The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Mar 06, 2026 - 08:02 PST
Update
We are continuing to investigate an issue where a subset of customers are unable to connect with Autodesk Support using ‘Create a case’ or ‘Live chat’ features via the Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 06, 2026 - 07:07 PST
Investigating
We are currently investigating an issue where a subset of customers are unable to connect with Autodesk Support using ‘Create a case’ or ‘Live chat’ features via the Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share
Posted Mar 06, 2026 - 05:42 PST
This incident affected: Autodesk Business Systems (Autodesk Assistant).