Postmortem
AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC151985
Incident Date: August 4, 2026
Summary
On August 4, 2026, between 9:45 AM PDT and 11:03 AM PDT, Autodesk experienced an issue that prevented customers from accessing User Management and Products and Services pages within Autodesk Account. Customers also experienced issues while working with Forma, Fusion, Flow, and Info360 products.
Impacted Services
- User Management: administrators were unable to manage users, subscriptions, and products in Autodesk Account and Hub Administration
- Subscription assignment: newly purchased subscriptions could not be assigned to teams
- Forma, Fusion, Flow, and Info360: customers may have experienced issues accessing their projects
Root Cause
- The issue was caused by a Domain Name System (DNS) configuration change in User Management services.
- A rollback of the configuration change was completed to restore service.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Improvements to the testing and approval process for DNS configuration changes.
- Improve rollback propagation speed.
Thank you for your patience and understanding.
Posted Aug 07, 2026 - 13:32 PDT
Resolved
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Aug 04, 2026 - 11:29 PDT
Update
We are continuing to investigate an issue where customers are unable to access User Management within Autodesk Account. Subsequently, we have identified that this issue is also impacting multiple Autodesk products. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 04, 2026 - 10:45 PDT
Investigating
We are investigating an issue where customers are unable to access User Management within Autodesk Account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Aug 04, 2026 - 10:15 PDT
This incident affected: Autodesk Forma (BIM Collaborate, BIM Collaborate (Australia), BIM Collaborate (Canada), BIM Collaborate (European Union), BIM Collaborate (Germany), BIM Collaborate (India), BIM Collaborate (Japan), BIM Collaborate (UK), BuildingConnected, Content Catalog, Content Catalog (Australia), Content Catalog (European Union), Forma - Admin Console, Forma - Admin Console (Australia), Forma - Admin Console (Canada), Forma - Admin Console (European Union), Forma - Admin Console (Germany), Forma - Admin Console (India), Forma - Admin Console (Japan), Forma - Admin Console (UK), Forma - AutoSpecs, Forma - Cost Management, Forma - Cost Management (Australia), Forma - Cost Management (Canada), Forma - Cost Management (European Union), Forma - Cost Management (Germany), Forma - Cost Management (India), Forma - Cost Management (Japan), Forma - Cost Management (UK), Forma - Data Connector, Forma - Data Connector (Australia), Forma - Data Connector (Canada), Forma - Data Connector (European Union), Forma - Data Connector (Germany), Forma - Data Connector (India), Forma - Data Connector (Japan), Forma - Data Connector (UK), Forma - My Home, Forma - My Home (Australia), Forma - My Home (Canada), Forma - My Home (European Union), Forma - My Home (Germany), Forma - My Home (India), Forma - My Home (Japan), Forma - My Home (UK), Forma - Reports, Forma - Reports (Australia), Forma - Reports (Canada), Forma - Reports (European Union), Forma - Reports (Germany), Forma - Reports (India), Forma - Reports (Japan), Forma - Reports (UK), Forma - Specifications, Forma - Specifications (Australia), Forma - Specifications (Canada), Forma - Specifications (European Union), Forma - Specifications (Germany), Forma - Specifications (India), Forma - Specifications (Japan), Forma - Specifications (UK), Forma Build, Forma Build (Australia), Forma Build (Canada), Forma Build (European Union), Forma Build (Germany), Forma Build (India), Forma Build (Japan), Forma Build (UK), Forma - Insight, Forma - Insight (Australia), Forma - Insight (Canada), Forma - Insight (European Union), Forma - Insight (Germany), Forma - Insight (India), Forma - Insight (Japan), Forma - Insight (UK), Forma Data Management, Forma Data Management (Australia), Forma Data Management (Canada), Forma Data Management (European Union), Forma Data Management (Germany), Forma Data Management (India), Forma Data Management (Japan), Forma Data Management (UK), Forma Design Collaboration, Forma Design Collaboration (Australia), Forma Design Collaboration (Canada), Forma Design Collaboration (European Union), Forma Design Collaboration (Germany), Forma Design Collaboration (India), Forma Design Collaboration (Japan), Forma Design Collaboration (UK), Forma Carbon Insights, Forma Carbon Insights (Australia), Forma Carbon Insights (Canada), Forma Carbon Insights (European Union), Forma Carbon Insights (Germany), Forma Carbon Insights (India), Forma Carbon Insights (Japan), Forma Carbon Insights (UK), Forma Mobile App, Forma Mobile App (Australia), Forma Mobile App (Canada), Forma Mobile App (European Union), Forma Mobile App (Germany), Forma Mobile App (India), Forma Mobile App (Japan), Forma Mobile App (UK), Forma Takeoff, Forma Takeoff (Australia), Forma Takeoff (Canada), Forma Takeoff (European Union), Forma Takeoff (Germany), Forma Takeoff (India), Forma Takeoff (Japan), Forma Takeoff (UK), ProEst, ProEst (Australia), TradeTapp) and Autodesk Business Systems (Autodesk account).