We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 11, 2026 - 01:35 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 11, 2026 - 00:35 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 23:35 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 22:35 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 21:29 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 20:12 PDT
Update
We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 18:58 PDT
Identified
We have identified the cause of the issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We are continuing to investigate and will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 17:38 PDT
Update
We are continuing to investigate an issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 16:32 PDT
Update
We are continuing to investigate an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Sep 10, 2026 - 15:16 PDT
Investigating
We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.