APS - AEC Data Model API (US & European Union)

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc139741-aec-data
Incident Date: April 2, 2026

‌

Summary
On April 2, 2026, at 11:30 PM PDT until 4:00 AM PDT on April 3, 2026, Autodesk experienced service disruption that caused failures for some customers publishing Revit models to the Autodesk Platform Services (APS) AEC Data Model API. The issue affected Revit model
publishing and related data retrieval/query workflows, with impact observed across supported regions, primarily in the United States.

‌

Impacted Services

• APS AEC Data Model API
• Revit model publishing to AECDM

‌

Root Cause

• During a production configuration change, a required service resource was unintentionally removed. This disrupted normal processing for some Revit model publishing requests.
• The service then had to process requests using a less efficient recovery path, which caused some requests to exceed system limits.

‌

Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Improve monitoring and service visibility so similar issues can be detected and investigated more quickly.
• Strengthen review and validation processes for production changes.
• Improve safeguards around changes to critical production resources to reduce the risk of unintended downstream impact.

‌

Thank you for your patience and understanding.