Update - We are continuing our efforts to address the issue affecting a specific subset of customers. This involves retroactively promoting markups to the affected sheets. Affected sheets are ones which were part of an upload group whose combined number of pages was 50 or more and were uploaded to Autodesk Build between May 20, 2024 and June 13, 2024. A solution has already been implemented for customers using ACC Reports when exporting Issue Detail reports with the Sheet Overview feature enabled after June 13, 2024. We will provide the next update in the next 24 hours or sooner if we have more information to share.
Jun 20, 2024 - 17:36 PDT
Update - We are continuing our efforts to address the issue affecting a specific subset of customers. This involves retroactively promoting markups to the affected sheets. Affected sheets are ones which were part of an upload group whose combined number of pages was 50 or more and were uploaded to Autodesk Build between May 20, 2024 and June 13, 2024. A solution has already been implemented for customers using ACC Reports when exporting Issue Detail reports with the Sheet Overview feature enabled after June 13, 2024. We will provide the next update in the next 24 hours or sooner if we have more information to share.
Jun 19, 2024 - 17:41 PDT
Update - We are continuing our efforts to address the issue affecting a specific subset of customers. This involves retroactively promoting markups to the affected sheets. Affected sheets are ones which were part of an upload group whose combined number of pages was 50 or more and were uploaded to Autodesk Build between May 20, 2024 and June 13, 2024. A solution has already been implemented for customers using ACC Reports when exporting Issue Detail reports with the Sheet Overview feature enabled after June 13, 2024. We will provide the next update in the next 24 hours or sooner if we have more information to share.
Jun 18, 2024 - 17:24 PDT
Update - We are continuing to apply the fix to the remaining subset of customers to retroactively promote markups to the affected sheets uploaded to Autodesk Build between May 20, 2024 and June 13, 2024. A solution has already been implemented for customers using ACC Reports when exporting Issue Detail reports with the Sheet Overview feature enabled after June 13, 2024. We will provide the next update on June 18, 2024 or sooner if we have more information to share.
Jun 17, 2024 - 11:17 PDT
Update - We have implemented a fix for a small number of customers to retroactively promote markups to the affected sheets, that were uploaded to Autodesk Build between May 20, 2024 to June 13, 2024. A solution has now been established for customers utilizing ACC Reports while exporting Issue Detail reports with the Sheet Overview feature enabled post June 13, 2024. We are continuing to work on applying the fix for the remaining affected customers. We will provide the next update on June 17, 2024 or sooner if we have more information to share.
Jun 15, 2024 - 13:37 PDT
Monitoring - We are finalizing a fix to retroactively promote markups to the affected sheets, which are only those PDFs containing 50+ pages and were uploaded to Autodesk Build between May 20, 2024 to June 13, 2024. This issue is also affecting ACC Reports for customers exporting Issue Detail reports with the Sheet Overview feature enabled. Once this fix has been fully verified, we will be able to apply it to the affected sheets. We will provide the next update within 24 hours or sooner if we have more information to share.
Jun 14, 2024 - 14:03 PDT
Identified - We identified an issue where customers reported markups were not promoted to new version sets if the sheets were uploaded between May 20, 2024 to June 13, 2024, and the sheet PDF contained 50+ pages. We are actively working on a fix that will restore missing markups as quickly as possible. Markup promotion is working as expected on sheets uploaded to Autodesk Build after June 13, 2024. We will provide an update within 60 minutes or sooner if we have more information to share
Jun 14, 2024 - 12:12 PDT
Investigating - We are investigating an issue where customers have reported that markups were not promoted to new versions of sheets in Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 14, 2024 - 10:18 PDT
A360 ? Operational
A360 Mobile ? Operational
ACC Admin Console ? Operational
ACC Admin Console (Australia) ? Operational
ACC Admin Console (Europe) ? Operational
ACC AutoSpecs ? Operational
ACC Cost Management ? Operational
ACC Cost Management (Australia) ? Operational
ACC Cost Management (Europe) ? Operational
ACC Insight (Australia) ? Operational
ACC My Home ? Operational
ACC My Home (Australia) ? Operational
ACC My Home (Europe) ? Operational
ACC Reports ? Degraded Performance
ACC Reports (Australia) ? Degraded Performance
ACC Reports (Europe) ? Degraded Performance
ACC Specifications ? Operational
APS - Data Exchange ? Operational
APS - Data Management ? Operational
APS - Data Management (Australia) ? Operational
APS - Design Automation ? Operational
APS - Developer Portal ? Operational
APS - Manufacturing Data Model ? Operational
APS - Model Derivative ? Operational
APS - Webhooks ? Operational
AutoCAD Online Services ? Operational
AutoCAD Web ? Operational
Autodesk App Store ? Operational
Autodesk BIM Collaborate ? Operational
Autodesk BIM Collaborate (Australia) ? Operational
Autodesk BIM Collaborate (Europe) ? Operational
Autodesk Build ? Degraded Performance
Autodesk Build (Australia) ? Degraded Performance
Autodesk Build (Europe) ? Degraded Performance
Autodesk Business Systems ? Operational
Autodesk Construction Cloud Data Connector ? Operational
Autodesk Construction Cloud Data Connector (Australia) ? Operational
Autodesk Construction Cloud Data Connector (Europe) ? Operational
Autodesk Docs ? Operational
Autodesk Docs (Australia) ? Operational
Autodesk Docs (Europe) ? Operational
Autodesk Drive ? Operational
Autodesk Insight ? Operational
Autodesk Parameters Service ? Operational
Autodesk Takeoff ? Operational
Autodesk Takeoff (Australia) ? Operational
Autodesk Takeoff (Europe) ? Operational
Autodesk Tandem™ ? Operational
AVA ? Operational
BIM 360 Account Administration ? Operational
BIM 360 Account Administration (Europe) ? Operational
BIM 360 Cost Management ? Operational
BIM 360 Cost Management (Europe) ? Operational
BIM 360 Design Collaboration ? Operational
BIM 360 Design Collaboration (Europe) ? Operational
BIM 360 Docs ? Operational
BIM 360 Docs (Europe) ? Operational
BIM 360 Field ? Operational
BIM 360 Field (Europe) ? Operational
BIM 360 Field Management ? Operational
BIM 360 Field Management (Europe) ? Operational
BIM 360 Glue ? Operational
BIM 360 Glue (Europe) ? Operational
BIM 360 Insight ? Operational
BIM 360 Insight (Europe) ? Operational
BIM 360 Model Coordination ? Operational
BIM 360 Model Coordination (Europe) ? Operational
BIM 360 Ops ? Operational
BIM 360 Plan ? Operational
BIM 360 Project Home ? Operational
BIM 360 Project Home (Europe) ? Operational
BIM 360 Project Management ? Operational
BIM 360 Project Management (Europe) ? Operational
BIM 360 Reports ? Operational
BIM 360 Reports (Europe) ? Operational
BIM 360 Team Mobile ? Operational
BuildingConnected ? Operational
CER v2 services ? Operational
CFD Cloud Service ? Operational
Character Generator ? Operational
Civil 3D Online Services ? Operational
Cloud Rendering ? Operational
Collaboration for AutoCAD Plant 3D ? Operational
Collaboration for AutoCAD Plant 3D (Australia) ? Operational
Collaboration for AutoCAD Plant 3D (Europe) ? Operational
Digital Workplace ? Operational
Dynamo Machine Learning ? Operational
Dynamo Package Manager ? Operational
Factory Design Warehouse ? Operational
FormIt ? Operational
Fusion ? Operational
Fusion Manage ? Operational
Fusion Mobile ? Operational
Fusion Online ? Operational
Fusion Operations ? Operational
Fusion Team / BIM 360 Team ? Operational
Generative Design ? Operational
Informed Design for Inventor ? Operational
Informed Design for Revit ? Operational
Informed Design Web App ? Operational
InfraWorks ? Operational
Instructables ? Operational
Library.io ? Operational
Licensing & Entitlement ? Operational
Moldflow Cloud Service Operational
My Profile and Settings ? Operational
Plant Collaboration Services (based on BIM 360 Team) ? Operational
ProEst Operational
Pype AutoSpecs ? Operational
Pype Closeout ? Operational
Pype eBinder ? Operational
Pype SmartPlans ? Operational
ReCap Services ? Operational
Revit Cloud Model Upgrade ? Operational
Revit Cloud Worksharing / Cloud Models ? Operational
Revit Cloud Worksharing / Cloud Models (Australia) ? Operational
Revit Cloud Worksharing / Cloud Models (Europe) ? Operational
Tinkercad ? Operational
TradeTapp ? Operational
Upchain ? Operational
User Profile Operational
Vault Gateway ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Autodesk will be performing urgent system maintenance for the Moldflow Cloud Service on June 23, 2024 from 11:00 AM PDT until 2:00 PM PDT to optimize database performance. During this time the Moldflow Cloud Service will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jun 18, 2024 - 06:48 PDT
Autodesk will perform scheduled maintenance for ACC Specifications on July 6, 2024 from 21:30 PDT until July 6, 2024 23:30 PDT to improve platform resiliency. During this time ACC Specifications will be unavailable. We apologize for any inconvenience caused during this time.
Posted on Jun 20, 2024 - 08:16 PDT
Past Incidents
Jun 21, 2024

No incidents reported today.

Jun 20, 2024

Unresolved incident: Autodesk Build.

Jun 19, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 19, 23:25 PDT
Investigating - We are investigating reports where customers are unable to view files in the project template on Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 19, 22:59 PDT
Jun 18, 2024
Jun 17, 2024
Postmortem - Read details
Jun 20, 09:04 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 17, 17:22 PDT
Identified - We have identified the cause of the issue customers are unable to access Autodesk Build in the European Union and Australia regions.. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 17, 16:55 PDT
Update - We are continuing to investigate an issue where customers are unable to access Autodesk Build in the European Union and Australia regions. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 17, 15:57 PDT
Investigating - We are investigating reports of customers being unable to access Autodesk Build in the European Union and Australia regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 17, 14:58 PDT
Resolved - On June 17, 2024 at 12:10 PM PDT Autodesk identified an issue where customers were unable to view apps in ACC App Gallery (https://acc.autodesk.eu/account-admin/apps) in the European Union region. Once the issue was resolved on June 17, 2024 at 04:36 PM PDT, ACC App Gallery returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jun 17, 16:49 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 17, 16:26 PDT
Investigating - We are investigating an issue where customers are unable to view apps in the Autodesk App Store and BIM 360 Apps in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 17, 15:43 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 17, 11:29 PDT
Investigating - We are investigating an issue where customers are unable to create issues in BIM 360 Model Coordination. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 17, 10:23 PDT
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 02:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for the BIM 360 Markups tool on June 16, 2024 from 02:00 AM PDT until 05:00 AM PDT for the US and European Union regions to perform a database update. During this time, the BIM 360 Markups tool may be unavailable. We apologize for any inconvenience caused during this time.
May 29, 07:57 PDT
Jun 15, 2024
Completed - The scheduled maintenance has been completed.
Jun 15, 08:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Build / Autodesk Build (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to list and create references for the following resources: Sheets, Files, Issues, Forms, Photos, RFIs, Submittals, Schedule, Assets, Reports, Markups, Correspondences or unable to list and load some of the above resources if they have references or unable to do some file operations, such as Copy. We apologize for any inconvenience caused during this time.
Jun 3, 17:56 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:02 PDT
Scheduled - Autodesk will be performing urgent system maintenance for Autodesk Takeoff in the US and European Union regions on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform routine database maintenance. During this time customers may be unable to list and load files with linked resources like Issue, Markup, and RFI. Some file operations such as copy may also be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jun 12, 12:52 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for Autodesk BIM Collaborate / Autodesk BIM Collaborate (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to create and view Coordination Spaces in Admin panel or unable to list and view Models and Clashes or unable to create, view and list Views, Issues and Reports or unable to save views to Docs. We apologize for any inconvenience caused during this time.
Jun 3, 17:55 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:01 PDT
Scheduled - Autodesk will perform scheduled maintenance for BIM360 Design Collaboration / BIM 360 Design Collaboration (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to create and view Coordination Spaces in Admin panel. We apologize for any inconvenience caused during this time.
Jun 3, 17:53 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:02 PDT
Scheduled - Autodesk will perform scheduled maintenance for ACC Admin Console on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time users will not be able to use Project Template for Asset and Form Template. We apologize for any inconvenience caused during this time.
Jun 3, 17:58 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:01 PDT
Scheduled - Autodesk will perform scheduled maintenance for BIM360 Model Coordination / BIM 360 Model Coordination (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to create and view Coordination Spaces in Admin panel or unable to list and view Models and Clashes or unable to create, view and list Views, Issues and Reports or unable to save views to Docs. We apologize for any inconvenience caused during this time.
Jun 3, 17:54 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for BIM360 Docs / BIM 360 Docs (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to list and load files with linked resources like Issue, Markup, RFI or unable to do some file operations such as copy. We apologize for any inconvenience caused during this time.
Jun 3, 17:51 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:02 PDT
Scheduled - Autodesk will perform scheduled maintenance for BIM 360 Cost Management / BIM 360 Cost Management (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to list and create references to RFIs. We apologize for any inconvenience caused during this time.
Jun 3, 17:57 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 PDT
Scheduled - Autodesk will perform scheduled maintenance for Autodesk Docs / Autodesk Docs (Europe) on June 15, 2024 from 06:00 AM PDT until 08:00 AM PDT to perform some routine database maintenance. During this time customers may be unable to list and load files with linked resources like Issue, Markup, RFI or unable to do some file operations such as copy. We apologize for any inconvenience caused during this time.
Jun 3, 17:50 PDT
Jun 14, 2024
Resolved - On June 10, 2024 at 02:38 AM PDT, Autodesk identified an issue where select customers were experiencing issues with managing files on APS-Data Management within the Autodesk Object Storage system. Once the issue was resolved on June 10, 2024 at 03:48 AM PDT, APS-Data Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jun 14, 13:00 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 03:00 PDT
Update - Autodesk will be performing urgent system maintenance for Autodesk Insight on June 14, 2024 from 03:00 AM PDT until 9:00 AM PDT for a database migration. During this time, Autodesk Insight will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jun 13, 09:58 PDT
Scheduled - Autodesk will be performing urgent system maintenance for Autodesk Insight on June 14, 2024 from 03:00 AM PDT until 9:00 AM PDT for a database migration. During this time, Autodesk Insight will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jun 12, 09:02 PDT
Jun 13, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 13, 12:37 PDT
Identified - We have identified the cause of the issue where customers are unable to submit tickets through the customer support portal. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 13, 11:37 PDT
Investigating - We are investigating reports of customers experiencing an issue where they are unable to submit tickets through the customer support portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 13, 10:35 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 13, 10:30 PDT
Investigating - We are investigating reports of customers experiencing an issue where they are unable to upload pictures in BIM 360 Assets while using BIM 360 Field Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 13, 09:36 PDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - On June 10, 2024 at 11:10 PM PDT, Autodesk identified an issue where customers were unable to use 'reference' feature around multiple Autodesk Construction Cloud (ACC) and BIM 360 Products. Once the issue was resolved on June 11, 2024 at 12:15 AM PDT, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jun 11, 05:16 PDT
Jun 10, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 10, 08:33 PDT
Update - We are continuing to investigate an issue where new customer are receiving invitations to create an Autodesk Account but are being redirected to an incorrect URL. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 10, 08:01 PDT
Investigating - We are investigating an issue where invitations to create an Autodesk Account for new customers are being redirected to an incorrect URL. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
Jun 10, 06:58 PDT
Resolved - It was determined upon further investigations that there was no impact to Revit Cloud Models. This issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 10, 05:33 PDT
Investigating - We are investigating an issue where customers are experiencing slowness while accessing the Revit Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 10, 04:34 PDT
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 10, 02:41 PDT
Identified - We have identified the cause of the issue where customers are unable to create submittals or review closed submittals within the Autodesk Build in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 10, 01:30 PDT
Investigating - We are investigating reports of customers experiencing an issue where they are unable to create submittals or review closed Submittals within the Autodesk Build in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 10, 00:30 PDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jun 7, 15:21 PDT
Update - We are continuing to work on resolving this issue where customers are unable to complete purchases using flex tokens in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 14:45 PDT
Update - We are continuing to work on resolving this issue where customers are unable to complete purchases using flex tokens in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 13:45 PDT
Update - We are continuing to work on resolving this issue where customers are unable to complete purchases using flex tokens in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 12:43 PDT
Update - We are continuing to work on resolving this issue where customers are unable to complete purchases using flex tokens in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 12:09 PDT
Identified - We have identified the cause of the issue where customers are unable to complete purchases using flex tokens in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 10:44 PDT
Update - We are investigating reports of customers experiencing an issue where they are unable to complete purchases using flex tokens in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 09:51 PDT
Investigating - We are investigating reports of customers experiencing an issue where they are unable to complete purchases using flex tokens in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jun 7, 09:43 PDT