Autodesk Account

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: COE-INC117836
Incident Date: 04/21/2025

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Summary
On April 21, 2025, between 8:45 PM PDT and April 22, 2025, at 7:09 AM PDT, Autodesk experienced a service disruption impacting customers’ ability to install the latest (2026) Desktop Products from Autodesk Account.

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Impacted Services

Autodesk Account

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Root Cause

The "Update Type" was incorrectly set when it was brought into the 2026 Products.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

To address the issue, a rollback was performed.
Updates to internal documentation to denote UpdateType to be used.
Add Installation of Products as part of release verification process for Identity Manager.
Guardrail to not allow setting of certain flag types.

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Thank you for your patience and understanding.

Posted Jun 17, 2025 - 12:31 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Apr 22, 2025 - 07:19 PDT

Update

We are continuing to investigate an issue preventing customers from downloading or installing the 2026 versions of Autodesk software products from manage.autodesk.com. All previous product versions are functioning as expected. We will provide an update within 60 minutes, or sooner if new information becomes available.

Posted Apr 22, 2025 - 06:11 PDT

Update

We are continuing to investigate an issue where customers are unable to download or install Autodesk software products from manage.autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 22, 2025 - 05:29 PDT

Update

We are investigating an issue where customers are unable to download or install Autodesk software products from manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 22, 2025 - 04:29 PDT

Investigating

We are investigating an issue where customers are experiencing an issue where they are unable to download Autodesk software products from manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Apr 22, 2025 - 04:18 PDT

This incident affected: Autodesk Business Systems (Autodesk account, Other Business Systems).

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