AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC117133
Incident Date: April 2, 2025
Summary
On April 2, 2025 between 4:00 AM PDT and 6:34 AM PDT, Autodesk experienced an issue that prevented Fusion customers from viewing some of their simulation results.
Impacted Services
- Fusion Electronics Cooling simulation
- Fusion Injection Molding simulation
- Finite Element Analysis (Fusion Insider)
Root Cause
- A recent deployment inadvertently introduced an invalid change to a Domain Name Services (DNS) endpoint, preventing Fusion customers from viewing some of their simulation results.
- The DNS endpoint was updated and the issue was resolved.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Implement an automatic post/pre-deployment change to block disruptive changes automatically in the future.
- Implement revision and improvements to the current deployment process.
Thank you for your patience and understanding.