Account Portal

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC116569
Incident Date: March 18, 2025

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Summary
On March 18, 2025 between 3:19 AM PDT and 4:29 AM PDT, Autodesk experienced an issue that impacted customers using Autodesk Account.

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Impacted Services

Autodesk Account - Products and Services page

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Root Cause

A recent code deployment inadvertently caused customers to experience intermittent issues when loading the Products and Services page in Autodesk Account.
The code change was reverted and the issue was resolved.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement monitoring improvements to adjust the alert threshold in order to detect and mitigate issues in the future.

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‌Thank you for your patience and understanding.

Posted Mar 31, 2025 - 18:04 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Mar 18, 2025 - 04:43 PDT

Update

We are continuing to investigate an issue where customers are intermittently experiencing issues when loading the Products and Services page in the Autodesk account portal. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Mar 18, 2025 - 04:19 PDT

Investigating

We are investigating an issue where customers are intermittently experiencing an issue while accessing the Account Portal. We are actively looking into this and will provide an update within 60 minutes, or sooner if more information becomes available.

Posted Mar 18, 2025 - 03:39 PDT

This incident affected: Autodesk Business Systems (Autodesk account).

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