Revit Cloud Worksharing / Cloud Models

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc118809-rcm
Incident Date: May 19, 2025

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Summary

On May 19, 2025, from 1:25PM PDT until 1:35PM PDT, customers of Revit Cloud Worksharing / Cloud Models were unable to browse projects, folders, and models from Revit. Although the underlying fault was isolated to the US region, workflows in other regions may have been affected.

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Impacted Services

• Revit Cloud Worksharing/Cloud Models (US, European Union, Australia)

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Root Cause

• On May 19, 2025, the team attempted to deploy a routine service update.
• An automation bug resulted in an insufficient scale condition for that service.
• As a result, browsing workflows were briefly disrupted.
• The problem was identified immediately, and the team manually scaled the service, achieving recovery.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Process improvements to eliminate preconditions that may result in unexpected automation behaviors.
• Improve the automation by implementing fail-safes and more diagnostic logging.
• Enhancements to alerting mechanisms.

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Thank you for your patience and understanding.