ACC Specifications

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117312
Incident Date: April 08, 2025

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Summary
On April 8, 2025, Autodesk experienced a service disruption impacting certain customers’ ability to use the AI chat option in the ACC Specification product; this resulted in errors while attempting to access chat via the AI button.

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Impacted Services

• ACC Specifications – Ask your Specifications Anything

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Root Cause

• Third party service provider service degradation, affecting embedding models used in the AI chat feature.
• Overutilization of resources (e.g., peak usage hitting token and invocation limits).
• No pre-configured fallback region or autoscaling strategy for the embedding model usage.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Manually invoke APIs to generate embeddings for the failed projects.
• Review AI/ML services failover strategies.
• Avoid dynamic region invocation without constraints or observability.

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Thank you for your patience and understanding.