Autodesk Health Dashboard Status

Content Catalog

Incident Report for Autodesk Health Dashboard

Postmortem

AUTODESK EVENT ANALYSIS
Incident Number: #INC4806425
Incident Date: September 12, 2024

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Summary
On September 12, 2024 between 03:10 PM PDT and September 13, 2024 at 8:30 AM PDT customers were unable to upload content in Autodesk Content Catalog.

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Impacted Services

Autodesk Content Catalog - Upload Content functionality

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Root Cause

A defect was introduced during a deployment to address upload performance.

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Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Refactor roll back feature
Enhancements to incident response process

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Thank you for your patience and understanding.

Posted Oct 01, 2024 - 12:02 PDT

Resolved

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Posted Sep 13, 2024 - 09:09 PDT

Identified

We have identified the cause of the issue where customers are unable to upload files in content Catalog. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted Sep 13, 2024 - 08:21 PDT

Investigating

We are investigating an issue where customers are unable to upload files in content Catalog. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

Posted Sep 13, 2024 - 07:29 PDT

This incident affected: Autodesk Business Systems.

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