APS - Data Management | Autodesk Tandem

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS

Incident Number: # COE-INC151641

Incident Date: July 29, 2026

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Summary

On July 29, 2026, between 10:14 AM PST and July 31, 2026, at 6:00 AM PST, Autodesk experienced an issue that prevented some customers with sufficient capacity from using APS Data Management, Autodesk Tandem, and Design Automation API for AutoCAD. Affected customers may have received 403 errors with an “API request capacity exceeded” message, and some capacity-related notifications were delayed by up to 14 hours. The issue affected a subset of customers globally.

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Impacted Services

Capacity Balance Service
APS - Automation API
APS – Data Management

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Root Cause

On July 23, 2026, a service update unintentionally caused duplicate capacity events to be processed, creating a backlog that delayed customer capacity updates.
Autodesk corrected the event processing issue and increased processing capacity to clear the backlog and restore normal service.

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Add monitoring and alerts to identify unusual increases in capacity events and processing delays earlier.
Improve safeguards to prevent unnecessary capacity events from creating processing delays.
Add additional testing for changes that affect capacity processing.
Improve deployment and recovery procedures to support faster restoration of service.

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Thank you for your patience and understanding.

Posted Aug 13, 2026 - 02:04 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jul 31, 2026 - 07:53 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.

Posted Jul 31, 2026 - 06:16 PDT

Update

Posted Jul 31, 2026 - 04:15 PDT

Update

Posted Jul 31, 2026 - 02:15 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.

Posted Jul 31, 2026 - 00:19 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

Posted Jul 30, 2026 - 22:48 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

Posted Jul 30, 2026 - 20:56 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

Posted Jul 30, 2026 - 17:45 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

Posted Jul 30, 2026 - 15:02 PDT

Update

We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.

Posted Jul 30, 2026 - 13:05 PDT

Identified

We have identified the cause of the issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 30, 2026 - 12:11 PDT

Update

We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 30, 2026 - 11:04 PDT

Update

Posted Jul 30, 2026 - 10:10 PDT

Update

Posted Jul 30, 2026 - 09:10 PDT

Investigating

We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 30, 2026 - 08:07 PDT

This incident affected: Autodesk Platform Services (APS - Data Management, APS - Data Management (Australia), APS - Data Management (Canada), APS - Data Management (European Union), APS - Data Management (Germany), APS - Data Management (India), APS - Data Management (Japan), APS - Data Management (UK)) and Autodesk Tandem™.

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