The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Dec 07, 2025 - 20:58 PST
Identified
We have identified the cause of the issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 07, 2025 - 20:05 PST
Investigating
We are investigating an issue where customers in the Australia region are experiencing price discrepancies when accessing AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing/Cloud Models in the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Dec 07, 2025 - 19:08 PST
This incident affected: AutoCAD Online Services, AutoCAD Web, Civil 3D Online Services, Fusion, and Revit Cloud Worksharing / Cloud Models (Japan).