Current status: Operational. Service is now working as expected and all features are operating normally.
Posted Mar 23, 2023 - 17:43 PDT
Update
Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Posted Mar 23, 2023 - 09:54 PDT
Update
Current status: Monitoring. All services are now operational. A fix has been implemented and we are continuing to monitor progress. If you are still experiencing any issues, we recommend starting a new workflow.
Posted Mar 22, 2023 - 16:36 PDT
Monitoring
Current status: Monitoring. A fix has been implemented and we are continuing to monitor progress.
Posted Mar 22, 2023 - 16:32 PDT
Update
Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: ~1 hour.
Posted Mar 22, 2023 - 15:43 PDT
Update
Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: ~1 hour.
Posted Mar 22, 2023 - 15:41 PDT
Update
Current status: Service Interruption. Teams have flushed queues to clear large jobs pending completion. Services are beginning to see jobs process. Some users may still experience issues with the following:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: ~1 hour.
Posted Mar 22, 2023 - 15:36 PDT
Update
Current status: Service Interruption. Teams have cycled servers and performs upgrades on AWS. Some services are beginning to see jobs process. Some users may still experience issues with the following:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: ~1 hour.
Posted Mar 22, 2023 - 14:37 PDT
Update
Current status: Service Interruption. We are beginning to see services recover and files process. Some users may still experience issues with the following:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: ~1 hour.
Posted Mar 22, 2023 - 13:17 PDT
Update
Current status: Service Interruption. We are experiencing issues with the APS - Model Derivative service and subsequent services are impacted.
Users may experience:
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: in ~1 hour
Posted Mar 22, 2023 - 11:51 PDT
Identified
Current status: Service Interruption We are experiencing issues with the APS - Model Derivative service
Files uploaded will appear to be stuck processing. Viewing of recently uploaded files is unavailable. Previously viewed files will continue to render.
Our team is currently working to resolve the issue.
Next update: in 1 hour
Posted Mar 22, 2023 - 10:50 PDT
Update
We are continuing to investigate this issue.
Posted Mar 22, 2023 - 10:16 PDT
Investigating
Current status: Service Degradation. We are currently investigating and will provide more information here soon.
Posted Mar 22, 2023 - 10:16 PDT
This incident affected: A360, A360 Mobile, InfraWorks, BIM 360 (BIM 360 Design Collaboration), Autodesk Platform Services (APS - Model Derivative), and Autodesk Construction Cloud Platform (BIM Collaborate).