Postmortem
AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC153236
Incident Date: August 20, 2026
Summary
On August 20, 2026, between 8:15 AM PDT and 9:08 AM PDT, Autodesk experienced a service disruption impacting customers using Autodesk Platform Services (APS) hosted in the US region. During this period, customers may have experienced errors or access issues in the affected region.
Impacted Services
- Autodesk products using Autodesk Platform Services
Root Cause
- The incident was caused by an unexpected network issue within our cloud service provider’s infrastructure during planned maintenance.
- The network issue unexpectedly reduced the available network capacity within the affected region. Traffic was not fully redirected as expected, which resulted in network congestion and affected communication between several cloud services.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and is working with our cloud service provider on corrective and preventive actions. These actions include:
- Strengthen safeguards for planned network maintenance to reduce the risk of unexpected capacity loss.
- Improve traffic-routing mechanisms so workloads can be redirected more effectively if network capacity becomes constrained.
Thank you for your patience and understanding.
Posted Sep 29, 2026 - 07:15 PDT
Resolved
All services have returned to normal operation. The service disruption affecting multiple Autodesk products was limited to customers in the US region, while other regions remained unaffected. We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding as we worked to resolve the issue.
Posted Aug 20, 2026 - 09:50 PDT
Update
We are continuing to investigate a service disruption affecting multiple Autodesk products. It has subsequently been identified that a few additional Autodesk products are also impacted. We will provide an update within 60 minutes, or sooner if more information becomes available.
Posted Aug 20, 2026 - 09:08 PDT
Investigating
We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 20, 2026 - 08:40 PDT
This incident affected: Autodesk Forma (BIM Collaborate, BIM Collaborate (Australia), BIM Collaborate (Canada), BIM Collaborate (European Union), BIM Collaborate (Germany), BIM Collaborate (India), BIM Collaborate (Japan), BIM Collaborate (UK), Forma - Admin Console, Forma - Admin Console (Australia), Forma - Admin Console (Canada), Forma - Admin Console (European Union), Forma - Admin Console (Germany), Forma - Admin Console (India), Forma - Admin Console (Japan), Forma - Admin Console (UK), Forma - AutoSpecs, Forma - Cost Management, Forma - Data Connector, Forma - Reports, Forma Build, Forma Build (Australia), Forma Build (Canada), Forma Build (European Union), Forma Build (Germany), Forma Build (India), Forma Build (Japan), Forma Build (UK), Forma - Insight, Forma Data Management, Forma Data Management (Australia), Forma Data Management (Canada), Forma Data Management (European Union), Forma Data Management (Germany), Forma Data Management (India), Forma Data Management (Japan), Forma Data Management (UK), Forma Takeoff), BIM 360 (BIM 360 Design Collaboration, BIM 360 Design Collaboration (European Union), BIM 360 Docs, BIM 360 Docs (European Union), BIM 360 Field Management, BIM 360 Field Management (European Union), BIM 360 Glue [EOL], BIM 360 Glue (European Union) [EOL], BIM 360 Insight, BIM 360 Insight (European Union), BIM 360 Model Coordination, BIM 360 Model Coordination (European Union), BIM 360 Project Home, BIM 360 Project Home (European Union), BIM 360 Project Management, BIM 360 Project Management (European Union)), Autodesk Platform Services (APS - Data Exchange, APS - Data Management, APS - Data Management (Australia), APS - Data Management (Canada), APS - Data Management (European Union), APS - Data Management (Germany), APS - Data Management (India), APS - Data Management (Japan), APS - Data Management (UK), APS - Developer Portal, APS - Model Derivative, APS - Webhooks), and Collaboration for AutoCAD Plant 3D, Collaboration for AutoCAD Plant 3D (Australia), Collaboration for AutoCAD Plant 3D (European Union), Fusion, Generative Design, InfraWorks, Revit Cloud Model Upgrade, Revit Cloud Worksharing / Cloud Models, Revit Cloud Worksharing / Cloud Models (Australia), Revit Cloud Worksharing / Cloud Models (Canada), Revit Cloud Worksharing / Cloud Models (European Union), Revit Cloud Worksharing / Cloud Models (Germany), Revit Cloud Worksharing / Cloud Models (India), Revit Cloud Worksharing / Cloud Models (Japan), Revit Cloud Worksharing / Cloud Models (UK).