BuildingConnected

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc118364-bcapp
Incident Date: May 7, 2025

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Summary
On May 07,2025 between 1:11 PM PDT and 1:55 PM PDT, Autodesk had a service outage that impacted customers using BuildingConnected. Users were unable to log in to BuildingConnected, and users active in the application at the time of the event may have received a “No Healthy Upstream” error and lost their connection.

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Impacted Services

  • BuildingConnected

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Root Cause

  • A maintenance change was released, after which the application went into a cycle of restarting, shutting down and restarting.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • A correction to the health checks that evaluate whether a shutdown and restart is required.

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Thank you for your patience and understanding.

Posted Jul 11, 2025 - 10:01 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted May 07, 2025 - 11:06 PDT

Update

We are investigating an issue where customers are unable to log into BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 07, 2025 - 11:05 PDT

Investigating

We are investigating an issue where customers are unable to log into BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted May 07, 2025 - 10:28 PDT
This incident affected: Autodesk Construction Cloud Platform (BuildingConnected).
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