We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Account Portal. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
Posted Nov 13, 2026 - 04:54 PST
Update
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Account Portal. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
Posted Nov 13, 2026 - 02:52 PST
Update
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As a workaround, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Account Portal. We will provide an update within 2 hours or sooner if we have more information to share regarding the Microsoft service degradation.
Posted Nov 12, 2026 - 23:52 PST
Identified
We are aware of an ongoing Microsoft service outage affecting Autodesk Support. New case requests submitted by email and email replies from customers to existing cases would be delayed reaching Autodesk. Emails sent by Autodesk Support to customers are unaffected. As an alternative, please use chat or Autodesk Assistant to create a new case. To respond to an existing case, please add comments to the case in the Account Portal. We are actively working to resolve the issue and will provide an update within 60 minutes or sooner if more information becomes available.
Posted Nov 12, 2026 - 22:53 PST
This incident affects: Autodesk Business Systems (Autodesk Support).