AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc112952-ttqual
Incident Date: October 30, 2024

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Summary
Between October 29, 2024, 1:01PM PST and October 30, 2024, at 07:41AM PST, Autodesk experienced an issue where customers using TradeTapp could not change the qualification status of expired vendor profiles.

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Impacted Services

• Users could not update the qualification status of vendor profiles who had an expired qualification status.

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Root Cause

• Issues in the form control related to time zone formatting caused a memory error.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be
taken. These include the following:

• Implement a standardized time zone formatting for TradeTapp
• Implement additional tracking and identification of errors and alerts for the qualification status
• Expand automation test coverage

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Thank you for your patience and understanding.