Autodesk Health Dashboard Status

All Systems Operational

A360 Operational

A360 Mobile Operational

AutoCAD Online Services Operational

AutoCAD Web Operational

Autodesk App Store Operational

Autodesk Business Systems Operational

Autodesk Construction Cloud Platform Operational

ACC Admin Console Operational

ACC Admin Console (Australia) Operational

ACC Admin Console (European Union) Operational

ACC AutoSpecs Operational

ACC Cost Management Operational

ACC Cost Management (Australia) Operational

ACC Cost Management (European Union) Operational

ACC Insight Operational

ACC Insight (Australia) Operational

ACC Insight (European Union) Operational

ACC My Home Operational

ACC My Home (Australia) Operational

ACC My Home (European Union) Operational

ACC Reports Operational

ACC Reports (Australia) Operational

ACC Reports (European Union) Operational

ACC Specifications Operational

Autodesk BIM Collaborate Operational

Autodesk BIM Collaborate (Australia) Operational

Autodesk BIM Collaborate (European Union) Operational

Autodesk Build Operational

Autodesk Build (Australia) Operational

Autodesk Build (European Union) Operational

Autodesk Construction Cloud Data Connector Operational

Autodesk Construction Cloud Data Connector (Australia) Operational

Autodesk Construction Cloud Data Connector (European Union) Operational

Autodesk Docs Operational

Autodesk Docs (Australia) Operational

Autodesk Docs (European Union) Operational

Autodesk Takeoff Operational

Autodesk Takeoff (Australia) Operational

Autodesk Takeoff (European Union) Operational

BuildingConnected Operational

ProEst Operational

TradeTapp Operational

Autodesk Docs for Government Operational

Autodesk Drive Operational

Autodesk Insight Operational

Autodesk Parameters Service Operational

Autodesk Parameters Service (Australia) Operational

Autodesk Parameters Service (European Union) Operational

Autodesk Platform Services Operational

APS - Data Exchange Operational

APS - Data Management Operational

APS - Data Management (Australia) Operational

APS - Design Automation Operational

APS - Developer Portal Operational

APS - Flow Graph Engine API Operational

APS - Manufacturing Data Model Operational

APS - Model Derivative Operational

APS - Webhooks Operational

Autodesk Tandem™ Operational

BIM 360 Operational

BIM 360 Account Administration Operational

BIM 360 Account Administration (European Union) Operational

BIM 360 Cost Management Operational

BIM 360 Cost Management (European Union) Operational

BIM 360 Design Collaboration Operational

BIM 360 Design Collaboration (European Union) Operational

BIM 360 Docs Operational

BIM 360 Docs (European Union) Operational

BIM 360 Field Operational

BIM 360 Field (European Union) Operational

BIM 360 Field Management Operational

BIM 360 Field Management (European Union) Operational

BIM 360 Glue Operational

BIM 360 Glue (European Union) Operational

BIM 360 Insight Operational

BIM 360 Insight (European Union) Operational

BIM 360 Model Coordination Operational

BIM 360 Model Coordination (European Union) Operational

BIM 360 Ops Operational

BIM 360 Plan Operational

BIM 360 Project Home Operational

BIM 360 Project Home (European Union) Operational

BIM 360 Project Management Operational

BIM 360 Project Management (European Union) Operational

BIM 360 Reports Operational

BIM 360 Reports (European Union) Operational

BIM 360 Team Mobile Operational

BIM Collaborate Pro for Government Operational

CER v2 Services Operational

CFD Cloud Service Operational

Character Generator Operational

Civil 3D Online Services Operational

Cloud Rendering Operational

Collaboration for AutoCAD Plant 3D Operational

Collaboration for AutoCAD Plant 3D (Australia) Operational

Collaboration for AutoCAD Plant 3D (European Union) Operational

Digital Workplace Operational

Dynamo Machine Learning Operational

Dynamo Package Manager Operational

Factory Design Warehouse Operational

Flow Generative Scheduling Operational

FormIt Operational

Fusion Operational

Fusion Online Operational

Fusion Manage Operational

Fusion Mobile Operational

Fusion Operations Operational

Fusion Team Operational

Generative Design Operational

Informed Design for Inventor Operational

Informed Design for Revit Operational

Informed Design Web App Operational

InfraWorks Operational

Instructables Operational

Library.io Operational

Identity, Licensing & Entitlement Operational

MEP Content Editor Operational

Moldflow Cloud Service Operational

My Profile and Settings Operational

PlanGrid Operational

PlanGrid Admin Console Operational

Plant Collaboration Services (based on BIM 360 Team) Operational

Pype Operational

Pype AutoSpecs Operational

Pype Closeout Operational

Pype eBinder Operational

Pype SmartPlans Operational

ReCap Services Operational

Revit Cloud Model Upgrade Operational

Revit Cloud Worksharing / Cloud Models Operational

Revit Cloud Worksharing / Cloud Models (Australia) Operational

Revit Cloud Worksharing / Cloud Models (European Union) Operational

Tinkercad Operational

Upchain Operational

Vault Gateway Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upchain Jan 18, 2025 00:00-03:00 PST

Autodesk will be performing urgent system maintenance for Upchain on January 18, 2025, from 12:00 AM PST until 03:00 AM PST to improve platform resiliency. During this time, customers may experience slowness and brief service disruptions. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jan 14, 2025 - 07:33 PST

Licensing & Entitlement Jan 18, 2025 08:00-13:00 PST

Autodesk will be performing urgent system maintenance for the Cloud Licensing Service on January 18, 2025, from 08:00 AM PST until 01:00 PM PST to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, and we anticipate no operational impact. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jan 10, 2025 - 15:06 PST

Identity, Licensing & Entitlement Jan 18, 2025 22:00-23:59 PST

Autodesk will perform scheduled maintenance for the Identity Service on January 18, 2025 from 10:00 PM PST until 11:59 PM PST to improve platform resiliency. During this time the following will be unavailable; user log in, new user account registration, password features, email verification, account deletion and user profile features. Customers who are already logged in will be unaffected. We apologize for any inconvenience caused during this time.
Posted on Jan 07, 2025 - 07:18 PST

Identity Service Jan 18, 2025 22:00-23:59 PST

Autodesk will perform scheduled maintenance for the Identity Service on January 18, 2025 from 10:00 PM PST until 11:59 PM PST to improve platform resiliency. This maintenance windows impacts all Autodesk products & services, including Autodesk BIM Collaborate, Autodesk Build, BIM360 Design Collaboration, BIM 360 Model Coordination and BIM 360 Glue in all regions. During this time users will not be able to log in, however customers who are already logged in in will be unaffected. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jan 14, 2025 - 12:50 PST

Issues | Location | RFIs | Schedule | Correspondence tools Jan 25, 2025 08:00-16:00 PST

Update - Autodesk will perform scheduled maintenance for the Issues, Location, RFIs, Schedule, Workflows and Correspondence tools on January 25, 2025 from 8:00 AM PST until 4:00 PM PST for all regions to perform a database update. During this time the Issues, Location, RFIs, Schedule, Workflows and Correspondence tools will be unavailable. We apologize for any inconvenience caused during this time.
Jan 25, 2025 - 08:00 PST

Scheduled - Autodesk will perform scheduled maintenance for the Issues, Location, RFIs, Schedule, Workflows and Correspondence tools on January 25, 2025 from 8:00 AM PST until 4:00 PM PST for all regions to perform a database update. During this time the Issues, Location, RFIs, Schedule, Workflows and Correspondence tools will be unavailable. We apologize for any inconvenience caused during this time.
Jan 06, 2025 - 11:18 PST

Autodesk will perform scheduled maintenance for ACC Admin Console, ACC My Home, Autodesk Build, Autodesk Docs, Autodesk Takeoff, ACC Cost Management, PlanGrid, and Autodesk BIM Collaborate, on January 25, 2025, from 08:00 AM PST until 04:00 PM PST in all regions to improve platform resiliency. During this time ACC Admin Console, ACC My Home, Autodesk Build, Autodesk Docs, Autodesk Takeoff, ACC Cost Management, PlanGrid, and Autodesk BIM Collaborate will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Jan 08, 2025 - 16:36 PST

Identity, Licensing & Entitlement Jan 25, 2025 22:00-23:59 PST

Autodesk will perform scheduled maintenance for the Identity Service on January 25th, 2025, from 10:00 PM to 11:59 PM PST to enhance platform resiliency. During this period, we do not anticipate any impact to users. However, in the event of unforeseen issues, users may experience errors with product log in, new user account registration, password features, email verification, account deletion, and user profile functions. We apologize for any inconvenience this may cause and appreciate your understanding.
Posted on Jan 13, 2025 - 07:48 PST

Past Incidents

Jan 17, 2025

Autodesk Build | Autodesk Docs (US Region)

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 17, 01:49 PST

Update - We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.
Jan 16, 11:13 PST

Update - We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
Jan 16, 07:39 PST

Identified - We have identified the cause of the issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
Jan 16, 03:04 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.
Jan 15, 19:41 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.
Jan 15, 17:56 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.
Jan 15, 16:18 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 15, 15:24 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 15, 14:22 PST

Update - We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 15, 13:30 PST

Investigating - We are investigating an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 15, 12:34 PST

Jan 16, 2025

BIM 360 Reports (European Union and US region)

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 16, 09:15 PST

Identified - We have identified the cause of the issue where customers are receiving errors while generating reports in BIM 360 Reports in the European Union and US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 16, 08:56 PST

Investigating - We are investigating an issue where customers are receiving an error while generating reports in BIM 360 Reports in the European Union and US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 16, 07:58 PST

Jan 15, 2025

Autodesk Build | Autodesk Docs

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 15, 10:09 PST

Investigating - We are investigating an issue where customers are experiencing errors while accessing features when managing or creating projects in Autodesk Build and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 15, 09:05 PST

Jan 14, 2025

manage.autodesk.com

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 14, 13:32 PST

Update - We have identified the cause of the issue with Chat with an Agent when adding an attachment. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 14, 13:03 PST

Identified - We have identified the cause of the issue with Chat with an Agent when adding an attachment. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Jan 14, 11:54 PST

Update - We are continuing to investigate an issue with Chat with an Agent when adding an attachment. Our team is actively looking into this matter, and we will provide an update within the next 60 minutes or sooner if we have more information to share.
Jan 14, 10:58 PST

Investigating - We are investigating an issue where customers are experiencing a change in case ownership for live agents on web cases from the account portal. Our team is actively looking into this matter, and we will provide an update within the next 60 minutes or sooner if we have more information to share.
Jan 14, 10:14 PST

Jan 13, 2025

Autodesk Account

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 13, 18:57 PST

Investigating - We are investigating an issue where customers are unable to load reporting pages in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 13, 18:43 PST

Jan 12, 2025

No incidents reported.

Jan 11, 2025

Autodesk Docs (Australia)

Completed - The scheduled maintenance has been completed.
Jan 11, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:01 PST

Scheduled - Autodesk will perform scheduled maintenance for Autodesk Docs on January 11, 2025, from 2:00 PM PST until 2:30 PM PST to improve platform resiliency. During this time, Docs Reviews will be unavailable. We apologize for any inconvenience caused during this time.
Dec 30, 16:20 PST

ACC Cost Management (Australia)

Completed - The scheduled maintenance has been completed.
Jan 11, 14:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 14:00 PST

Scheduled - Autodesk will perform scheduled maintenance for ACC Cost Management on January 11, 2025, from 2:00 PM PST until 2:30 PM PST to improve platform resiliency. During this time, Cost Management Approval Workflows will be unavailable. We apologize for any inconvenience caused during this time.
Dec 28, 16:21 PST

Autodesk Construction Cloud Data Connector

Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:00 PST

Scheduled - Autodesk will be performing urgent system maintenance for ACC Data Connector on January 11, 2025, from 08:00 AM PST until 09:00 AM PST in all regions to improve platform resiliency. During this time, ACC Data Connector will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Jan 9, 09:27 PST

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

Educational Portal

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 8, 19:29 PST

Investigating - We are investigating reports of customers experiencing an issue where they are unable to select and complete the registration process within the Education portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 8, 18:30 PST

Jan 7, 2025

Generative Design

Postmortem - Read details
Jan 14, 09:35 PST

Resolved - On January 07,2025 at 10:30 AM PST, Autodesk identified an issue where customers were unable to create or solve new designs on Generative Design. Once the issue was resolved on January 07,2025 at 01:08 PM PST, Generative Design returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jan 7, 13:33 PST

Autodesk Build | PlanGrid

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Jan 7, 08:49 PST

Investigating - We are investigating reports of customers experiencing an issue where they are unable to sync and download projects in Autodesk Build and PlanGrid in iOS and Android services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Jan 7, 08:02 PST

Jan 6, 2025

Autodesk Build

Resolved - On January 06, 2025 at 08:18 AM PST, Autodesk identified an issue where customers were unable to create or load meetings in Autodesk Build in the European Union region. Once the issue was resolved on January 06, 2025 at 08:45 AM PST, Autodesk Build returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Jan 6, 09:40 PST

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

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