Update - We are continuing to investigate an issue where customers are experiencing intermittent errors while trying to access Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 14, 2025 - 13:18 PDT
Investigating - We are investigating an issue where customers are unable to access Autodesk products. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Jul 14, 2025 - 12:24 PDT
Autodesk will perform scheduled maintenance for Cloud Licensing Services on July 19, 2025 from 08:00 AM PDT until 1:00 PM PDT to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, no customer impact is expected. We apologize for any inconvenience caused during this time. Posted on
Jul 03, 2025 - 12:01 PDT
Autodesk will perform scheduled maintenance for APS - Data Exchange in the US and European Union regions on August 2, 2025 from 8:30 PM PDT until 10:30 PM PDT to improve platform resiliency. During this time, customers should refrain from creating or updating exchanges using data exchange desktop connectors or Autodesk Docs. We apologize for any inconvenience caused during this time. Posted on
Jul 14, 2025 - 11:42 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 11, 08:09 PDT
Investigating -
We are investigating reports of customers experiencing an issue where they are unable to submit forms in Autodesk Build. As a workaround, customers can remove their signature, re-sign the forms, and resubmit it. Customers can also submit their forms on the Autodesk Construction Cloud(ACC) application. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 11, 06:48 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 9, 08:52 PDT
Monitoring -
We have implemented a solution to resolve the issue where customers are unable to export sheets in Autodesk Build in the US region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 9, 08:11 PDT
Identified -
We have identified the cause of the issue where customers are unable to export sheets in Autodesk Build in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 9, 06:54 PDT
Investigating -
We are investigating reports of customers experiencing an issue where they are unable to export sheets in Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 9, 05:51 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 8, 12:31 PDT
Update -
We are continuing to work on resolving this issue where customers are experiencing intermittent problems while adding and removing users from groups in the Autodesk Account as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 8, 11:43 PDT
Identified -
We have identified the cause of the issue where customers are experiencing intermittent problems while adding and removing users from groups in the Autodesk Account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 8, 10:46 PDT
Investigating -
We are investigating an issue where customers are experiencing intermittent problems while adding and removing users from groups in the Autodesk Account. We are actively looking into this and will provide an update within 60 minutes, or sooner if more information becomes available.
Jul 8, 09:44 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 8, 08:20 PDT
Update -
We are continuing to investigate an issue where customers are unable to assign or unassign users from projects in ACC Admin Console. We subsequently determined that this issue is also affecting Fusion Team and Revit Cloud Worksharing / Cloud Models. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 8, 08:08 PDT
Investigating -
We are investigating an issue where customers are unable to assign or unassign users from the projects in Autodesk Contruction Cloud(ACC) Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 8, 07:25 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 7, 14:46 PDT
Investigating -
We are investigating an issue where customers are unable to access ACC Reports and ACC Data Connector services in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 7, 14:29 PDT
Completed -
The scheduled maintenance has been completed.
Jul 6, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 06:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for Flow Production Tracking on July 06, 2025 from 06:00 AM PDT until 08:00 AM PDT to improve database resiliency. During this time, Sites may experience reduced availability. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jun 27, 09:34 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 4, 11:27 PDT
Update -
We are continuing to investigate issue where customers are unable to see their latest project data in Revit Cloud Worksharing / Cloud Models in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 4, 10:12 PDT
Investigating -
We are investigating an issue where customers are unable to see their latest project data in Revit Cloud Worksharing / Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 4, 09:18 PDT
Resolved -
On July 03, 2025 at 1:50 PM PDT, Autodesk identified an issue where customers in Canada, India, and Japan are unable to create or update Configured Designs and related to Properties and Bill of Materials (BOM) in Fusion Online. Once the issue was resolved on July 03, 2025 at 3:36 PM PDT, Fusion Online returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 3, 16:09 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 3, 15:55 PDT
Investigating -
We are investigating an issue where customers in Canada, India, and Japan are unable to create or update Configured Designs and related to Properties and Bill of Materials (BOM) in Fusion and Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 3, 15:34 PDT
Resolved -
On July 02, 2025 at 5:22 PM PDT, Autodesk identified an issue where customers may have experienced slowness while accessing multiple Autodesk products. Once the issue was resolved on July 02, 2025 at 6:36 PM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 2, 19:47 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 1, 23:02 PDT
Investigating -
We are investigating an issue where customers are unable to run cloud simulations in InfoWorks ICM Simulations. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 1, 22:39 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 30, 10:28 PDT
Investigating -
We are continuing to investigate that customers are unable to browse projects in BIM Collaborate Pro for Government through Revit's New Revit Home experience. As a workaround, please switch back to the classic browsing experience and continue your Revit Cloud Worksharing workflows. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 30, 09:56 PDT
Update -
We have identified that customers are unable to browse projects in BIM Collaborate Pro for Government through Revit's New Revit Home experience. As a workaround, please switch back to the classic browsing experience and continue your Revit Cloud Worksharing workflows. Note that this issue does not affect BIM Collaborate Pro in other regions. We thank you for your patience and understanding as we work to address this.
Jun 30, 09:42 PDT
Monitoring -
We have identified that customers are unable to access project models through the new homepage, which is part of a technical preview in Revit 2024.2 and 2025.1 versions. As a workaround, please switch back to the classic homepage to access your project models and continue your workflow in Revit worksharing component workflows in BIM Collaborate Pro for Government. We are implementing a potential solution to resolve the issue and we thank you for your patience and understanding as we work to address this.
Jun 30, 09:07 PDT
Resolved -
We have identified that the new homepage reported in the issue is part of a technical preview in Revit 2024.2 and 2025.1 versions for all the region. The new homepage of Revit Cloud Worksharing / Cloud Models is now working as expected. Thank you for your patience and understanding.
Jun 30, 07:27 PDT
Update -
We are continuing to investigate an issue where customers are unable to access project models through the new Revit 2024 homepage, impacting their workflow in Revit Cloud Worksharing / Cloud Models in the European Union and Australia regions. As a workaround, please switch back to the classic homepage to access your project models. This will allow you to continue your workflow in Revit Cloud Worksharing / Cloud Models. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 30, 02:48 PDT
Investigating -
We are investigating an issue where customers are unable to access project models through the new Revit 2024 homepage, impacting their workflow in Revit Cloud Worksharing / Cloud Models in the European Union and Australia regions. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Jun 30, 02:19 PDT
Resolved -
On June 30, 2025 at 01:30 AM PDT, Autodesk identified an issue where customers were unable to access project models through the new homepage, which is part of a technical preview in Revit 2024.2 and 2025.1 versions impacting their workflow in Revit Cloud Worksharing / Cloud Models in the European Union and Australia regions. We subsequently determined that this is also impacting Revit Cloud Worksharing / Cloud Models in the US region. Once the issue was resolved on June 30, 2025 at 07:27 AM PDT, the new homepage of Revit Cloud Worksharing / Cloud Models is working as expected. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jun 30, 07:27 PDT