Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Mar 11, 21:12 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 20:57 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 20:00 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 18:42 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 17:50 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 16:30 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 15:31 PDT
Update -
A solution was recently implemented to resolve the issue where customers were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs as well as map services not displaying in Civil 3D Online Services and AutoCAD Online Services. We are continuing to monitor the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 14:21 PDT
Monitoring -
We have implemented a solution to resolve the issue where customers are/were unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is now successfully displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 12:51 PDT
Update -
We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 12:27 PDT
Update -
We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. In addition, maps services (Bing Maps) is also not displaying in Civil 3D Online Services and AutoCAD Online Services. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to
Mar 11, 11:26 PDT
Update -
We are continuing to investigate the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, AutoCAD Online Services, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 10:39 PDT
Identified -
We have identified the cause of the issue where customers are unable to purchase any extension using tokens and Fusion “cloud solves" for Generative Design, Moldflow Cloud Service, Simulation, and rendering jobs. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 09:36 PDT
Update -
We are continuing to investigate an issue where customers are unable to purchase 'Design Extension' workflows using a token or run Generative Design, Simulation, and rendering jobs on Fusion. We will provide an update within 60 minutes, or sooner if we have more information to share.
Mar 11, 08:19 PDT
Update -
We are continuing to investigate an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 07:16 PDT
Investigating -
We are investigating an issue where customers are unable to purchase "Design Extension" workflows on Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Mar 11, 06:18 PDT