ACC Docs | Autodesk Build (US region)

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118636
Incident Date: May 15, 2025

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Summary
On May 15, 2025, between 6:30 AM PDT and 9:30 AM PDT, Autodesk experienced a service disruption resulting in customers being unable to download new data to the ACC mobile app.

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Impacted Services

Autodesk Build
Autodesk Docs
Autodesk BIM Collaborate

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Root Cause

The issue was triggered by an unexpected surge in mobile traffic. The autoscaling system was not properly configured, leading to delays and timeouts in supporting the data synchronization calls.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Strengthen event monitoring to expedite response times.
Implement advanced strategies to effectively manage server-side surges.

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Thank you for your patience and understanding.

Posted Jun 02, 2025 - 10:39 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted May 15, 2025 - 10:16 PDT

Investigating

We are investigating an issue where customers are experiencing issues while downloading and updating their projects on mobile devices using Autodesk Build in the US region. We are actively looking into this matter and will provide an update within 60 minutes, or sooner if more information becomes available.

Posted May 15, 2025 - 09:40 PDT

This incident affected: Autodesk Construction Cloud Platform (Autodesk Build, Autodesk Docs).

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