Autodesk Account

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #mcir-2025-04-03-duplicate-entitlements
Incident Date: March 27, 2025

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Summary
On March 27, 2025, 7:00 AM PDT until April 04, 2025, 10:11 AM PDT, Autodesk entitlement processing failures impacted customers using User Management capabilities. Some Autodesk Teams were incorrectly shown an additional quantity of seats.

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Impacted Services
When Administrators accessed User management via the following avenues:

Autodesk Account
Autodesk Construction Cloud
Autodesk Forma
Autodesk Flow Production Tracking (formerly ShotGrid)
Autodesk Info360

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Root Cause
A code deployment in the fulfillment domain by an internal team had:

Incorrect code execution of switching upon addition of a new type of entitlement.
Inadequate testing validation in integrations.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improve internal reconciliation systems to detect issues earlier in the development process.
Improve feature flag management to limit the impact window if an issue occurs.
Improve end to end testing scenarios to capture data type validations.

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Thank you for your patience and understanding.

Posted Jul 11, 2025 - 11:12 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 04, 2025 - 10:17 PDT

Update

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 60 minutes, or sooner if more information becomes available.

Posted Apr 04, 2025 - 09:57 PDT

Update

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 6 hours, or sooner if more information becomes available.

Posted Apr 04, 2025 - 03:49 PDT

Update

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 8 hours, or sooner if more information becomes available.

Posted Apr 03, 2025 - 20:04 PDT

Update

We are working diligently to resolve the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within the next 8 hours, or sooner if more information becomes available.

Posted Apr 03, 2025 - 11:32 PDT

Update

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 4 hours or sooner if we have more information to share.

Posted Apr 03, 2025 - 07:57 PDT

Update

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 2 hours or sooner if we have more information to share.

Posted Apr 03, 2025 - 05:57 PDT

Update

We are continuing to work on resolving this issue as quickly as possible, where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 03, 2025 - 04:57 PDT

Identified

We have identified the cause of the issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 03, 2025 - 03:59 PDT

Investigating

We are investigating an issue where customers are seeing additional licenses appearing in their Autodesk Account beyond the purchased quantity for their subscriptions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 03, 2025 - 02:57 PDT

This incident affected: Autodesk Business Systems (Autodesk account).

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