Vault Gateway

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC126207
Incident Date: October 2, 2025

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Summary
On October 2, 2025 between 2:30 PM PDT and 7:08 PM PDT, Autodesk experienced an issue that impacted customers trying to access Vault Gateway.

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Impacted Services

Vault Gateway

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Root Cause

The issue was caused by an empty username field in the user profile API which affected services using this data.
A fix was deployed and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement API updates to mitigate the issue from reoccurring in the future.

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Thank you for your patience and understanding.

Posted Oct 10, 2025 - 13:39 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Oct 02, 2025 - 20:40 PDT

Update

We have implemented a solution to resolve the issue where customers are unable to access Vault Gateway. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 02, 2025 - 19:36 PDT

Monitoring

We have implemented a solution to resolve the issue where customers are unable to access Vault Gateway. We will provide an update within 2 hours, or sooner if we have more information to share.

Posted Oct 02, 2025 - 17:38 PDT

Investigating

We are investigating an issue where customers are unable to access Vault Gateway. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 02, 2025 - 16:58 PDT

This incident affected: Vault Gateway.

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