Autodesk Content Catalog (Autodesk Docs)

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc118806-unificmb
Incident Date: May 19, 2025

‌

Summary
On May 19, 2025, between the hours of 12:15 AM PDT and 02:15 PM PDT, Autodesk experienced a service disruption that impacted customers’ using the Content Catalog Upload feature in the US and Australia region.

‌

Impacted Services

Autodesk Docs - Content Catalog

‌

Root Cause

A defect in a code deployment caused the upload process to fail.
Upon identifying the issue, team rolled back the most recent deployment and restored Content Catalog to the last stable version.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements to the deployment process.
Improvements to test automation coverage for the Upload feature.
Onboard Content Catalog to the Autodesk Health Dashboard.

‌

Thank you for your patience and understanding.

Posted Jun 17, 2025 - 16:34 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 19, 2025 - 14:47 PDT

Update

We are investigating an issue where customers are unable to upload files to Autodesk Content Catalog in the US and Australia regions. There is no impact to Autodesk Business Systems - Other Business Systems. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 19, 2025 - 14:06 PDT

Investigating

We are investigating an issue where customers are unable to upload files in Content Catalog. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted May 19, 2025 - 12:56 PDT

This incident affected: Autodesk Construction Cloud Platform (Autodesk Docs, Autodesk Docs (Australia)).

Translation Tool Disclaimer