The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jul 02, 2026 - 11:41 PDT
Update
We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.
Posted Jul 02, 2026 - 09:34 PDT
Identified
We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.
Posted Jul 02, 2026 - 03:50 PDT
Investigating
We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jul 02, 2026 - 02:42 PDT
This incident affected: Autodesk Business Systems (Autodesk account).