The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Mar 13, 2025 - 14:02 PDT
Update
We are continuing to investigate an issue where customers are experiencing latency for pending events that need to be processed between 01:00 AM PDT and 06:40 AM PDT, while new events are being processed accordingly in APS - Webhooks and ACC Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Mar 13, 2025 - 12:53 PDT
Update
We are continuing to investigate an issue where customers are experiencing latency for pending events that need to be processed between 01:00 AM PDT and 06:40 AM PDT, while new events are being processed accordingly in APS - Webhooks and ACC Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 13, 2025 - 11:49 PDT
Investigating
We are investigating an issue where customers are experiencing latency while receiving events in APS - Webhooks and Autodesk Docs in the US region. We are actively looking into this and will provide an update within 60 minutes or sooner if we have more information to share.
Posted Mar 13, 2025 - 11:09 PDT
This incident affected: Autodesk Platform Services (APS - Webhooks) and Autodesk Construction Cloud Platform (Autodesk Docs).