The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 17, 2025 - 01:49 PST
Update
We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.
Posted Jan 16, 2025 - 11:13 PST
Update
We are continuing to work on resolving this issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 4 hours or sooner if we have more information to share.
Posted Jan 16, 2025 - 07:39 PST
Identified
We have identified the cause of the issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 4 hours or sooner if we have more information to share.
Posted Jan 16, 2025 - 03:04 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 8 hours or sooner if we have more information to share.
Posted Jan 15, 2025 - 19:41 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 17:56 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 16:18 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 15:24 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 14:22 PST
Update
We are continuing to investigate an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 13:30 PST
Investigating
We are investigating an issue where customers are experiencing errors when setting up files while creating projects from templates in Autodesk Build and Autodesk Docs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 15, 2025 - 12:34 PST
This incident affected: Autodesk Construction Cloud Platform (Autodesk Build, Autodesk Docs).