ACC Specifications

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117299
Incident Date: April 8, 2025

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Summary
On April 8, 2025, between 12:53 AM PDT and 2:30 AM PDT, Autodesk experienced an issue that prevented Autodesk Construction Cloud (ACC) customers in the US and European Union regions from accessing the Specifications tool.

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Impacted Services

ACC Specifications

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Root Cause

The issue was caused by a recent deployment that inadvertently created an invalid configuration in the environment.
A fix was deployed and service returned to normal operation.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Implement improvements in testing and deployment processes to mitigate issues in the future.

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Thank you for your patience and understanding.

Posted May 01, 2025 - 11:38 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 08, 2025 - 02:32 PDT

Identified

We have identified the cause of the issue where customers are unable to access the Specifications Tool in Autodesk Construction Cloud in the US and European Union regions within ACC Specifications. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 08, 2025 - 02:16 PDT

This incident affected: Autodesk Construction Cloud Platform (ACC Specifications).

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