The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 13, 2025 - 05:51 PDT
Update
We are continuing to investigate an issue with Autodesk Assistant’s chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, customers can create a support case or use the Schedule a Call feature. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Posted Oct 13, 2025 - 05:10 PDT
Update
We are continuing to investigate an issue with Autodesk Assistant’s chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, customers can create a support case or use the Schedule a Call feature. We are actively looking into this and will provide an update within 60 minutes or sooner if more information becomes available.
Posted Oct 13, 2025 - 04:11 PDT
Update
We are investigating an issue with Autodesk Assistant's chat feature where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, Customers can create a support case or use the Schedule a call feature. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 13, 2025 - 03:12 PDT
Investigating
We are investigating an issue with Autodesk Assistant where customers are experiencing delays in receiving support for installation or licensing-related queries. As a workaround, Customers can create a support case. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 13, 2025 - 03:11 PDT
This incident affected: Autodesk Business Systems (Autodesk Support).