The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Dec 09, 2025 - 21:10 PST
Update
We are continuing to work on resolving this issue where customers are unable to access multiple Autodesk products in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 09, 2025 - 20:34 PST
Identified
We have identified the cause of the issue where customers are unable to access multiple Autodesk products in the European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 09, 2025 - 20:19 PST
Investigating
We are investigating an issue where customers are unable to access Fusion in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 09, 2025 - 19:35 PST
This incident affected: Autodesk Construction Cloud Platform (ACC Admin Console (European Union), ACC Insight (European Union), ACC My Home (European Union), Autodesk Build (European Union), Autodesk Docs (European Union)), BIM 360 (BIM 360 Design Collaboration (European Union), BIM 360 Docs (European Union), BIM 360 Field Management (European Union), BIM 360 Model Coordination (European Union), BIM 360 Project Management (European Union)), Autodesk Platform Services (APS - Data Management (European Union)), and Autodesk Parameters Service (European Union), Collaboration for AutoCAD Plant 3D (European Union), Fusion, Revit Cloud Worksharing / Cloud Models (European Union).