PlanGrid

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #coe-inc119347-pgcaca
Incident Date: June 03, 2025

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Summary On June 03, 2025, between 3:51 PM PDT and 08:18 PM PDT, Autodesk experienced a service disruption that impacted some customers using PlanGrid in the US region.

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Impacted Services

PlanGrid

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Root Cause

High CPU usage which caused delays in processing certain queries.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Resiliency improvements to service by migrating to an event-driven architecture for user update APIs.

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‌Thank you for your patience and understanding.

Posted Jun 17, 2025 - 18:01 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jun 03, 2025 - 20:32 PDT

Update

We are continuing to investigate an issue where customers are experiencing latency while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jun 03, 2025 - 19:49 PDT

Update

We are continuing to investigate an issue where customers are now experiencing latency while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jun 03, 2025 - 18:50 PDT

Update

We are continuing to investigate an issue where customers are facing intermittent failures while using PlanGrid in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jun 03, 2025 - 17:49 PDT

Investigating

We are investigating an issue where customers are facing intermittent failures while using PlanGrid in the US region. We are actively looking into this and will provide an update within 60 minutes, or sooner if we have more information to share

Posted Jun 03, 2025 - 16:49 PDT

This incident affected: PlanGrid (PlanGrid).

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