AUTODESK EVENT ANALYSIS
Incident Number: # COE-INC131763
Incident Date: December 03, 2025
Summary
On December 03, 2025, between 04:00 AM PST and 06:47 AM PST, Autodesk experienced an issue that prevented media pages from loading within Flow Production Tracking. This impacted customer using the media app.
Impacted Services
- Customers using Flow Production Tracking were unable to load any media on the Media page, interrupting review and production-tracking workflows.
- Approximately 20 customers were affected.
Root Cause
- A recent software change introduced an unexpected behavior affecting the Media page.
- The issue occurred only under certain configuration conditions
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Enhancements to testing and validation processes to better identify similar issues before release.
- Improvements to internal deployment safeguards to ensure configuration-specific behavior is fully validated.
Thank you for your patience and understanding.