AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC110200
Incident Date: July 15, 2024

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Summary

On July 15, 2024 between 4:24 AM PDT and 7:16 AM PDT, Autodesk experienced an issue that prevented customers in the Australia, European Union and US regions from opening models using BIM 360 Model Coordination.

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Impacted Services

• Customers using BIM360 Model Coordination were unable to open models in the viewer, which is the primary workflow for the application.

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Root Cause

• The issue was caused by a code change that inadvertently resulted in the app failure when trying to open the viewer.
• The code change was rolled back and service was restored.

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Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

• Implement improvements in deployment processes to mitigate issues in the future.

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Thank you for your patience and understanding.