We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Jul 30, 2026 - 13:05 PDT
Identified
We have identified the cause of the issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 30, 2026 - 12:11 PDT
Update
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 30, 2026 - 11:04 PDT
Update
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 30, 2026 - 10:10 PDT
Update
We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 30, 2026 - 09:10 PDT
Investigating
We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 30, 2026 - 08:07 PDT
This incident affects: Autodesk Platform Services (APS - Data Management, APS - Data Management (Australia), APS - Data Management (Canada), APS - Data Management (European Union), APS - Data Management (Germany), APS - Data Management (India), APS - Data Management (Japan), APS - Data Management (UK)) and Autodesk Tandem™.