Autodesk account

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC148141
Incident Date: July 2, 2026

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Summary
On June 25, 2026, at 4:06 PM PDT until July 2, 2026, at 11:01 AM PDT, Autodesk account experienced a service disruption that impacted users who updated their profile. As a result, certain customers viewed stale user profile information in Autodesk account User Management.

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Impacted Services

User management pages containing user profile information in Autodesk account

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Root Cause

The issue was due to an API migration which provides user profile data to the impacted pages on Autodesk Account.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Improvements to error detection and alerting for the specific service
Improvements to the user profile architecture

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Thank you for your patience and understanding.

Posted Jul 16, 2026 - 13:29 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Jul 02, 2026 - 11:41 PDT

Update

We are continuing to work on resolving this issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account as quickly as possible. We are actively looking into this and we will provide and provide an update as we have more information to share.

Posted Jul 02, 2026 - 09:34 PDT

Identified

We have identified the cause of the issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update as we have more information to share.

Posted Jul 02, 2026 - 03:50 PDT

Investigating

We are investigating an issue where customers who recently performed an email domain change are experiencing stale user information in Autodesk User Management (AUM) in Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Jul 02, 2026 - 02:42 PDT

This incident affected: Autodesk Business Systems (Autodesk account).

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