AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc114318-fgd
Incident Date: January 7, 2025

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Summary
On January 7, 2025, between 11:30 AM PST and 1:08 PM PST, Autodesk deployed infrastructure changes out of sequence that impacted customers using Generative Design in Fusion.

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Impacted Services

• Generative Design in Fusion – Customers experienced solves failing immediately upon submission during the incident timeframe outlined above.

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Root Cause

• Infrastructure changes for services required for Generative Design were deployed out of sequence causing a service communication error.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Update documentation to better track dependent services and deployment sequences
• Add new health checks for dependent services
• Automate escalation process when service incidents occur.

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Thank you for your patience and understanding