We are continuing to investigate an issue where customers are unable to access https://tryassemble.com. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 19, 08:20 PDT

Investigating - We are investigating an issue where customers are unable to access https://tryassemble.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 19, 07:14 PDT

Jul 18, 2024

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 18, 23:48 PDT

Investigating - We are investigating an issue where customers are experiencing latencies while accessing Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 18, 23:02 PDT

Autodesk Assistant

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 18, 03:22 PDT

Update - We are continuing to work on resolving this issue where customers are unable to download Autodesk products using the 'Autodesk Assistant' feature, as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 18, 02:48 PDT

Identified - We have identified the cause of the issue where customers are unable to download Autodesk products using the 'Autodesk Assistant' feature. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 18, 01:48 PDT

Update - We are continuing to investigate an issue where customers are unable to download Autodesk products using the 'Autodesk Assistant' feature. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 18, 00:46 PDT

Update - We are investigating an issue where customers are unable to download Autodesk products using the 'Autodesk Assistant' feature. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 23:24 PDT

Investigating - We are investigating an issue where customers are unable to download Autodesk products using the 'Autodesk Assistant' feature. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 23:15 PDT

Jul 17, 2024

Autodesk Business Systems

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 17, 21:58 PDT

Identified - We have identified the cause of the issue where customers are unable to invite end users in Classic User Management. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 21:55 PDT

Investigating - We are investigating an issue where customers are unable to invite end users in Classic User Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 21:43 PDT

Multiple Autodesk Construction Cloud and BIM 360 products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 17, 09:51 PDT

Investigating - We are investigating a service degradation with Multiple Autodesk Construction Cloud and BIM 360 products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 09:41 PDT

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 17, 06:07 PDT

Investigating - We are investigating reports that customers who purchased Autodesk products between 01:08 AM PDT and 03:42 AM PDT are unable to access their purchased products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 17, 05:08 PDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

APS - Design Automation

Resolved - On July 15, 2024 at 09:11 AM PDT, Autodesk identified an issue where some of the customers jobs were failing while using APS - Design Automation. Once the issue was resolved on July 15, 2024 at 01:15 PM PDT, APS - Design Automation returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 15, 14:08 PDT

BIM 360 Model Coordination

Postmortem - Read details
Jul 18, 14:52 PDT

Resolved - On July 15, 2024 at 04:24 AM PDT, Autodesk identified an issue where customers were unable to open models within BIM 360 Model Coordination. Once the issue was resolved on July 15, 2024 at 07:24 AM PDT, BIM 360 Model Coordination returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 15, 07:42 PDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

Scheduled Maintenance - Cloud Licensing Service

Completed - The scheduled maintenance has been completed.
Jul 13, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 PDT

Scheduled - Autodesk will perform scheduled maintenance for the Cloud Licensing Service on July 13, 2024 from 11:00 AM PDT until 04:00 PM PDT to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center so there will be no operational impact.
Jun 25, 17:32 PDT

Multiple Autodesk Products

Resolved - On July 13, 2024 at 2:10 PM PDT, Autodesk identified an issue where customers were experiencing degraded performance while using multiple Autodesk products. Once the issue was resolved on July 13, 2024 at 2:13 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 13, 14:51 PDT

Fusion

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 13, 12:44 PDT

Update - Autodesk is performing urgent system maintenance for aspects of Fusion . During this time, token based or student purchases of Fusion extensions made within the product may not complete successfully. Unsuccessful requests will not result in any token charges, and subsequent attempts made outside of the maintenance window will complete successfully. We apologize for the short notice and any inconvenience caused during this time.

Cloud Rendering solves, Simulation and generative solves and signal integrity analysis will not complete.

Thank you for your patience and understanding.

We are actively looking into this and we will provide an update within 2 hours or sooner if we have more information to share.
Jul 13, 11:15 PDT

Investigating - Autodesk is performing urgent system maintenance for aspects of Fusion . During this time, token based or student purchases of Fusion extensions made within the product may not complete successfully. Unsuccessful requests will not result in any token charges, and subsequent attempts made outside of the maintenance window will complete successfully. We apologize for the short notice and any inconvenience caused during this time.

Cloud Rendering solves, Simulation and generative solves and signal integrity analysis will not complete.

Thank you for your patience and understanding.
Jul 13, 09:16 PDT

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 13, 12:43 PDT

Investigating - We are investigating an issue where customers are experiencing limited functionality while using multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 13, 11:09 PDT

Scheduled Maintenance - ACC Specifications

Completed - The scheduled maintenance has been completed.
Jul 13, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:30 PDT

Scheduled - Autodesk will perform scheduled maintenance for ACC Specifications in the US region on July 13, 2024 from 9:30 PM PDT until 11:30 PM PDT to improve platform resiliency. During this time ACC Specifications will be unavailable. We apologize for any inconvenience caused during this time.
Jun 21, 15:19 PDT

Completed - The scheduled maintenance has been completed.
Jul 13, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 09:00 PDT

Update - Autodesk will perform scheduled maintenance for Fusion, AutoCAD Online Services, Cloud Rendering, Moldflow Cloud Service, CFD Cloud Service and Revit Cloud Worksharing / Cloud Models on July 13th, 2024 from 9:00 AM PDT until 11:00 AM PDT to optimize database performance. During this time Fusion, AutoCAD Online Services, Cloud Rendering, Moldflow Cloud Service, CFD Cloud Service and Revit Cloud Worksharing / Cloud Models may be unavailable. We apologize for any inconvenience caused during this time.
Jul 13, 02:35 PDT

Scheduled - Autodesk will be performing urgent system maintenance for Fusion, AutoCAD Online Services, Cloud Rendering, Moldflow Cloud Service, CFD Cloud Service and Revit Cloud Worksharing / Cloud Models on July 13th, 2024 from 9:00 AM PST until 10:00 AM PST to optimize database performance. During this time Fusion, AutoCAD Online Services, Cloud Rendering, Moldflow Cloud Service, CFD Cloud Service and Revit Cloud Worksharing / Cloud Models that may be unavailable for use at this time. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 12, 09:47 PDT

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 13, 03:59 PDT

Investigating - We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 13, 03:46 PDT

Jul 12, 2024

No incidents reported.

Jul 11, 2024

Multiple Autodesk Construction Cloud (ACC) products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 11, 18:45 PDT

Monitoring - We have identified that this issue is limited to a subset of customers in New Zealand that are unable to access Autodesk Construction Cloud (ACC) products. Our team is actively working on resolving this as quickly as possible.
Jul 11, 16:30 PDT

Update - We are continuing to investigate where customers are unable to access Autodesk Construction Cloud and Autodesk Build in the Australia region. We have subsequently determined that this issue is also affecting Autodesk BIM Collaborate and Autodesk Docs. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 11, 15:41 PDT

Investigating - We are investigating an issue where customers are unable to access Autodesk Construction Cloud and Autodesk Build in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 11, 15:13 PDT

Jul 10, 2024

Multiple Autodesk Construction Cloud (ACC) products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 10, 21:26 PDT

Identified - We have identified the cause of the issue where customers are unable to access multiple Autodesk Construction Cloud (ACC) products in the Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 21:25 PDT

Investigating - We are investigating an issue where customers are unable to access multiple Autodesk Construction Cloud (ACC) products in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 20:54 PDT

Multiple Autodesk Construction Cloud (ACC) products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 10, 18:54 PDT

Identified - We have identified the cause of the issue where customers are unable to upload files in the multiple Autodesk Construction Cloud (ACC) products in the Australia region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 18:46 PDT

Update - We are continuing to investigate an issue where customers are unable to upload files in the Autodesk Build for Australia region. We subsequently determined that this issue is also affecting APS - Data Management (Australia), Autodesk Docs (Australia), ACC Cost Management (Australia) and Autodesk Takeoff (Australia). We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 18:34 PDT

Investigating - We are investigating reports of customers experiencing an issue while uploading files in the Autodesk Build for Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 18:12 PDT

Autodesk Assistant

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 10, 07:46 PDT

Identified - We have identified the cause of the issue where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. As a workaround, Customers can log a case via https://www.autodesk.com/support/contact-support. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 06:53 PDT

Update - We are continuing to investigate where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. As a workaround, Customers can log a case via https://www.autodesk.com/support/contact-support. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 05:50 PDT

Investigating - We are investigating an issue where customers are unable to log a support case using 'Ask the Assistant' feature Via https://www.autodesk.com/support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 03:47 PDT

Autodesk Build

Postmortem - Read details
Jul 18, 09:10 PDT

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 10, 07:37 PDT

Update - We are continuing to work on resolving this issue where customers using the newer 'Mobile iOS version v7.33' are unable to create Issues on Autodesk Build in both the European Union and Australian regions. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 06:52 PDT

Update - We are continuing to work on resolving this issue where customers globally are unable to create Issues on Autodesk Build using the newer 'Mobile iOS version v7.33'. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 05:53 PDT

Identified - We have identified the cause of the issue where customers globally are unable to create issues on Autodesk Build using the newer 'Mobile iOS version v7.33'. The functionality of the Android versions remains unaffected. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 04:47 PDT

Investigating - We are investigating an issue where customers using the newer 'Mobile iOS version v7.33' are unable to create Issues on Autodesk Build in both the European Union and Australian regions. The functionality of the Android versions remains unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 10, 04:18 PDT

Jul 9, 2024

Multiple Autodesk Products

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 9, 11:02 PDT

Update - We are continuing to investigate an issue where customers are experiencing slowness while loading multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 9, 10:03 PDT

Investigating - We are investigating a service degradation that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 9, 09:00 PDT