Autodesk Docs for Government | BIM Collaborate Pro for Government

AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC118543
Incident Date: May 13, 2025

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Summary
On May 13, 2025, between 11:28 PM PDT and May 14, 2025, at 1:08 AM PDT, Autodesk experienced a service disruption that resulted in customers being unable to log in to Autodesk Docs for Government and BIM Collaborate Pro for Government. Customers already logged in were not impacted.

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Impacted Services

• Autodesk Docs for Government
• BIM Collaborate Pro for Government

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Root Cause

• A faulty deployment included features for non-Enterprise Single Sign On users that impacted the login workflow.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Enhancements to the deployment stage with clearly defined rollback procedures to ensure rapid recovery.
• Establishing internal checks post deployment.

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Thank you for your patience and understanding.