The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 22, 2026 - 16:15 PDT
Identified
We have identified the cause of the issue where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 22, 2026 - 15:41 PDT
Update
We are continuing to investigate reports where customers are unable to connect with a specialist in the Autodesk Support, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 22, 2026 - 14:45 PDT
Investigating
We are investigating reports where customers are unable to connect with a specialist in the Autodesk Assistant, despite successfully opening chat sessions, leaving both customers and specialists waiting while the system fails to connect them. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 22, 2026 - 13:43 PDT
This incident affected: Autodesk Business Systems (Autodesk Support, Autodesk Assistant).