Autodesk will perform scheduled maintenance for Upchain on October 18, 2025, from 12:00 AM PDT until 2:00 AM PDT to improve platform resiliency. During this time, customers may experience slowness and brief service disruptions. We apologize for any inconvenience caused during the time. Posted on
Oct 02, 2025 - 11:52 PDT
Autodesk will perform scheduled maintenance for the Identity Service on November 01, 2025 from 07:00 PM PDT until 08:59 PM PDT to improve platform resiliency. During this time, Autodesk Docs for Government and BIM Collaborate Pro for Government will be unavailable. Customers who are already logged in will be unaffected and can continue to work without disruption. We apologize for any inconvenience caused during this time. Posted on
Oct 10, 2025 - 08:58 PDT
Autodesk will perform scheduled maintenance for the ACC Reports, Autodesk BIM Collaborate, Autodesk Build, Autodesk Construction Cloud, ACC Data Connector, Autodesk Docs, BIM 360 Design Collaboration, BIM 360 Docs, BIM 360 Field Management, BIM 360 Model Coordination, BIM 360 Reports, ACC Admin Console, ACC Cost Management, ACC Insight, ACC Specifications, BIM 360 Cost Management ACC AutoSpecs, ACC My Home, Autodesk Takeoff, BIM 360 Glue, BIM 360 Project Management, BuildingConnected, Pype AutoSpecs, Pype Closeout, Pype SmartPlans, Pype eBinder tools on November 8, 2025, from 08:00 AM PST until November 8, 2025, 12:00 PM PST for all regions to enhance database performance and platform resiliency. During this time the listed applications and services may be unavailable. We apologize for any inconvenience caused during this time. Posted on
Oct 13, 2025 - 14:38 PDT
Autodesk will perform scheduled maintenance for the Issues, Location, RFIs, Schedule, Workflows, Mailer, Notifications, Meetings and Correspondence tools on November 8, 2025, from 11:00 PM PST until November 9, 2025, 3:00 AM PST for all regions to enhance database performance and platform resiliency. During this time, the Issues, Location, RFIs, Schedule, Workflows, Mailer, Notifications, Meetings and Correspondence tools may be unavailable. We apologize for any inconvenience caused during this time. Posted on
Oct 09, 2025 - 08:59 PDT
Resolved -
On October 13, 2025 at 11:56 AM PDT, Autodesk identified an issue where customers were unable to access BIM 360 Plan. Once the issue was resolved on October 13, 2025 at 12:26 PM PDT, BIM 360 Plan returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Oct 13, 13:27 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 13, 05:51 PDT
Update -
We are continuing to investigate an issue with Autodesk Assistant’s chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, customers can create a support case or use the Schedule a Call feature. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Oct 13, 05:10 PDT
Update -
We are continuing to investigate an issue with Autodesk Assistant’s chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, customers can create a support case or use the Schedule a Call feature. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Oct 13, 04:11 PDT
Update -
We are investigating an issue with Autodesk Assistant's chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, Customers can create a support case or use the Schedule a call feature. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 13, 03:12 PDT
Investigating -
We are investigating an issue with Autodesk Assistant where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, Customers can create a support case. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 13, 03:11 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 13, 02:46 PDT
Investigating -
We are investigating an issue where customers are unable to load comments on PlanGrid in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Oct 13, 02:18 PDT
Completed -
The scheduled maintenance has been completed.
Oct 12, 00:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:30 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Cloud Licensing Services on October 11, 2025 from 08:30 PM PDT until 12:30 AM PDT on October 12, 2025 to perform platform resiliency testing. During this time, all Cloud Licensing Service requests will route through an alternate data center, no operational impact is expected. We apologize for any inconvenience caused during this time.
Sep 22, 11:03 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 10, 12:42 PDT
Update -
We are continuing to investigate an issue where customers trying to access Tinkercad via Facebook may see the error “Feature Unavailable”. We subsequently determined that this issue is also affecting Instructables. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 10, 12:26 PDT
Investigating -
We are investigating an issue where customers trying to access Tinkercad via Facebook may see the error “Feature Unavailable”. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 10, 11:29 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 10, 03:45 PDT
Update -
We are continuing to investigate an issue where customers are intermittently unable to access Autodesk App Store. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 10, 03:29 PDT
Investigating -
We are investigating an issue where customers are unable to access Autodesk App Store. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 10, 02:24 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 9, 08:16 PDT
Investigating -
We are investigating an issue where customers are unable to access task template in Flow Production Tracking. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 9, 07:57 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 8, 21:38 PDT
Identified -
We have identified the cause of the issue where customers are experiencing problems with selecting and downloading Autodesk software products from the product overview page in their Autodesk accounts. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 8, 21:17 PDT
Update -
We are continuing to investigate an issue where customers are experiencing issues while selecting and downloading Autodesk software products from the product overview page on the Education site within their Autodesk accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 8, 20:16 PDT
Update -
We are continuing to investigate an issue where customers are experiencing issues while selecting and downloading Autodesk software products from the product overview page on the Education site within their Autodesk accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 8, 19:16 PDT
Investigating -
We are investigating an issue where customers are experiencing issues with selecting and downloading Autodesk software products from the product overview page on the Education site in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 8, 18:17 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 7, 23:34 PDT
Investigating -
We are investigating an issue where customers are experiencing latency while accessing PlanGrid. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 7, 23:10 PDT
Resolved -
On October 05, 2025, at 03:43 PM PDT, Autodesk identified an issue where customers experienced failures and delays in scheduled reports when using ACC reports in the US, Australia and European Union regions. The issue was resolved on October 05, 2025, at 04:20 PM PDT, and ACC reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Oct 5, 17:00 PDT
Completed -
The scheduled maintenance has been completed.
Oct 4, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 09:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Content Catalog in all regions on October 4, 2025, from 9:00 AM PDT until 1:00 PM PDT to improve platform resiliency. During this time Content Catalog may be unavailable. We apologize for any inconvenience caused during this time.
Sep 15, 08:23 PDT
Completed -
The scheduled maintenance has been completed.
Oct 4, 11:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance on October 4, 2025 from 08:00 AM PDT to 11:00 AM PDT to improve platform resiliency. During this time Fusion, Flow Production tracking, Autodesk Account, and ACC Admin Console customers may experience delays when creating or updating their hubs and projects. We apologize for any inconvenience caused during this time.
Sep 17, 14:19 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 3, 09:43 PDT
Investigating -
We are investigating an issue where customers are encountering increased error rates with worksharing workflows in the European Union region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Oct 3, 09:14 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 2, 20:40 PDT
Update -
We have implemented a solution to resolve the issue where customers are unable to access Vault Gateway. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 2, 19:36 PDT
Monitoring -
We have implemented a solution to resolve the issue where customers are unable to access Vault Gateway. We will provide an update within 2 hours, or sooner if we have more information to share.
Oct 2, 17:38 PDT
Investigating -
We are investigating an issue where customers are unable to access Vault Gateway. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Oct 2, 16:58 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 2, 10:53 PDT
Investigating -
We are investigating an issue where customers are experiencing an issue where no activity logs being displayed on the Admin Activity page in BIM 360 Account Administration. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Oct 2, 10:29 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 1, 11:25 PDT
Investigating -
We are investigating an issue where customers are unable to submit jobs or upload resources using a plugin interface in the APS Flow Graph Engine API. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 1, 10:37 PDT
Resolved -
On October 01st, 2025 at 02:30 AM PDT, Autodesk identified an issue where customers were experiencing an issue while creating new projects in Autodesk Build. Once the issue was resolved on October 01st, 2025 at 04:18 AM PDT, Autodesk Build returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Oct 1, 06:03 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 1, 05:52 PDT
Identified -
We have identified the cause of the issue affecting customers while creating new projects in Autodesk Docs in the US and European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 1, 05:15 PDT
Update -
We are continuing to investigate reports of customers experiencing an issue while creating new projects in Autodesk Docs in the US and European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 1, 04:15 PDT
Investigating -
We are investigating reports of customers experiencing an issue while creating new projects in Autodesk Docs in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 1, 03:16 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 30, 04:43 PDT
Investigating -
We are investigating an issue where a subset of customers are experiencing delays in support responses because their emails are not being delivered to Autodesk Support. As a workaround, customers can use the account portal to post their updates as comments on the case. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Sep 30, 04:00 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Sep 29, 13:42 PDT
Investigating -
We are investigating reports of customers experiencing an issue where the landing page is not loading while trying to access ProEst in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Sep 29, 13:32 PDT
Resolved -
On September 09, 2025 at 02:06 AM PDT, Autodesk identified an issue where customers were unable to schedule and publish models using the scheduled publishing feature in Design Collaboration. Once the issue was resolved on September 26, 2025 at 09:32 AM PDT all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Sep 29, 10:27 PDT