Autodesk Health Dashboard Status

Mar 28, 2023

No incidents reported today.

Mar 27, 2023

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 27, 16:01 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

CUSTOMER IMPACT: Services are still affected. "Customers are experiencing timeouts when adding to existing projects". Triage team is working to fix these errors.

Next update: update as soon as possible
Mar 27, 15:18 UTC

Identified - Current status: Service Interruption. We are experiencing issues. Our team is currently working to resolve the issue.

CUSTOMER IMPACT: Fusion services unavailable at this time

Next update: ~1 hour
Mar 27, 14:51 UTC

BIM 360 Field Management

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 27, 15:13 UTC

Investigating - Current status: Service Interruption. We are currently investigating and will provide more information here soon.
Mar 27, 14:42 UTC

Mar 26, 2023

Scheduled Maintenance [ Autodesk BIM Collaborate ]

Completed - The scheduled maintenance has been completed.
Mar 26, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 UTC

Scheduled - We will be making some improvements to the “Save to Docs” feature in Model Coordination on Sun, Mar 26, 07:00am - 07:00pm UTC (12:00am - 12:00pm PDT). During this window users may notice coordination spaces processing as a result. We apologize for the inconvenience.
Mar 20, 13:03 UTC

Scheduled Maintenance [ BIM 360 Field ]

Completed - [ COMPLETED ]

Mar 26, 02:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 UTC

Scheduled - Required maintenance is planned for BIM 360 Field on March 25 at 9:00 PM ET. During the approximately 2-hour maintenance window, BIM 360 Field will not be accessible through the desktop browser. Mobile devices may be used but will not sync during this timeframe, and reports will run as scheduled once the maintenance period concludes. Thank you for your patience and understanding.
Mar 10, 15:49 UTC

Scheduled Maintenance [ BIM 360 Field (Europe) ]

Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 UTC

Scheduled - Required maintenance is planned for BIM 360 Field on March 26 at 0:00 UTC. During the approximately 2-hour maintenance window, BIM 360 Field will not be accessible through the desktop browser. Mobile devices may be used but will not sync during this timeframe, and reports will run as scheduled once the maintenance period concludes. Thank you for your patience and understanding.
Mar 10, 15:51 UTC

Mar 25, 2023

Scheduled Maintenance [ Autodesk System Maintenance ]

Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 UTC

Scheduled - Autodesk will be performing system maintenance on Friday, March 24, 2023, from 4:00PM PDT until 10:00PM PDT. Fulfillment of orders and access to products ordered during the maintenance window, will be delayed until scheduled maintenance activities complete. Billing and invoicing activities will be paused until completion of the scheduled maintenance activities. We apologize for the inconvenience.
Mar 20, 15:24 UTC

Scheduled Maintenance [ Autodesk Build | Autodesk Docs ]

Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 UTC

Scheduled - The Bridge service will be undergoing maintenance on 3/24/2023 between 6:00PM PDT and 8:00PM PDT. All Bridge related features will be unavailable during this maintenance window. As a result, sharing sheets, files and folders across projects will not be possible. Additionally, automated syncs of sheets, files and folders across projects will not be processed during this time-frame. However, any automated syncs triggered during this maintenance window will later be processed as expected once the maintenance period concludes. Thank you for your patience and understanding.
Mar 18, 00:09 UTC

Mar 24, 2023

Vault Gateway

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 24, 10:15 UTC

Identified - Current status: Service Interruption. We are experiencing issues. Users are not able to use their Vault Gateways. Our team is currently working to resolve the issue. We apologize for the inconvenience.
Mar 23, 21:00 UTC

Design Collaboration

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 24, 09:18 UTC

Identified - Current status: Service Interruption. We are experiencing issues. Some users may be unable to login to Design Collaboration. Our team is currently working to resolve the issue.
Mar 24, 08:28 UTC

APS - Model Derivative, A360, A360 Mobile, InfraWorks, Autodesk Docs, BIM 360 Docs, Autodesk BIM Colaborate, BIM 360 Design Collaboration

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 24, 00:43 UTC

Update - Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Mar 23, 16:54 UTC

Update - Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Mar 22, 23:36 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Mar 22, 23:32 UTC

Update - Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 22:43 UTC

Update - Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 22:41 UTC

Update - Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 22:36 UTC

Update - Current status: Service Interruption. Teams have cycled servers and performs upgrades on AWS. Some services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 21:37 UTC

Update - Current status: Service Interruption. We are beginning to see services recover and files process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 20:17 UTC

Update - Current status: Service Interruption. We are experiencing issues with the APS - Model Derivative service and subsequent services are impacted.

Users may experience:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: in ~1 hour
Mar 22, 18:51 UTC

Identified - Current status: Service Interruption We are experiencing issues with the APS - Model Derivative service

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: in 1 hour
Mar 22, 17:50 UTC

Update - We are continuing to investigate this issue.
Mar 22, 17:16 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 22, 17:16 UTC

Autodesk Docs

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 24, 00:42 UTC

Identified - Current status: Degradation. Teams have identified that some files uploads during U.S. business hours yesterday, March 22, 2023, may still be in a processing state. If you are experiencing these issues, please attempt to re-upload files accordingly.
Mar 23, 18:45 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 23, 16:23 UTC

BIM 360 Docs

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 24, 00:42 UTC

Identified - Current status: Degradation. Teams have identified that some file uploads during U.S. business hours yesterday, March 22, 2023, may still be in a processing state. If you are experiencing these issues, please cancel and attempt to re-upload these files accordingly.
Mar 23, 18:45 UTC

Mar 23, 2023

Fusion 360

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 23, 20:01 UTC

Update - Fusion 360 continues to experience problems exporting to different file formats. We are continuing to look into the problem.

Next update: ~1 hour.
Mar 23, 18:42 UTC

Update - Fusion 360 continues to experience problems exporting to different file formats. We are looking into the problem.
Mar 23, 17:11 UTC

Update - We are continuing to monitor for any further issues.
Mar 23, 17:10 UTC

Update - Fusion 360 continues to experience problems exporting to different file formats. We are looking into the problem.

Next update: 1 hour
Mar 23, 17:07 UTC

Update - Current status: Service Degradation. Fusion 360 is experiencing problems exporting to different file formats. We are looking into the problem.

Next update: ~1 hour
Mar 23, 15:49 UTC

Update - Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Mar 22, 23:38 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Mar 22, 23:15 UTC

Update - Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour.
Mar 22, 22:39 UTC

Update - Current status: Service Interruption. Teams have cycled servers and performs upgrades on AWS. Some services are beginning to see jobs process. Some users may still experience issues with the following:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: ~1 hour
Mar 22, 22:11 UTC

Update - Current status: Service Interruption. We are experiencing issues with the APS - Model Derivative service and subsequent services are impacted.

Users may experience:

Files uploaded will appear to be stuck processing.
Viewing of recently uploaded files is unavailable.
Previously viewed files will continue to render.

Our team is currently working to resolve the issue.

Next update: in ~1 hour
Mar 22, 19:04 UTC

Identified - Current status: Service Degradation. We are currently experiencing delays in CAD translation workflows. Our team is currently working to resolve the issue.

Next update: ~1 hour
Mar 22, 16:53 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 22, 16:50 UTC

Fusion 360

Resolved - The issue where users received the message "Unable to complete operation" when opening a file is resolved now.
Mar 23, 17:09 UTC

Update - Current status: Service Degradation. Fusion 360 is experiencing problems exporting to different file formats. You may also experience the message "We're untangling some wires" within Fusion 360, and experience "Unable to complete operation" when opening a File. If you do experience this message, keep retrying to open the file.

Next Update: ~ 1 hour.
Mar 23, 16:19 UTC

Identified - Current status: Service Degradation. Fusion 360 is experiencing problems exporting to different file formats. We are looking into the problem.

Next update: ~1 hour
Mar 23, 15:46 UTC

Update - We are continuing to investigate this issue.
Mar 23, 14:40 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 23, 14:19 UTC

Revit Cloud Worksharing / Cloud Models (Europe) - Workflows Degraded

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 23, 16:13 UTC

Monitoring - Current status: Monitoring. Teams are continuing to monitor progress.

All workflows are happening without delay; service fully operational. Teams will continue to monitor.
Mar 23, 15:15 UTC

Identified - Revit Cloud Worksharing / Cloud Models (Europe) is degraded. Users may experience errors or slow performance with the following workflows:

- Initiate Collaboration
- Browsing Hubs, Projects, and folders from Revit

Our metrics indicate that all other workflows are working as expected. We are working to resolve this as quickly as possible and we apologize for the inconvenience.
Mar 23, 14:48 UTC

Investigating - Current status: Service Degradation. We are currently investigating reports of degraded performance and will provide more information here soon.
Mar 23, 14:47 UTC

Revit Cloud Worksharing / Cloud Models - Workflows Degraded

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 23, 16:12 UTC

Monitoring - Current status: Monitoring. Teams are continuing to monitor progress.

All workflows are happening without delay; service fully operational. Teams will continue to monitor.
Mar 23, 15:17 UTC

Identified - Revit Cloud Worksharing / Cloud Models is degraded. Users may experience errors or slow performance with the following workflows:

For BIM 360 and ACC projects:
- Initiate Collaboration
- Browsing Hubs, Projects, and folders from Revit

Our metrics indicate that all other workflows are working as expected. We are working to resolve this as quickly as possible and we apologize for the inconvenience.
Mar 23, 14:45 UTC

Investigating - Current status: Service Degradation. We are currently investigating reports of degraded performance and will provide more information here soon.
Mar 23, 14:45 UTC

Emergency Maintenance [ Revit Cloud Worksharing / Cloud Models ]

Completed - Emergency maintenance has been completed.
Mar 23, 05:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC

Scheduled - Revit Cloud Worksharing / Cloud Models will be affected by the upcoming emergency maintenance for Autodesk Construction Cloud (ACC) scheduled on March 22, 2023 from 9:00 PM PST until 11:00 PM PST.

During this period, Initiate Collaboration and publishing workflows will fail for BIM 360 Docs & Autodesk Construction Cloud (ACC) projects. All other workflows will remain available.

We thank you for your patience and apologize for the inconvenience.
Mar 22, 15:01 UTC

Emergency Maintenance [ BuildingConnected ]

Completed - Emergency maintenance has been completed.
Mar 23, 05:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC

Scheduled - Autodesk will be performing urgent system maintenance in our North American data center on March 22, 2023 from 9:00 PM PST until 11:00 PM PST. During this time, Publish to Docs will be unavailable. We try to minimize impacts to our global customers, and apologize for any disruption this may cause.
Mar 22, 19:33 UTC

Emergency Maintenance [ NA Data Center]

Completed - Emergency maintenance has been completed.
Mar 23, 05:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 04:00 UTC

Update - Autodesk will be performing urgent system maintenance in our North American data center on March 22, 2023 from 9:00 PM PST until 11:00 PM PST. During this time, users will be unable to log in to Autodesk Construction Cloud (ACC) and BIM 360 products on the web or mobile. Mobile offline mode will continue to function for ACC and BIM 360. Publishing from Revit Cloud Worksharing to Docs will be unavailable. The European data center is not impacted. We try to minimize impacts to our global customers, and apologize for any disruption this may cause.
Mar 22, 22:04 UTC

Update - Autodesk will be performing urgent system maintenance in our North American data center on March 22, 2023 from 9:00 PM PST until 11:00 PM PST. During this time, users will be unable to log in to Autodesk Construction Cloud (ACC) and BIM 360 products on the web or mobile. Mobile offline mode will continue to function for ACC and BIM 360. Publishing from Revit Cloud Worksharing to Docs will be unavailable. The European data center is not impacted. We try to minimize impacts to our global customers, and apologize for any disruption this may cause.
Mar 22, 03:50 UTC

Update - Autodesk will be performing urgent system maintenance in our North American data center on March 22, 2023 from 9:00 PM PST until 11:00 PM PST. During this time, users will be unable to log in to Autodesk Construction Cloud (ACC) and BIM 360 products on the web or mobile. Mobile offline mode will continue to function for ACC and BIM 360. Publishing from Revit Cloud Worksharing to Docs will be unavailable. The European data center is not impacted. We try to minimize impacts to our global customers, and apologize for any disruption this may cause.
Mar 22, 03:49 UTC

Scheduled - Autodesk will be performing urgent system maintenance in our North American data center on March 22, 2023 from 9:00 PM PST until 11:00 PM PST. During this time, users will be unable to log in to Autodesk Construction Cloud (ACC) and BIM 360 products on the web or mobile. Mobile offline mode will continue to function for ACC and BIM 360. Publishing from Revit Cloud Worksharing to Docs will be unavailable. The European data center is not impacted. We try to minimize impacts to our global customers, and apologize for any disruption this may cause.
Mar 22, 02:48 UTC

Mar 22, 2023

ACC Admin Console

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 22, 23:40 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

Current status: Service Degradation. Team has identified the cause of the issue and has implemented a fix. Team is seeing a decrease in delay times and are continuing to monitor progress.

Next update: ~1 hour
Mar 22, 19:24 UTC

Update - Service: ACC Admin Console

Current status: Service Degradation. We are experiencing issues. Our team is currently working to resolve the issue.

Customer Impact: Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay.

Next update: ~1 hour
Mar 22, 17:46 UTC

Identified - Current status: Service Degradation. We are experiencing issues. Our team is currently working to resolve the issue.

Customer Impact: Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay.

Next update: ~1 hour
Mar 22, 16:28 UTC

Update - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 22, 15:20 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 22, 15:12 UTC

Mar 21, 2023

Autodesk Build | Autodesk Docs

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 21, 22:49 UTC

Investigating - Current status: Service Degraded. We are currently investigating the issue where users don’t have the ability to add new sheets (‘Add Sheets’ button is not in the Sheets module) when creating new project and affects US region.
Mar 21, 22:30 UTC

ACC Admin Console

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 21, 22:24 UTC

Update - Current status: Service Degradation. Team has identified the cause of the issue and are working to restore service. Team continues to see a decrease in delay times and are continuing to monitor progress.

Customer Impact: Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay.

Next update: ~ 1 hour
Mar 21, 22:14 UTC

Update - Current status: Service Degradation. Team has identified the cause of the issue and are working to restore service. Team is seeing a decrease in delay times and are continuing to monitor progress.

Customer Impact: Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay.

Next update: ~ 1 hour
Mar 21, 21:20 UTC

Identified - Current status: Service Degradation. Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay. Engineers have identified the cause of this issue and are working to resolve this as soon as possible.

Next update: ~ 1 hour
Mar 21, 20:21 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 21, 19:58 UTC

Autodesk Build | Autodesk Docs

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 21, 17:31 UTC

Update - Current status: Service Degradation. Users may experience intermittent loading issues with Markups not showing on Sheets/Files and Submittals. Our team is currently working to resolve the issue. Please note that this is impacting subsets of Autodesk Build and Autodesk Docs; no impact to ACC Admin Console. Apologies for any confusion.
Mar 21, 17:29 UTC

Identified - Current status: Service Degradation. Users may experience intermittent loading issues with Markups not showing on Sheets/Files and Submittals. Our team is currently working to resolve the issue.

Next update: ~1 hour
Mar 21, 17:00 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon. Some users may not be able to access markups.
Mar 21, 16:03 UTC

Mar 20, 2023

BIM 360 Docs | BIM 360 Docs (Europe) | BIM 360 Field Management | BIM 360 Field Management (Europe)

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 20, 18:40 UTC

Monitoring - Current status: Monitoring. The issue that caused the isolated set of customers to not log into BIM 360 Docs or BIM 360 Field Management to access their projects has been mitigated. Teams will continue to monitor.
Mar 18, 06:09 UTC

Update - Current status: Service Degradation. We are experiencing issues. Our team is currently working to resolve the issue.

Some customers are unable to log in to BIM 360 Docs or BIM 360 Field Management to access their projects. The team has identified the cause of the issue and is working to resolve this as soon as possible.

Next update: 09:00 AM PT
Mar 17, 00:44 UTC

Update - Current Status: Degraded. Teams are still working on the fix. We currently don't have an ETA on the resolution.
Mar 16, 23:59 UTC

Identified - Current Status: Degraded. Some customers are unable to log in to BIM 360 Docs or BIM 360 Field Management to access their projects. The team has identified the cause of the issue and is working to resolve this as soon as possible.

Next update: 1.5 hours
Mar 16, 20:29 UTC

Investigating - Current status: Service Degradation. We are investigating reports that an isolated set of customers are unable to log in to BIM 360 Docs or BIM 360 Field Management to access their projects. We are working to resolve this as soon as possible.

Next update in one hour.
Mar 16, 19:54 UTC

ACC Admin Console

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 20, 18:19 UTC

Update - Current status: Service Degradation. Team has identified the cause of the issue and are working to restore service. Team is seeing a decrease in delay times and are continuing to monitor progress.

Customer Impact: Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay.

Next update: ~ 1 hour
Mar 20, 17:32 UTC

Identified - Current status: Service Degradation. Project Admins are experiencing long delays when attempting to add users to projects via ACC Admin. Users are not receiving invitations during this delay. Engineers have identified the cause of this issue and are working to resolve this as soon as possible.

Next update: ~ 1 hour
Mar 20, 16:37 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 20, 15:57 UTC

Scheduled Maintenance [ Revit Cloud Model Upgrade ]

Completed - The scheduled maintenance has been completed.
Mar 20, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:01 UTC

Scheduled - Revit Cloud Model Upgrade Service will undergo planned maintenance on Monday, March 20, 2023 from 6:00 am - 8:00 am UTC.

During this time, Revit Cloud Model Upgrade Service in US and EMEA will be unavailable. It will be restored at the conclusion of the maintenance event. We apologize for the inconvenience.
Mar 14, 05:13 UTC

Mar 19, 2023

No incidents reported.

Mar 18, 2023

ACS

Resolved - Current status: Operational. There are no delays creating projects or delays in adding users to groups/projects. Service is now working as expected and all features are operating normally.
Mar 18, 08:07 UTC

Update - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Mar 10, 15:22 UTC

Monitoring - Current status: Monitoring. Queues are beginning to drop and we see that requests to add users to projects and project creation are being processed with longer than average delays to be expected on some projects.
Mar 10, 00:37 UTC

Update - Current status: Identified. We are still looking into the delays that may be experienced while trying to add users to projects. We also have reports of users experiencing delays in creating projects/licenses. Our team is working to find and address this issue.
Mar 9, 19:37 UTC

Identified - Current status: Identified. We are still looking into the delays that may be experienced while trying to add users to projects. Our team is working to find and address this issue.
Mar 9, 17:27 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

-Status "Degraded" -- Customers creating new projects should not experience issues however, some customers may not see users that were added to existing projects. Team is working to address this issues.
Mar 9, 08:08 UTC

Update - Current Status: Service Degradation. We are still seeing an increase of time for creating projects as well as the delay in adding users to groups/projects. Customers are currently facing extended delays while trying to create projects, and add users to projects/licenses.
Access to current projects are unaffected at this time, however you may experience delays in services loading for new projects.
Mar 9, 00:43 UTC

Update - Current Status: Service Degradation. We are still seeing an increase of time for creating projects as well as the delay in adding users to groups/projects. Customers are currently facing extended delays while trying to create projects, and add users to projects/licenses.
Access to current projects are unaffected at this time, however you may experience delays in services loading for new projects.
Mar 8, 19:57 UTC

Update - Current Status: Service Degradation. We are also seeing an increase of time for creating projects as well as the delay in adding users to groups/projects.

Customers are currently facing upwards of 90 minutes delay while trying to create projects, and add users to projects/licenses.

Next Update: ~1 hour
Mar 8, 18:27 UTC

Identified - Current status: Service Degradation. We are experiencing issues. Our team is currently working to resolve the issue.

Customers are currently facing upwards of 30 minutes delay while trying to add users to projects and licenses.

Next update: ~1 hour
Mar 8, 17:16 UTC

ACC Admin Console

Resolved - Current status: Operational. The issue has been resolved. Customers are able to create projects and add member with no delays.
Mar 18, 03:43 UTC

Monitoring - Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.

New users being added to projects were not receiving the change of access or email confirmations. The team has identified the cause of the issue. The issue has been mitigated and we are continuing to monitor progress.

Next update: 09:00 AM PT
Mar 17, 00:39 UTC

Update - Current status: Service Degradation. North American Data Center customers are experiencing significant delays adding users to projects. We are working to resolve this issue as soon as possible. Next update in one hour.
Mar 16, 22:29 UTC

Update - Current status: Service Degradation. North American customers are experiencing significant delays adding users to projects. We are working to resolve this issue as soon as possible. Next update in one hour.
Mar 16, 22:19 UTC

Update - Current status: Service Degradation. We have identified an issue where some customers are experiencing delays when adding users to projects. We are continuing our investigation into the issue and working to resolve as soon as possible. Next update in one hour.
Mar 16, 22:09 UTC

Identified - Current status: Service Degradation. We have identified an issue where some customers are experiencing delays when adding users to projects. We are reviewing the issue and working to resolve as soon as possible. Next update in one hour.
Mar 16, 21:10 UTC

Investigating - Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Mar 16, 20:54 UTC

Mar 17, 2023

Mar 16, 2023

Mar 15, 2023

No incidents reported.

Mar 14, 2023

BIM360 Field Management US and EMEA

Resolved - Current status: Operational. Service is now working as expected and all features are operating normally.
Mar 14, 19:54 UTC

Update - Current status: Service Degradation. The engineering team has identified the issue and continues to actively work on a resolution. Project Admins can run the Checklist Summary report from either Field Management or through Insight as a workaround. Next update by 12:45pm PDT.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.
Mar 14, 17:45 UTC

Update - Current status: Service Degradation. The engineering team has identified the issue, and is actively working on a resolution. Project Admins can run the Checklist Summary report from either Field Management or through Insight as a workaround.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~2 hour
Mar 14, 15:49 UTC

Update - Current status: Service Degradation. The engineering team has identified the issue, and is actively working on a resolution overnight. Next update will be published tomorrow at 9am PST.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.
Mar 14, 04:59 UTC

Update - Current status: Service Degradation. The engineering team has identified the issue, and is actively working on resolution to the issue. Next update will be published within the next two hours.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.
Mar 14, 00:41 UTC

Update - Current status: Service Degradation. The engineering team is deploying the fix in the staging environment for final testing, prior to deploying it to production.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~2 hour
Mar 13, 22:13 UTC

Update - Current status: Service Degradation. The engineering team continues to test and perform a software deployment into production.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~2 hour
Mar 13, 22:12 UTC

Update - Current status: Service Degradation. The engineering team is continuing to test and perform a software deployment into production.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~2 hour
Mar 13, 19:15 UTC

Update - Current status: Service Degradation. The engineering team is in the process of testing a fix and rolling it into production.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~1 hour
Mar 13, 16:21 UTC

Update - Current status: Service Degradation. The engineering team is in the process of testing a fix and rolling it into production.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary reports in BIM 360 Field Management.

Next update: ~1 hour
Mar 13, 15:05 UTC

Identified - Current status: Service Degradation. We know the issue and are working to resolve this as quickly as possible.

Customer Impact: Project members (non-project admins) currently cannot export Checklists to Checklist summary report in BIM 360 Field Management

Next update: ~1 hour
Mar 13, 14:16 UTC