The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Nov 06, 2024 - 17:48 PST
Monitoring
We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 4 hours or sooner if we have more information to share.
Posted Nov 06, 2024 - 13:57 PST
Identified
We have implemented a solution to resolve the issue where customers can now rename files and copy assets between projects in Autodesk Build, Autodesk Docs, and Collaboration for AutoCAD Plant 3D. There will be a delay in processing the backlog messages during the impact window, and the team is working to fix the issue. We will provide an update within 2 hours or sooner if we have more information to share.
Posted Nov 06, 2024 - 12:01 PST
Update
We are continuing to investigate an issue where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 06, 2024 - 10:31 PST
Update
We are continuing to investigate where customers are unable to rename files and copy assets between projects in Autodesk Build, Autodesk Docs and Collaboration for AutoCAD Plant 3D. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 06, 2024 - 09:31 PST
Update
We are continuing to investigate where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. It has subsequently been determined that this issue is also affecting Autodesk Build. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 06, 2024 - 08:59 PST
Investigating
We are investigating an issue where customers are unable to rename files under projects in Plant 3D Collaboration and Autodesk Docs. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Nov 06, 2024 - 08:15 PST
This incident affected: Autodesk Build, Autodesk Build (Australia), Autodesk Build (European Union), Autodesk Docs, Autodesk Docs (Australia), Autodesk Docs (European Union), Collaboration for AutoCAD Plant 3D, Collaboration for AutoCAD Plant 3D (Australia), and Collaboration for AutoCAD Plant 3D (European Union).