Revit Cloud Worksharing / Cloud Models (US & European Union region)

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC125734
Incident Date: September 24, 2025

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Summary

On September 24, 2025 between 1:55 AM PDT and 2:37 AM PDT, Autodesk customers using Revit Cloud Worksharing / Cloud Models were unable to open, Sync with Central, or borrow and relinquish elements from models in the European Union region.

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Impacted Services

  • Revit Cloud Worksharing / Cloud Models (European Union region)

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Root Cause

  • The issue was caused by a service update that inadvertently resulted in increased latency and error rates in servers in the European Union region, which degraded worksharing workflows.
  • The update was rolled back and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

  • Implement testing improvements for identified sources of increased server latency and error rates to mitigate the issue from reoccurring in the future.

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Thank you for your patience and understanding

Posted Oct 15, 2025 - 14:55 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Sep 24, 2025 - 03:28 PDT

Identified

We have identified the cause of the issue where customers are unable to open models and unable to perform initial collaboration and synchronization tasks in Revit Cloud Worksharing / Cloud Models in the US & European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 24, 2025 - 03:05 PDT

Investigating

We have identified an issue with Revit Cloud Worksharing / Cloud Models in the US & European Union region. We are looking into it and will provide more detail within the next 30 minutes.
Posted Sep 24, 2025 - 02:35 PDT
This incident affected: Revit Cloud Worksharing / Cloud Models and Revit Cloud Worksharing / Cloud Models (European Union).
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