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Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116364
Incident Date: March 12, 2025

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Summary
On March 12, 2025, between 9:13 AM PDT and 9:22AM PDT, Autodesk experienced a service disruption that impacted customers using the Autodesk Online Store and Autodesk Account.

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Impacted Services

Autodesk Online Store
Autodesk Account

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Root Cause

A deployment caused a brief disruption in service.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Observability improvements.
Review of and modifications to deployment processes.

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Thank you for your patience and understanding.

Posted Mar 21, 2025 - 09:15 PDT

Resolved

On March 12, 2025, at 09:16 AM PDT, Autodesk identified a service disruption with the Autodesk Online Store and Autodesk Account. The issue was resolved on March 12, 2025, at 09:25 AM PDT, and all products returned to normal operation. This is a retroactive notification, as the issue did not appear on the Autodesk Health Dashboard at the time. Thank you for your patience and understanding.

Posted Mar 12, 2025 - 11:17 PDT

This incident affected: Autodesk Business Systems (Autodesk account, Autodesk Online Store).

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