Autodesk will perform scheduled maintenance for BIM 360 Account Administration on August 2, 2025 from 8:00 AM PDT until 8:30 AM PDT. During this time, the Account Roles and Project Services pages may be unavailable in the Admin user interface. The Admin API will remain available for use. We apologize for any inconvenience caused during this time. Posted on
Jul 18, 2025 - 16:20 PDT
Autodesk will perform scheduled maintenance for PlanGrid on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT for the US region. During this time PlanGrid, the ACC Mobile App, and PlanGrid data in ACC Build may not be available. We apologize for any inconvenience caused during this time. Posted on
Jul 16, 2025 - 15:49 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 2025 - 16:22 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 2025 - 13:24 PDT
Update -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 22, 2025 - 12:48 PDT
Scheduled -
Autodesk will perform scheduled maintenance for ACC Markups in Autodesk Construction Cloud (ACC) on August 2, 2025 from 8:00 AM PDT until 12:00 PM PDT to optimize markup performance. During this time ACC Markups, ACC Data Connector and ACC Reports may not be available or load. We apologize for any inconvenience caused during this time.
Jul 15, 2025 - 12:53 PDT
Autodesk will be performing urgent system maintenance for ACC Markups on August 2nd, 2025 from 08:00 AM PDT until 12:00 PM PDT for the US region to optimize markup performance. During this time markups in BuildingConnected may not be available. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding. Posted on
Jul 23, 2025 - 13:42 PDT
Autodesk will perform scheduled maintenance for APS - Data Exchange in the US and European Union regions on August 2, 2025 from 8:30 PM PDT until 10:30 PM PDT to improve platform resiliency. During this time, customers should refrain from creating or updating exchanges using data exchange desktop connectors or Autodesk Docs. We apologize for any inconvenience caused during this time. Posted on
Jul 14, 2025 - 11:42 PDT
Autodesk will perform scheduled maintenance for InfraWorks Model Storage Service, InfraWorks Model Builder Service, and InfraWorks Optimization Service on August 9, 2025 from 7:00 PM PDT until 10:00 PM PDT to improve database performance. During this time InfraWorks Model Storage Service, InfraWorks Model Builder Service, and InfraWorks Optimization Service may be unavailable for use at this time. We apologize for any inconvenience caused during this time. Posted on
Jul 22, 2025 - 06:45 PDT
Autodesk will perform scheduled maintenance for the Identity Service on August 9, 2025 from 10:00 PM PDT until 11:59 PM PDT to enhance platform resiliency. During this time, we do not anticipate any impact to users. However, in the event of unforeseen issues, users may experience errors with product log in, new user account registration, password features, email verification, account deletion, and user profile functions. We apologize for any inconvenience this may cause and appreciate your understanding. Posted on
Jul 17, 2025 - 19:14 PDT
Completed -
The scheduled maintenance has been completed.
Jul 27, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 22:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for PlanGrid and PlanGrid Admin Console on July 26, 2025 from 10:00 PM PDT to July 27, 2025 at 12:00 AM PDT to upgrade the database. During this time, PlanGrid and PlanGrid Admin Console may be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 15, 10:36 PDT
Completed -
The scheduled maintenance has been completed.
Jul 25, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 13:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for the APS - Developer Portal on July 25, 2025 from 1:00 PM PDT until 2:00 PM PDT to perform system enhancements. During this time actions such as app creation/deletion, secret rotation and team assignment will be unavailable. We apologize for any inconvenience caused during this time.
Jul 23, 06:47 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 24, 12:26 PDT
Investigating -
We are investigating an issue where customers are unable to load files on the Autodesk Construction Cloud (ACC) Docs and ACC Cost Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 24, 11:24 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 24, 12:26 PDT
Update -
We are investigating an issue where customers are unable to view project/account member subscriptions in Autodesk Build and ACC Admin Console in the US region. We have subsequently determined that this is also impacting the loading of files and dashboard on ACC Insight in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Jul 24, 12:13 PDT
Investigating -
We are investigating an issue where customers are unable to view project/account member subscriptions in the US region, though all workflows are operating as expected. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Jul 24, 11:29 PDT
Resolved -
On July 24, 2025 at 01:54 AM PDT, Autodesk identified an issue causing latency and navigation difficulties within Fusion for customers. Once the issue was resolved on July 24, 2025 at 02:24 AM PDT, Fusion, Fusion Team and Fusion Mobile returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 24, 10:22 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 23, 08:02 PDT
Investigating -
We are investigating an issue that is preventing customers from downloading their order details in Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
Jul 23, 07:47 PDT
Resolved -
On July 22, 2025, at 1:26 PM PDT, Autodesk identified an issue that prevented customers from accessing multiple Autodesk Construction Cloud (ACC) services in the US region. The issue was resolved on July 22, 2025, at 1:49 PM PDT, and all products returned to normal operation. This is a retroactive notification because the incident did not appear on the Autodesk Health Dashboard at the time. Thank you for your patience and understanding.
Jul 22, 16:34 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 22, 15:24 PDT
Update -
We are continuing to work on resolving this issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.
Jul 22, 13:07 PDT
Identified -
We have identified the cause of the issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 3 hours or sooner if we have more information to share.
Jul 22, 10:10 PDT
Update -
We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.
Jul 22, 08:11 PDT
Update -
We are continuing to investigate an issue where customers are receiving incorrect 'Trial-expired' messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We will provide an update within 2 hours or sooner if we have more information to share.
Jul 22, 06:15 PDT
Investigating -
We are investigating reports of customers experiencing an issue where they are receiving incorrect "trial-expired" messages in Autodesk Construction Cloud (ACC) products in the US and European Union region despite having valid licenses. The product functionality and access are unaffected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 22, 05:15 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 21, 11:17 PDT
Update -
We are continuing to investigate an issue where customers are experiencing failures when attempting to view their designs in Fusion Mobile and Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 21, 10:36 PDT
Investigating -
We are investigating an issue where customers are experiencing failures when attempting to view their designs in Fusion Mobile and Fusion Team. Our team is actively working on this, and we will provide an update within 60 minutes or sooner if more information becomes available.
Jul 21, 09:24 PDT
Completed -
The scheduled maintenance has been completed.
Jul 19, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 08:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Cloud Licensing Services on July 19, 2025 from 08:00 AM PDT until 1:00 PM PDT to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, no customer impact is expected. We apologize for any inconvenience caused during this time.
Jul 3, 12:01 PDT
Completed -
The scheduled maintenance has been completed.
Jul 19, 04:30 PDT
Update -
Scheduled maintenance is currently in progress and has been extended until 04:30 AM PDT. We apologize for any inconvenience caused by this delay.
Jul 19, 02:37 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for Upchain on July 18, 2025 from 11:00 PM PDT to July 19, 2025 at 3:00 AM PDT to improve platform resiliency. During this time, customers may experience slowness and brief service disruptions. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 15, 06:28 PDT
Completed -
The scheduled maintenance has been completed.
Jul 18, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for Fusion Manage in the US region on July 18, 2025 from 5:00 PM PDT until 7:00 PM PDT to optimize resiliency. The European Union region is not impacted. During this time customers may experience service interruptions. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jul 16, 15:24 PDT
Resolved -
On July 17, 2025 at 01:07 AM PDT, Autodesk identified an issue where customers were unable to submit optimization analysis jobs in InfraWorks. Once the issue was resolved on July 17, 2025 at 02:09 AM PDT, InfraWorks returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jul 17, 03:19 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 15, 19:21 PDT
Identified -
We have identified the cause of the issue where customers are having intermittent issues downloading DWG TrueView from the Autodesk Online Store. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 19:03 PDT
Investigating -
We are investigating an issue where customers are having intermittent issues downloading DWG TrueView from the Autodesk Online Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 18:07 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 15, 09:19 PDT
Update -
We are continuing to work on resolving this issue where customers are unable to access BIM 360 Insight, ACC Insight and BIM 360 Project Home in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 08:49 PDT
Identified -
We have identified the cause of the issue where customers are unable to access BIM 360 Insight, ACC Insight and BIM 360 Project Home in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 07:47 PDT
Investigating -
We are investigating an issue where customers are unable to access BIM 360 Insight, ACC Insight and BIM 360 Project Home in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 06:49 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 15, 08:26 PDT
Investigating -
We are investigating an issue where customers are unable to create new folder or pull data on existing folder in Flow Production Tracking (FPTR). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jul 15, 07:51 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jul 14, 14:39 PDT
Update -
We are continuing to investigate an issue where customers are experiencing intermittent errors while trying to access Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
Jul 14, 13:18 PDT
Investigating -
We are investigating an issue where customers are unable to access Autodesk products. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Jul 14, 12:24 PDT