Autodesk Online Store

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC131768
Incident Date: December 3, 2025

‌

Summary
On December 3, 2025 between 3:10 AM PST and 7:28 AM PST Autodesk Customers were unable to download trial versions of AutoCAD and Fusion.

‌

Impacted Services

AutoCAD
Fusion

‌

Root Cause

During a node version upgrade one of the npm packages failed to install in the server during deployment due to anonymous access restriction.
This resulted in the Trial eligibility check APIs failing, impacting trial version of AutoCAD and Fusion.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Enabled integration test to avoid similar issues in future.
Review monitoring tools and capabilities.

‌

Thank you for your patience and understanding.

Posted Jan 06, 2026 - 07:48 PST

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Dec 03, 2025 - 08:44 PST

Monitoring

We have implemented a solution to resolve the issue where customers were unable to download trial versions of AutoCAD and Fusion. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 03, 2025 - 08:22 PST

Investigating

We are investigating reports of customers being unable to download trial versions of AutoCAD and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Dec 03, 2025 - 07:26 PST

This incident affected: Autodesk Business Systems (Autodesk Online Store).

Translation Tool Disclaimer