The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 30, 2025 - 03:49 PST
Update
We are continuing to investigate a service disruption caused by a third-party service provider where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Jan 30, 2025 - 00:53 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Jan 30, 2025 - 00:03 PST
Update
We are continuing to investigate a service disruption caused by a third-party service provider where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 6 hours or sooner if we have more information to share.
Posted Jan 29, 2025 - 18:33 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 3 hours or sooner if we have more information to share.
Posted Jan 29, 2025 - 15:37 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 14:09 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 90 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 12:38 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 11:46 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 10:46 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 09:48 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 08:47 PST
Update
We are continuing to investigate an issue where customers are unable to connect with the Autodesk sales and support team for their scheduled appointments using the 'Schedule a call' feature on www.autodesk.com/support/contact-support. This issue is only affecting calls that need to be rescheduled from January 28th onwards. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 07:25 PST
Investigating
We are investigating an issue where customers are unable to contact the Autodesk sales and support team for the scheduled appointment using the 'Schedule a call' feature via www.autodesk.com/support/contact-support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 29, 2025 - 06:45 PST
This incident affected: Autodesk Business Systems (Autodesk Account).