Cloud Rendering

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116695
Incident Date: March 18, 2025

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Summary
Between March 18, 2025 at 11:00 PM PDT and March 20, 2025 at 12:00 PM PDT, Autodesk experienced an issue that impacted customers using the online gallery of Cloud Rendering in Revit.

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Impacted Services

• Cloud Rendering in Revit

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Root Cause

• The issue was caused by a change to an authentication configuration setting in a recent deployment that prevented customers from loading the online gallery of Cloud Rendering in Revit after selecting the Render Gallery button.
• The change was rolled back and services returned to normal operation.

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements in testing and monitoring to mitigate issues in the future.

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Thank you for your patience and understanding.