Fusion Manage

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC142187
Incident Date: April 30, 2026

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Summary
On April 30, 2026, between 08:00 AM PDT and 08:17 AM PDT, customers could not access Fusion Manage.

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Impacted Services

Fusion Manage

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Root Cause

The issue was caused by a production deployment.
Pre-deploy tests did not flag the issue.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

The production release was rolled back to get to previous state.
Additional tests were added to pre-deploy to prevent recurrence of this issue.

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Thank you for your patience and understanding.

Posted May 05, 2026 - 10:25 PDT

Resolved

On April 30, 2026 at 08:00 AM PDT, Autodesk identified an issue where customers were unable to access Fusion Manage. Once the issue was resolved on April 30, 2026 at 08:17 AM PDT, Fusion Manage returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

Posted Apr 30, 2026 - 08:31 PDT

This incident affected: Fusion Manage.

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