The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Aug 07, 2025 - 03:06 PDT
Investigating
We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 07, 2025 - 02:24 PDT
This incident affected: Flow Production Tracking (FPTR).