BIM 360 Account Administration

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC126200
Incident Date: October 1, 2025

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Summary
Between October 1, 2025 at 12:00 PM PDT and October 2, 2025 at 10:42 AM PDT, Autodesk customers were unable to view the activity logs (including project creation, member additions, company creation, and other similar logs) in BIM 360 Account Administration in the US and European Union regions.

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Impacted Services

BIM 360 Account Administration (US and European Union regions)

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Root Cause

The issue was caused by an upgrade that changed the format of activity log data. The user interface was unable to handle the change in format, resulting in empty rows to display for account activities.
The upgrade was rolled back, and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement additional test coverage for the activity log page to mitigate the issue from reoccurring in the future.

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Thank you for your patience and understanding.

Posted Oct 13, 2025 - 10:11 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Oct 02, 2025 - 10:53 PDT

Investigating

We are investigating an issue where customers are experiencing an issue where no activity logs being displayed on the Admin Activity page in BIM 360 Account Administration. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.

Posted Oct 02, 2025 - 10:29 PDT

This incident affected: BIM 360 (BIM 360 Account Administration, BIM 360 Account Administration (European Union)).

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