AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC144048
Incident Date: May 26, 2026
Summary
On May 26, 2026, between 9:20 PM PDT and 10:30 PM PDT, Autodesk customers in the US region were unable to publish Revit Cloud Models to Forma Data Management.
Impacted Services
- Revit Cloud Models in the US region
Root Cause
- A recently enabled configuration change caused the service to perform more internal processing than expected during certain publish-related requests.
- This additional processing created a surge of internal requests that exceeded service capacity limits, causing the service to become unavailable.
- Because the affected component supports the Revit publish workflow, customers in the US region were unable to publish Revit Cloud Models.
- We restored the service by disabling the recently enabled configuration change and reverting the service to a previously stable version.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Modifying the service to avoid performing repetitive internal configuration checks during high-volume operations, reducing unnecessary processing and improving overall service stability.
- Improving the service’s ability to handle periods of increased demand by optimizing resource allocation and capacity management.
Thank you for your patience and understanding.