BIM 360 Field

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc117712-b3f
Incident Date: April 17, 2025

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Summary
On April 17, 2025, between 02:22 PM PDT and 04:16 PM PDT, Autodesk experienced a service outage which resulted in customers being unable to access the BIM 360 Field. Mobile client experienced API request errors when syncing data with the Field web service.

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Impacted Services

BIM 360 Field

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Root Cause
The issue occurred due to an unusually high volume of deletion requests. Requests were delayed, causing the service to become unresponsive.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Migrate report SQL query to the reader database.
Improvements to internal APIs.
Automation updates as warranted.

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Thank you for your patience and understanding.

Posted Jul 11, 2025 - 11:05 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 17, 2025 - 16:36 PDT

Update

We are continuing to investigate an issue where customers are unable to login to BIM 360 Field in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 17, 2025 - 16:00 PDT

Investigating

We are investigating an issue where customers are unable to login to BIM 360 Field in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 17, 2025 - 15:01 PDT

This incident affected: BIM 360 (BIM 360 Field).

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