Autodesk Health Dashboard Status

All Systems Operational

A360 Operational

A360 Mobile Operational

ACC Admin Console Operational

ACC Admin Console (Australia) Operational

ACC Admin Console (European Union) Operational

ACC AutoSpecs Operational

ACC Cost Management Operational

ACC Cost Management (Australia) Operational

ACC Cost Management (European Union) Operational

ACC Insight Operational

ACC Insight (Australia) Operational

ACC Insight (European Union) Operational

ACC My Home Operational

ACC My Home (Australia) Operational

ACC My Home (European Union) Operational

ACC Reports Operational

ACC Reports (Australia) Operational

ACC Reports (European Union) Operational

ACC Specifications Operational

APS - Data Exchange Operational

APS - Data Management Operational

APS - Data Management (Australia) Operational

APS - Design Automation Operational

APS - Developer Portal Operational

APS - Flow Graph Engine API Operational

APS - Manufacturing Data Model Operational

APS - Model Derivative Operational

APS - Webhooks Operational

AutoCAD Online Services Operational

AutoCAD Web Operational

Autodesk App Store Operational

Autodesk BIM Collaborate Operational

Autodesk BIM Collaborate (Australia) Operational

Autodesk BIM Collaborate (European Union) Operational

Autodesk Build Operational

Autodesk Build (Australia) Operational

Autodesk Build (European Union) Operational

Autodesk Business Systems Operational

Autodesk Construction Cloud Data Connector Operational

Autodesk Construction Cloud Data Connector (Australia) Operational

Autodesk Construction Cloud Data Connector (European Union) Operational

Autodesk Docs Operational

Autodesk Docs (Australia) Operational

Autodesk Docs (European Union) Operational

Autodesk Drive Operational

Autodesk Insight Operational

Autodesk Parameters Service Operational

Autodesk Takeoff Operational

Autodesk Takeoff (Australia) Operational

Autodesk Takeoff (European Union) Operational

Autodesk Tandem™ Operational

BIM 360 Account Administration Operational

BIM 360 Account Administration (European Union) Operational

BIM 360 Cost Management Operational

BIM 360 Cost Management (European Union) Operational

BIM 360 Design Collaboration Operational

BIM 360 Design Collaboration (European Union) Operational

BIM 360 Docs Operational

BIM 360 Docs (European Union) Operational

BIM 360 Field Operational

BIM 360 Field (European Union) Operational

BIM 360 Field Management Operational

BIM 360 Field Management (European Union) Operational

BIM 360 Glue Operational

BIM 360 Glue (European Union) Operational

BIM 360 Insight Operational

BIM 360 Insight (European Union) Operational

BIM 360 Model Coordination Operational

BIM 360 Model Coordination (European Union) Operational

BIM 360 Ops Operational

BIM 360 Plan Operational

BIM 360 Project Home Operational

BIM 360 Project Home (European Union) Operational

BIM 360 Project Management Operational

BIM 360 Project Management (European Union) Operational

BIM 360 Reports Operational

BIM 360 Reports (European Union) Operational

BIM 360 Team Mobile Operational

BuildingConnected Operational

CER v2 Services Operational

CFD Cloud Service Operational

Character Generator Operational

Civil 3D Online Services Operational

Cloud Rendering Operational

Collaboration for AutoCAD Plant 3D Operational

Collaboration for AutoCAD Plant 3D (Australia) Operational

Collaboration for AutoCAD Plant 3D (European Union) Operational

Digital Workplace Operational

Dynamo Machine Learning Operational

Dynamo Package Manager Operational

Factory Design Warehouse Operational

Flow Generative Scheduling Operational

FormIt Operational

Fusion Operational

Fusion Online Operational

Fusion Manage Operational

Fusion Mobile Operational

Fusion Operations Operational

Fusion Team Operational

Generative Design Operational

Informed Design for Inventor Operational

Informed Design for Revit Operational

Informed Design Web App Operational

InfraWorks Operational

Instructables Operational

Library.io Operational

Identity, Licensing & Entitlement Operational

MEP Content Editor Operational

Moldflow Cloud Service Operational

My Profile and Settings Operational

PlanGrid Operational

PlanGrid Admin Console Operational

Plant Collaboration Services (based on BIM 360 Team) Operational

ProEst Operational

Pype AutoSpecs Operational

Pype Closeout Operational

Pype eBinder Operational

Pype SmartPlans Operational

ReCap Services Operational

Revit Cloud Model Upgrade Operational

Revit Cloud Worksharing / Cloud Models Operational

Revit Cloud Worksharing / Cloud Models (Australia) Operational

Revit Cloud Worksharing / Cloud Models (European Union) Operational

Tinkercad Operational

TradeTapp Operational

Upchain Operational

Vault Gateway Operational

BIM Collaborate Pro for Government Operational

Autodesk Docs for Government Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

BIM 360 Design Collaboration | Autodesk BIM Collaborate Nov 23, 2024 01:00-05:00 PST

Autodesk will perform scheduled maintenance for BIM 360 Design Collaboration and Autodesk BIM Collaborate on November 23, 2024 from 01:00 AM PST until 05:00 AM PST for the US and European Union regions to perform database maintenance. During this time BIM 360 Design Collaboration and Autodesk BIM Collaborate will be unavailable for use. We apologize for any inconvenience caused during this time.
Posted on Nov 01, 2024 - 08:45 PDT

BIM Collaborate Pro for Government Nov 23, 2024 02:00-02:30 PST

Autodesk will be performing urgent system maintenance for BIM Collaborate Pro for Government on November 23, 2024, from 02:00 AM PST until 02:30 AM PST. During this time BIM Collaborate Pro for Government will be unavailable for use. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 14, 2024 - 11:51 PST

Autodesk Construction Cloud Data Connector Nov 23, 2024 08:00-10:00 PST

Autodesk will perform scheduled maintenance for Autodesk Construction Cloud Data Connector on November 23, 2024 from 8:00 AM PST until 10:00 AM PST for the US, Australia, and European Union regions to perform an infrastructure update. During this time, Data Connector jobs will be paused, and will resume once the maintenance has been completed. We apologize for any inconvenience caused during this time.
Posted on Nov 08, 2024 - 06:59 PST

APS - Developer Portal Nov 23, 2024 21:00 - Nov 24, 2024 03:00 PST

Update - Autodesk has rescheduled maintenance for APS- Developer Portal to November 23, 2024, from 9:00 PM PST until November 23, 3:00 AM PST to optimize database performance. During this time customers may be unable to make changes in Developer Portal. We apologize for any inconvenience caused during this time.
Nov 13, 2024 - 06:53 PST

Scheduled - Autodesk will perform scheduled maintenance for APS - Developer Portal on November 16, 2024 from 9:00 PM PST until November 17, 3:00 AM PST for all regions to optimize database performance. During this time customers may be unable to make changes in Developer Portal. We apologize for any inconvenience caused during this time.
Nov 01, 2024 - 09:20 PDT

Identity, Licensing & Entitlement Nov 23, 2024 22:00-23:59 PST

Autodesk will perform scheduled maintenance for the Identity Membership Service on November 23, 2024 from 10:00 PM until 11:59 PM PST to improve platform resiliency. During this time customers of ACC Admin Console (all regions), Autodesk BIM Collaborate(All regions), BIM 360 Docs (all regions), BIM 360 Account Administration (all regions), BIM 360 Project Management, Fusion Team, PlanGrid Admin Console, Plant Collaboration Services (based on BIM 360 Team) will experience limited functionality in managing hubs, teams, accounts, project memberships, and any SSO/Directory sync integrations with Autodesk. We apologize for any inconvenience caused during this time.
Posted on Nov 08, 2024 - 07:08 PST

Autodesk Business Systems Nov 23, 2024 22:00-23:59 PST

Autodesk will perform scheduled maintenance on November 23, 2024, from 10:00 PM PST until 11:59 PM PST to improve platform resiliency. During this time, User Management pages will be available to view, but updates to teams, users, and groups will be unavailable. We apologize for any inconvenience caused during this time.
Posted on Nov 07, 2024 - 08:32 PST

Fusion Manage Nov 30, 2024 08:00-11:00 PST

Autodesk will perform scheduled maintenance for Fusion Manage on November 30, 2024 from 08:00 AM PST until 11:00 AM PST to improve platform resiliency. During this time Fusion Manage will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 14, 2024 - 14:59 PST

BIM 360 Docs | BIM 360 Docs (European Union) Nov 30, 2024 18:30-19:00 PST

Autodesk will perform scheduled maintenance for BIM360 Docs on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US and European Union regions. to improve platform resiliency. During this time, BIM 360 Docs will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 11, 2024 - 07:17 PST

Autodesk Docs | Autodesk Docs (Australia) | Autodesk Docs (European Union) Nov 30, 2024 18:30-19:00 PST

Autodesk will perform scheduled maintenance for Autodesk Docs on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US, Australia, and European Union regions to improve platform resiliency. During this time, Autodesk Docs - Files, Reviews, and Transmittal will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 11, 2024 - 06:57 PST

Autodesk Build | Autodesk Build (Australia) | Autodesk Build (European Union) Nov 30, 2024 18:30-19:00 PST

Autodesk will perform scheduled maintenance for Autodesk Build on November 30, 2024, from 6:30 PM PST until 7:00 PM PST for the US, Australia, and European Union regions to improve platform resiliency. During this time, Autodesk Build - Files and Sheets tools will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding.
Posted on Nov 11, 2024 - 07:07 PST

InfraWorks Dec 7, 2024 17:00-20:00 PST

Autodesk will perform scheduled maintenance for InfraWorks Model Storage Service, InfraWorks Model Builder Service and InfraWorks Optimization Service on December 7, 2024, from 05:00 PM PST until 08:00 PM PST to improve database performance. During this time the following features will be unavailable; Opening a non-cached cloud model, Publish, Sync a cached cloud model, Model Builder, Corridor optimization, and Profile optimization. We apologize for any inconvenience caused during this time.
Posted on Nov 20, 2024 - 07:38 PST

Past Incidents

Nov 20, 2024

Vault Gateway

Resolved - On November 20, 2024 at 5:45 AM PST Autodesk identified an issue where some customers were having difficulty accessing Vault Gateway. Once the issue was resolved on November 20, 2024 at 7:20 AM PST Vault Gateway returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Nov 20, 09:11 PST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

ACC Admin Console | BIM 360 Account Administration

Completed - The scheduled maintenance has been completed.
Nov 16, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 PST

Scheduled - Autodesk will be performing urgent system maintenance for ACC Admin Console and BIM 360 Account Administration on November 16, 2024 from 8:00 AM PST until 10:00 AM PST for a database migration to improve platform performance. During this time, App Gallery and project management will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 13, 12:01 PST

ACC Insight | BIM 360 Insight | BIM 360 Project Home

Completed - The scheduled maintenance has been completed.
Nov 16, 09:36 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 09:00 PST

Scheduled - Autodesk will be performing urgent system maintenance for ACC Insight, BIM 360 Insight, and BIM 360 Project Home on November 16, 2024 from 09:00 AM PST until 10:00 AM PST to improve platform resiliency. During this time ACC Insight, BIM 360 Insight, and BIM 360 Project Home will be unavailable. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Nov 8, 12:50 PST

Nov 15, 2024

PlanGrid | PlanGrid Admin Console

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 15, 11:12 PST

Update - We are continuing to work on resolving this issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 10:47 PST

Identified - We have identified the cause of the issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 09:55 PST

Update - We are continuing to investigate an issue where customers are experiencing latency while loading pages in PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 08:48 PST

Update - We are continuing to investigate an issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 07:49 PST

Investigating - We are investigating an issue where customers are experiencing slowness while loading pages within PlanGrid and PlanGrid Admin Console in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 06:00 PST

Autodesk Business Systems

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 15, 04:55 PST

Monitoring - We have implemented a solution to resolve the issue where customers are unable to access their cases, create quotes, contact Autodesk for support via cases, or auto-renew product subscriptions and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 04:33 PST

Update - We are continuing to work on resolving this issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases as quickly as possible as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 03:45 PST

Update - We are continuing to work on resolving this issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 02:44 PST

Identified - We have identified the cause of the issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 01:57 PST

Update - We are continuing to investigate an issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 15, 01:11 PST

Investigating - We are investigating an issue where customers are unable to access their cases, create quotes, or contact Autodesk for support via the cases. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share.
Nov 14, 23:09 PST

Nov 14, 2024

Autodesk Build | Autodesk Docs

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 14, 17:37 PST

Investigating - We are investigating an issue where customers are unable to create projects from template, share files from bridge and add components from library to a project in Autodesk Build and Autodesk Docs in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 14, 16:34 PST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Account Portal

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 12, 19:20 PST

Update - We are continuing to work on resolving this issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com as quickly as possible. These customers are unable to view their product and service pages. We are working on a solution to the issue and will provide an update in 4 hours or sooner if we have more information available.
Nov 12, 17:09 PST

Update - We are continuing to work on resolving this issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com. These customers are unable to view their product and service pages. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 12, 16:54 PST

Identified - We have identified the cause of the issue impacting customers who have their language and country fields empty in their profile in manage.autodesk.com. These customers are unable to view their product and service pages. We are working on a solution to the issue and will provide an update in 6 hours or sooner if we have more information available.
Nov 12, 11:07 PST

Update - We are continuing to investigate an issue where customers are unable to view all their products or service pages. This issue only impacts those who have their language and country code fields empty on their profile in manage.autodesk.com. We will provide an update within 90 minutes or sooner if we have more information to share.
Nov 12, 09:21 PST

Investigating - We are investigating reports of customers experiencing an issue where they are unable to view all their products or service pages. This issue only impacts those who have their language and country code fields empty on their profile in manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 12, 08:18 PST

Autodesk BIM Collaborate (Australia) | Autodesk Docs (Australia)

Resolved - On November 11, 2024 at 04:00 PM PST, Autodesk identified an issue where customers were unable to copy, restore, upload or create files while using Autodesk BIM Collaborate and Autodesk Docs in the Australia region. Once the issue was resolved on November 12, 2024 at 08:28 AM PST, Autodesk BIM Collaborate and Autodesk Docs returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Nov 12, 09:07 PST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Fusion Manage

Completed - The scheduled maintenance has been completed.
Nov 9, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 08:00 PST

Scheduled - Autodesk will perform scheduled maintenance for Fusion Manage on November 9, 2024 from 08:00 AM PST until 11:00 AM PST to improve platform resiliency. During this time Fusion Manage will be unavailable. We apologize for any inconvenience caused during this time. Thank you for your patience and understanding
Oct 24, 14:47 PDT

Nov 8, 2024

InContact Platform

Resolved - On November 07, 2024 at 11:44 PM PST, Autodesk identified an issue where customers were unable to get their calls answered as the Autodesk agents faced an inability to receive or place calls through the inContact platform when logged in via their integrated softphone. Once the issue was resolved on November 08, 2024 at 12:14 AM PST, all products returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Nov 8, 00:58 PST

Nov 7, 2024

Collaboration for AutoCAD Plant 3D

Resolved - On November 7, 2024 at 12:46 PM PST, Autodesk identified an issue where customers are unable to access Collaboration for AutoCAD Plant 3D in the US region. Once the issue was resolved on November 7, 2024 at 1:06 PM PST, Collaboration for AutoCAD Plant 3D returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Nov 7, 14:11 PST

Collaboration for AutoCAD Plant 3D

Resolved - On November 7, 2024 at 7:52 AM PST, Autodesk identified an issue where customers are unable to access Collaboration for AutoCAD Plant 3D in the US region. Once the issue was resolved on November 7, 2024 at 8:11 AM PST, Collaboration for AutoCAD Plant 3D returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Nov 7, 13:59 PST

Autodesk Build | Autodesk Docs | BIM 360 Docs

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 7, 01:33 PST

Investigating - We are investigating an issue where customers are unable to copy files from one project or folder to another within BIM 360 Document Management (DM) and Autodesk Construction Cloud (ACC) Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 7, 00:31 PST

Nov 6, 2024

Licensing & Entitlement

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 6, 21:08 PST

Update - We are investigating an issue where customers are unable to access newly purchased products due Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 20:34 PST

Investigating - We are investigating an issue where customers are unable to access newly purchased products due Entitlement issue. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 20:12 PST

Plant 3D Collaboration | Autodesk Docs | Autodesk Build

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 6, 17:48 PST

Monitoring - We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 4 hours or sooner if we have more information to share.
Nov 6, 13:57 PST

Identified - We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 2 hours or sooner if we have more information to share.
Nov 6, 12:01 PST

Update - We are continuing to investigate an issue where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 10:31 PST

Update - We are continuing to investigate where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 09:31 PST

Update - We are continuing to investigate where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. It has subsequently been determined that this issue is also affecting Autodesk Build. We will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 08:59 PST

Investigating - We are investigating an issue where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 08:15 PST

Collaboration for AutoCAD Plant 3D | Autodesk Docs (European Union)

Resolved - The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Nov 6, 07:36 PST

Investigating - We are investigating an issue where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Nov 6, 06:40 PST

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